Common use of Money Clause in Contracts

Money. We hold all money that customers pay us under a risk transfer agreement with product providers. The premium you pay us is held in an insurer trust bank account in accordance with our agreements with Insurance Companies that transfer the risk of money we receive from customers to them, these agreements deem any money you pay to us, to be received by them and they will bear the risk of any losses if our firm becomes insolvent. This includes claims money or premium refunds we receive prior to being paid to a customer. By holding money in this way, it means that if this firm becomes insolvent your money remains protected. In arranging your insurance, we may employ the services of other distributors (i.e. insurance intermediaries) who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium in a separate trust account. Where we are required to pass a customer’s premium outside the UK and the protection may be different, we will inform customers. Should a customer want us to pass premiums to a firm outside of the UK, that customer is required to inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreement. Importantly, the arrangement you will enter will be with the Lender (i.e. the finance company) not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment the finance provider has a right to approach the product provider to seek a termination of the insurance contract to recoup monies in arrears. You will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It is important that you understand that the agreement is between you (i.e. the customer), and the Lender directly, not us or the product provider. Full details about the finance arrangement will be provided to you as part of our Sales Process.

Money. We will hold all money that customers you pay to us in accordance with the regulator’s rules or under a risk transfer agreement with product providersinsurers. The premium you pay us is This will include holding your money in the following way: Client money may be held in an insurer designated investments and we will keep any investment returns earned. A statutory trust client bank account that only allows us to use the money held in accordance with our agreements with Insurance Companies trust on behalf of a customer for paying that transfer the risk of money customers’ premium to an insurance company and to pay premium refunds or claims we receive from that insurance company to the customer once the premium has been received from that insurance company. We cannot use that customer’s money to pay other customers to thempremium or refund. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance, these agreements deem any money you pay to usunless, to be received by them and they will bear in the risk case of any losses if our firm becomes insolvent. This includes claims money or premium refunds consumer transactions we receive prior more than £20 per transaction, and then we will ask for your permission to being paid retain the interest. Unless you tell us otherwise, you are consenting to a customer. By us holding your money in this way, it means that if this firm becomes insolvent your money remains protected. In arranging your insurance, we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. Please note that you are responsible for the prompt payment of premiums and therefore we require payment of your premium by the inception or renewal date of your policy. Failure to settle your premium by this date may result in your insurer cancelling your policy and imposing a time on risk charge. We accept most major credit cards and also bank transfers, for which no charges will provide apply. We do not accept cheques or cash. In addition, you may be able to pay premiums in monthly instalments via insurers’ direct debit facilities or a credit scheme with full a finance provider which will most likely result in an additional charge. Full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreement. Importantly, the arrangement you will enter will be with the Lender (i.e. the finance company) not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contractavailable at quotation and renewal stage. In the event that we receive no instructions or payment before the date of inception or renewal, we reserve the right (but shall have no duty) to renew your failure policy and (in respect of direct debit/instalment payments) to meet continue to accept payment from you unless and until you provide us or your insurance company with written confirmation that you would like to cancel your policy. In situations where we have anticipated (in the contractual obligations regarding payment absence of instructions to the finance provider has a right to approach the product provider to seek a termination of the insurance contract to recoup monies in arrears. You will contrary) that renewal is required you may be liable to pay their costs and charges if you do not keep up make payment to us and/or your repayments and cover is cancelled under your policyinsurance company. It is important Please be aware that you understand that the agreement is between you (i.e. the customer), and the Lender directly, not us or the product provider. Full details about the finance arrangement will be provided to you when we approach insurers for quotations some may conduct personal credit checks as part of our Sales Processthe underwriting process. We have been advised that this will not have any detrimental effect on your credit rating or history, but the search will appear on your record whether or not your application is proceeded with. Where we have been asked to arrange personal premium finance, we must comply with the Consumer Credit legislation and therefore we will pass on your name, address and date of birth to the provider in order for affordability assessments to be made. When assessing your application the provider may use credit scoring, automated decision making and credit reference agencies.

