Service Level Sample Clauses
Service Level. Service Provider will classify incidents at its own discretion. Such classifications shall be consistent with the priorities Service Provider set for itself as a recipient of services. Incidents classified using this methodology will be triaged as documented in Attachment B. In the event incidents cannot be resolved in the time outlined in Attachment B, Service Provider shall promptly notify Service Receiver and work together to try and resolve such incidents.
Service Level. In the event that League InfoSight discovers or is notified by you of the existence of Non-Scheduled Downtime, we will use commercially reasonable efforts to determine the source of the problem and attempt to resolve it as quickly as possible.
Service Level. During the Term, the Cloud Service will meet the service level specified in the applicable version of “Service Level Commitment” listed on the Oracle website located at xxx.xxxxxxxx.xxx/xxx, or such other URL as specified by Oracle, which is hereby incorporated by reference. If the Cloud Service fails to achieve the service level, then Customer will be entitled, as its sole and exclusive remedy, to a credit for the Cloud Service in accordance with the terms set forth in the Service Level Commitment. The Cloud Service’s system logs and other records shall be used for calculating any service level events.
Service Level. If there is a Loss of Service then subject to the other terms of this Section including without limitation the exclusions at paragraph 9 BT will pay Service Credits.
Service Level. Gas produced from Xxxxx with wellheads located outside the Dedicated Area that flows into a System in accordance with this Section 6.2 will be considered Priority 2 Gas as defined in Section 8.1.2.
Service Level. If the Service or content are hosted by ProQuest, ProQuest will use commercially reasonable efforts to provide access to the Service on a continuous 24/7 basis (except for regularly scheduled maintenance) and free from viruses or other harmful software. ProQuest shall not be liable for any failure or delay or interruption in the Service or failure of any equipment or telecommunications resulting from any cause beyond ProQuest’s reasonable control. Customer is responsible for providing all required information for account set up and activation, and for its own telecommunications connections and related third-party charges.
Service Level. The City will provide the Property with a level of services, infrastructure, and infrastructure maintenance that is comparable to the level of services, infrastructure, and infrastructure maintenance available in other parts of the City with topography, land use, and population density similar to those reasonably contemplated or projected for the Property.
Service Level. If there is an SLA and the Cloud Service does not meet the SLA, Provider will provide the remedies outlined in the SLA and will not be responsible for any other remedies. Any credits earned under the SLA will only apply to future invoices and expire if the Agreement ends. In any event, if the Cloud Service is temporarily unavailable for scheduled maintenance, for unscheduled emergency maintenance, or because of other causes beyond Provider’s reasonable control, no SLA remedies will accrue. Provider will try to inform Customer before scheduled service disruptions through the Cloud Service or by email.
Service Level. The Service will be available 99% of the time during business hours including Scheduled and Unscheduled maintenance. This excludes Unscheduled maintenance due to a malicious attack or a third party service provider on which the Service relies on.
Service Level. Supplier will make the Cloud Services accessible to Customer, subject to the availability of third party infrastructure, required and emergency maintenance, availability of third party networks and communications facilities, and force majeure events. The Cloud Services will be hosted on a shared or dedicated third-party infrastructure environment as described in the Order Form.