Common use of Modifications of Service Level Credit Allocation Percentages for Critical Service Levels Clause in Contracts

Modifications of Service Level Credit Allocation Percentages for Critical Service Levels. DIR may modify the Service Level Credit Allocation Percentages for any Critical Service Levels within the Performance Category by sending written notice in accordance with Section 4. DIR shall modify the Service Level Credit Allocation Percentages for two or more of the Critical Service Levels within the Performance Category such that the sum of the Service Level Credit Allocation Percentages for all Critical Service Levels is less than or equal to one hundred percent (100%). The Pool Percentage Available for Allocation in any Service Component area, as specified in Attachment 3-A, may only be modified by formal amendment, in accordance with Section 21.7 of the MSA.

Modifications of Service Level Credit Allocation Percentages for Critical Service Levels. DIR may modify the Service Level Credit Allocation Percentages for any Critical Service Levels within the Performance Category by sending written notice in accordance with Section 4. DIR shall modify the Service Level Credit Allocation Percentages for two or more of the Critical Service Levels within the Performance Category such that the sum of the Service Level Credit Allocation Percentages for all Critical Service Levels is less than or equal to one hundred percent (100%). The Allocation of Pool Percentage Available for Allocation in any specific Service Component areaLevel Category, as specified in Attachment 3-A, may only be modified by formal amendment, in accordance with Section 21.7 of the MSA.