Money. We will hold all money that customers you pay to us in accordance with the regulators rules or under a risk transfer agreement with product providersinsurers. The premium you pay This will include holding your money in the following way. A statutory trust client bank account that only allows us is to use the money held in trust on behalf of a customer for paying that customers’ premium to an insurer trust bank account in accordance with our agreements with Insurance Companies that transfer the risk of money insurance company and to pay premium refunds or claims we receive from that insurance company to the customer, once the premium has been received from that insurance company. We cannot use that customer’s money to pay another customers premium or refund. Also for this reason it is not possible for you to themoffset the refund against premiums owed on another policy. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance, these agreements deem any money you pay to usunless, to be received by them and they will bear in the risk case of any losses if our firm becomes insolvent. This includes claims money or premium refunds consumer transactions we receive prior more than £20 per transaction, and then we will ask for your permission to being paid retain the interest. Unless you tell us otherwise, you are consenting to a customerus holding your money in this way. Client money may be held in designated investments and we will keep any investment returns earned. By holding your money in this way, it means that if in the event that this firm becomes insolvent your money remains remain protected. In arranging your insurance, insurance we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreementinterest charges that we will confirm to you when providing the full details. Importantly, the arrangement you will enter into will be with the Lender (i.e. the finance company) company not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment the finance provider has a right to could approach the product provider insurer to seek a termination of the insurance contract to recoup monies in their outstanding finance arrears. You will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It This is important that you understand that because the agreement is between you (i.e. you, the customer), policyholder and the Lender directlyfinance company direct, not us or the product providerinsurer. Full details about Please note that we only use Close Premium Finance for the provision of premium finance arrangement will be provided to you as part of our Sales Processfacilities.

Money. We will hold all money that customers you pay to us in accordance with the regulators rules or under a risk transfer agreement with product providersinsurers. The premium you pay This will include holding your money in the following way. A statutory trust client bank account that only allows us is to use the money held in trust on behalf of a customer for paying that customers’ premium to an insurer trust bank account in accordance with our agreements with Insurance Companies that transfer the risk of money insurance company and to pay premium refunds or claims we receive from that insurance company to the customer, once the premium has been received from that insurance company. We cannot use that customer’s money to pay another customers premium or refund. Also for this reason it is not possible for you to themoffset the refund against premiums owed on another policy. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance, these agreements deem any money you pay to usunless, to be received by them and they will bear in the risk case of any losses if our firm becomes insolvent. This includes claims money or premium refunds consumer transactions we receive prior more than £20 per transaction, and then we will ask for your permission to being paid retain the interest. Unless you tell us otherwise, you are consenting to a customer. By us holding your money in this way, it means that if this firm becomes insolvent your money remains protected. In arranging your insurance, insurance we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreementinterest charges that we will confirm to you when providing the full details. Importantly, the arrangement you will enter into will be with the Lender (i.e. the finance company) company not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment the finance provider has a right to could approach the product provider insurer to seek a termination of the insurance contract to recoup monies in their outstanding finance arrears. You will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It This is important that you understand that because the agreement is between you (i.e. you, the customer), policyholder and the Lender directlyfinance company direct, not us or the product provider. Full details about the finance arrangement will be provided to you as part of our Sales Processinsurer.

Money. Under the terms of our agreements with the Insurance companies with whom we place business, we normally receive premiums you pay to us as Agent of the Insurer. In certain circumstances you may have the additional protection of insurance companies accepting that monies paid to us are treated as being received by them (Risk Transfer). Please ask for details. We will hold all money that customers pay us under a risk transfer agreement with product providers. The premium you pay to us is held in an insurer trust bank account in accordance with our agreements with Insurance Companies the regulators rules. This may also include holding your money in a statutory trust client bank account that transfer only allows us to use the risk money held in trust on behalf of money a customer for paying that customers’ premium to an insurance company and to pay premium refunds or claims we receive from that insurance company to the customer, once the premium has been received from that insurance company. We cannot use that customer’s money to pay another customers premium or refund. Also for this reason it is not possible for you to themoffset the refund against premiums owed on another policy. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance, these agreements deem any money you pay to usunless, to be received by them and they will bear in the risk case of any losses if our firm becomes insolvent. This includes claims money or premium refunds consumer transactions we receive prior more than £20 per transaction, and then we will ask for your permission to being paid retain the interest. Unless you tell us otherwise, you are consenting to a customer. By us holding your money in this way, it means that if this firm becomes insolvent your money remains protected. In arranging your insurance, insurance we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust or risk transfer account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, your details will be passed to a third party (insurer or lender) to enable them to contact you and you should contact us at the address given in this document if you do not want your details passed to that party. This finance arrangement will be subject to a Regulated Consumer Credit Agreementinterest charges that we will confirm to you when providing the full details. Importantly, the arrangement you will enter into will be with the Lender (i.e. the finance company) company not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment the finance provider has a right to could approach the product provider insurer to seek a termination of the insurance contract to recoup monies in their outstanding finance arrears. You will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It This is important that you understand that because the agreement is between you (i.e. you, the customer), policyholder and the Lender directlyfinance company direct, not us or the product providerinsurer. Full details about If you are a consumer as defined under the finance arrangement Consumer Credit Act, you will be provided to you as part have the benefit of our Sales Processa 14 day cooling off period.

Money. We will hold all money that customers you pay to us in accordance with the regulators rules and under a risk transfer agreement with product providersinsurers involved. The premium you pay us is held This involves holding your money in an the following way: A non-statutory trust insurer trust bank account in accordance with our agreements with Insurance Companies that transfer the risk of money we receive from customers to them, these agreements deem any money you pay to us, to be received by them and they will bear the risk of any losses if in the event that our firm becomes insolvent. This includes claims money or premium refunds we receive prior to being paid to a customeryou. By holding your money in this way, it means that if in the event that this firm becomes insolvent your money remains protected. In arranging your insurance, insurance we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreementinterest charges that we will confirm to you when providing the full details. Importantly, the arrangement you will enter into will be with the Lender (i.e. the finance company) company not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment payment, the finance provider has a right to could approach the product provider insurer to seek a termination of the insurance contract to recoup monies in their outstanding finance arrears. You will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It This is important that you understand that because the agreement is between you (i.e. you, the customer)policyholder, and the Lender directly, not us or the product provider. Full details about the finance arrangement will be provided to you as part of our Sales Processcompany direct.

Money. We will hold all money that customers you pay to us in accordance with the regulator’s rules or under a risk transfer agreement with product providersinsurers. The premium you pay This will include holding your money in the following way. A statutory trust client bank account that only allows us is to use the money held in trust on behalf of a customer for paying that customer’s premium to an insurer trust bank account in accordance with our agreements with Insurance Companies that transfer the risk of money insurance company and to pay premium refunds or claims we receive from that insurance company. We cannot use that customer’s money to pay other customers premium or refund. Also, for this reason it is not possible for you to themoffset the refund against premiums owned on another policy. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance, these agreements deem any money you pay to usunless, to be received by them and they will bear in the risk case of any losses if our firm becomes insolvent. This includes claims money or premium refunds consumer transaction we receive prior more than £20 per transaction, and then we will ask for your permission to being paid retain the interest. Unless you tell us otherwise, you are consenting to a customer. By us holding your money in this way, it means that if this firm becomes insolvent your money remains protected. In arranging your insurance, we may employ the services service of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA FCA, and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s you premium to firms that operate outside in the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreementinterest charges that we will confirm to you when providing the full details. Importantly, the arrangement you will enter into will be with the Lender (i.e. the finance company) company not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment the finance provider has a right to could approach the product provider insurer to seek a termination of the insurance contract to recoup monies in their outstanding finance arrears. You , you will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It This is important that you understand that the agreement is between you (i.e. you, the customer)policyholder, and the Lender directlyfinance company direct, not us or the product provider. Full details about the finance arrangement will be provided to you as part of our Sales Processinsurer.

Money. We will hold all money that customers you pay to us in accordance with the regulator’s rules or under a risk transfer agreement with product providersinsurers. The premium you pay us is This will include holding your money in the following way: Client money may be held in an insurer designated investments and we will keep any investment returns earned. A statutory trust client bank account that only allows us to use the money held in accordance with our agreements with Insurance Companies trust on behalf of a customer for paying that transfer the risk of money customers’ premium to an insurance company and to pay premium refunds or claims we receive from that insurance company to the customer, once the premium has been received from that insurance company. We cannot use that customer’s money to pay other customers to thempremium or refund. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance, these agreements deem any money you pay to usunless, to be received by them and they will bear in the risk case of any losses if our firm becomes insolvent. This includes claims money or premium refunds consumer transactions we receive prior more than £20 per transaction, and then we will ask for your permission to being paid retain the interest. Unless you tell us otherwise, you are consenting to a customer. By us holding your money in this way, it means that if this firm becomes insolvent your money remains protected. In arranging your insurance, we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. Please note that you are responsible for the prompt payment of premiums and therefore we require payment of your premium by the inception or renewal date of your policy. Failure to settle your premium by this date may result in your insurer cancelling your policy and imposing a time on risk charge. We accept most major credit cards and also bank transfers, for which no charges will provide apply. We do not accept cheques of cash. In addition, you may be able to pay premiums in monthly instalments via insurers’ direct debit facilities or a credit scheme with full a finance provider which will most likely result in an additional charge. Full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreement. Importantly, the arrangement you will enter will be with the Lender (i.e. the finance company) not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contractavailable at quotation and renewal stage. In the event that we receive no instructions or payment before the date of inception or renewal, we reserve the right (but shall have no duty) to renew your failure policy and (in respect of direct debit/instalment payments) to meet continue to accept payment from you unless and until you provide us or your insurance company with written confirmation that you would like to cancel your policy. In situations where we have anticipated (in the contractual obligations regarding payment absence of instructions to the finance provider has a right to approach the product provider to seek a termination of the insurance contract to recoup monies in arrears. You will contrary) that renewal is required you may be liable to pay their costs and charges if you do not keep up make payment to us and/or your repayments and cover is cancelled under your policyinsurance company. It is important Please be aware that you understand that the agreement is between you (i.e. the customer), and the Lender directly, not us or the product provider. Full details about the finance arrangement will be provided to you when we approach insurers for quotations some may conduct personal credit checks as part of our Sales Processthe underwriting process. We have been advised that this will not have any detrimental effect on your credit rating or history but the search will appear on your record whether or not your application is proceeded with. Where we have been asked to arrange personal premium finance we must comply with the Consumer Credit legislation and therefore we will pass on your name, address and date of birth to the provider in order for affordability assessments to be made. When assessing your application the provider may use credit scoring, automated decision making and credit reference agencies.

Money. We will hold all money that customers you pay to us under a risk transfer agreement with product providers. The premium you pay us is held in an insurer trust bank account in accordance with our agreements with Insurance Companies that transfer the risk of money we receive from customers to them, these agreements deem any money you pay to us, to be received by them and they will bear the risk of any losses if our firm becomes insolventinsurer. This includes claims money or premium refunds we receive prior to being paid to a customer. By will include holding your money in this the following way, it means that if this firm becomes insolvent your money remains protected. In arranging your insurance, insurance we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in into a finance arrangement, this will be subject to a Regulated Consumer Credit Agreementinterest charges that we will confirm to you when providing the full details. Importantly, the arrangement you will enter into will be with the Lender (i.e. the finance company) , not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment payment, the finance provider has a right to could approach the product provider insurer to seek a termination of the insurance contract to recoup monies in its outstanding finance arrears. You will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It This is important that you understand that because the agreement is between you (i.e. you, the customer), policyholder and the Lender directlyfinance company direct, not us or the product providerinsurer. Full details about Our aim is always to provide our customers with a first-class service; however, we are aware that, occasionally, it is possible that we may fail to meet your expectations. If for any reason we have not met your expectations, let us know as soon as possible by calling our main office, or write to: Xxxxxx Xxxxx (Scheme Manager) Fitness Professionals Ltd First Floor Saxonbury House High Street Wanstead London E11 1QQ If we are unable to resolve the finance arrangement issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within five working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than four weeks and a final response no later than eight weeks. If you are not happy with our response or the position after a period of eight weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a ‘fixed line’, for example a landline at home) or 0000 000 0000 (free for mobile phone users paying a monthly charge for calls to No’s starting 01 or 02). Alternatively you can contact them at The Financial Ombudsman Service, Exchange Tower, London E14 9SR xxxxxxxxx-xxxxxxxxx.xxx.xx If we are unable to meet our obligations, you may be entitled to compensation from the FSCS. If we have advised or arranged insurance for you this will be provided covered for 90% of a claim, without any upper limit; however, compulsory classes of insurance (such as motor insurance) is covered for 100% of a claim. Further information is available from the FSCS helpline on 0800 678 1100 and xxxx.xxx.xx The FSCS is the UK’s statutory fund of last resort for customers of authorised financial services firms. Compensation is usually payable if an authorised firm is unable or unlikely to you as part pay claims usually because it has ceased trading or become insolvent. Your premium detailed in the policy will include IPT at the prevailing rate, currently 12%. Should the rate of our Sales ProcessIPT be amended by the Government, your premium will be amended by the insurer to reflect the change. Some polices are subject to Value Added Tax (VAT) not IPT, and should the rate of VAT be amended by the Government, your premium will be amended by the insurer to reflect the change.

Money. We will hold all money that customers you pay to us in accordance with the regulators rules or under a risk transfer agreement with product providersinsurers. The premium you pay us is held This will include holding your money in an one of the following ways. A non-statutory trust insurer trust bank account in accordance with our agreements with Insurance Companies that transfer the risk of money we receive from customers to them, these agreements deem any money you pay to us, to be received by them and they will bear the risk of any losses if in the event that our firm becomes insolvent. This includes claims money or premium refunds we receive prior to being paid to a customeryou. By holding your money in this wayone of these ways, it means that if in the event that this firm becomes insolvent your money remains remain protected. In arranging your insurance, insurance we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients' money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreementinterest charges that we will confirm to you when providing the full details. Importantly, the arrangement you will enter into will be with the Lender (i.e. the finance company) company not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment the finance provider has a right to could approach the product provider insurer to seek a termination of the insurance contract to recoup monies in their outstanding finance arrears. You will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It This is important that you understand that because the agreement is between you (i.e. you, the customer), policyholder and the Lender directlyfinance company direct, not us or the product providerinsurer. Full details about Please note that we only use Close Premium Finance for the provision of premium finance arrangement facilities. may apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section above, cancellation under this right must be in writing, prior to expiry of the 14- day cancellation period, to our usual office address. If we are unable to resolve the issue to your satisfaction by the end of the next business day, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and certainly within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of the position at no later than 4 weeks and a final response no later than 8 weeks. If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion. The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0000 (free for mobile-phone users paying monthly charge for calls to No's starting 01 or 02). Alternatively you can contact them at Financial Ombudsman Service, South Xxxx Xxxxx, 000 Xxxxx Xxxx, London, E14 9SR. xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx If we are unable to meet our obligations, you may be entitled to compensation from the FSCS. If we have advised or arranged insurance for you this will be provided covered for 90% of a claim, without any upper limit, however compulsory classes of insurance (such as motor insurance) is covered for 100% of a claim. Further information is available from the FSCS helpline on 0207 892 7300 and xxx.xxxx.xxx.xx. The FSCS is the UK's statutory fund of last resort for customers of authorised financial services firms. Compensation is usually payable if an authorised firm is unable or unlikely to you as part pay claims usually because it has ceased trading or become insolvent. Your premium detailed in the policy will include IPT at the prevailing rate. Should the rate of our Sales ProcessIPT be amended by the Government, your premium will be amended by the insurer to reflect the change. Some polices are subject to Value Added Tax (VAT) not IPT and should the rate of VAT be amended by the Government, your premium will be amended by the insurer to reflect the change.

Money. We will hold all money that customers you pay to us in accordance with the regulators rules or under a risk transfer agreement with product providersinsurers. The premium you pay This will include holding your money in the following way. A statutory trust client bank account that only allows us is to use the money held in trust on behalf of a customer for paying that customers’ premium to an insurer trust bank account in accordance with our agreements with Insurance Companies that transfer the risk of money insurance company and to pay premium refunds or claims we receive from that insurance company to the customer, once the premium has been received from that insurance company. We cannot use that customer’s money to pay another customers premium or refund. Also for this reason it is not possible for you to themoffset the refund against premiums owed on another policy. We do not pay any interest on premiums held by us in the course of arranging and administering your insurance, these agreements deem any money you pay to usunless, to be received by them and they will bear in the risk case of any losses if our firm becomes insolvent. This includes claims money or premium refunds consumer transactions we receive prior more than £20 per transaction, and then we will ask for your permission to being paid retain the interest. Unless you tell us otherwise, you are consenting to a customer. By us holding your money in this way, it means that if this firm becomes insolvent your money remains protected. In arranging your insurance, insurance we may employ the services of other distributors (i.e. insurance intermediaries) intermediaries who are regulated by the FCA and your premium may be passed to these intermediaries for payment to insurers. These firms are also required to hold a customer’s insurance premium clients’ money in a separate trust account. Where We will also inform you if at any time we are required to pass a customer’s your premium to firms that operate outside the UK and where the protection may be different, we will inform customers. Should a customer want you not wish us to pass premiums to a firm outside of the UK, that customer is required to please inform us. We will provide you with full details of all the payment options available to you when we provide you with your insurance premium. If you choose to enter in a finance arrangement, this will be subject to a Regulated Consumer Credit Agreementinterest charges that we will confirm to you when providing the full details. Importantly, the arrangement you will enter into will be with the Lender (i.e. the finance company) company not us. We are a credit broker not a lender. It is an entirely separate contract irrespective of the insurance contract. In the event of your failure to meet with the contractual obligations regarding payment the finance provider has a right to could approach the product provider insurer to seek a termination of the insurance contract to recoup monies in their outstanding finance arrears. You will be liable to pay their costs and charges if you do not keep up your repayments and cover is cancelled under your policy. It This is important that you understand that because the agreement is between you (i.e. you, the customer), policyholder and the Lender directlyfinance company direct, not us or the product providerinsurer. Full details about Please contact us if you wish to cancel any policy that we have arranged for you. Customers acting outside their trade or profession (Consumers) will usually have a legal right to cancel policies for any reason, subject to no claims having occurred, within 14 days of receiving the finance arrangement full terms & conditions. You will always be advised where this Right applies. A charge may apply for the period of cover provided and, in addition, an administration charge will apply as shown in the charges section above, cancellation under this right must be in writing, prior to expiry of the cancellation period, to our usual office address. Our aim is always to provide our customers with a first-class service, however we are aware that, occasionally, it is possible that we may fail to meet your expectations. If you need to make a complaint, in the first instance, you should contact us either in writing to: Xxxxxxx Xxxxxx or, by telephone / fax on Telephone 00000 000000 or fax 00000 000000 We will provide you with a copy of our full complaints procedure and respond to you promptly. We will keep you informed of the progress of your complaint and aim to make a final response to you within eight weeks, or keep you informed as to why this is not possible. In the event that your complaint relates to activities or services provided by another party, we will ensure that your complaint is appropriately forwarded in writing, and will track the progress of the complaint and responses of that party. After our final response has been issued, if you still cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service, for an independent assessment and opinion. The FOS Consumer Helpline is on 0800 023 4567 ( free for people phoning from a "fixed line" (for example, a landline at home) or 0000 000 0 000 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02 and their address is: Financial Ombudsman Service Exchange Xxxxx Xxxxxxx Xxxxxxxx Xxxxxx Xxxxxx X00 0XX If we are unable to meet our obligations, you may be entitled to compensation from the FSCS. If we have advised or arranged insurance for you this will be provided covered for 90% of a claim, without any upper limit, however compulsory classes of insurance (such as motor insurance) is covered for 100% of a claim. Further information is available from the FSCS helpline on 0207 892 7300 and xxx.xxxx.xxx.xx. The FSCS is the UK’s statutory fund of last resort for customers of authorised financial services firms. Compensation is usually payable if an authorised firm is unable or unlikely to you as part pay claims usually because it has ceased trading or become insolvent Your premium detailed in the policy will include IPT at the prevailing rate. Should the rate of our Sales ProcessIPT be amended by the Government, your premium will be amended by the insurer to reflect the change. Some polices are subject to Value Added Tax (VAT) not IPT and should the rate of VAT be amended by the Government, your premium will be amended by the insurer to reflect the change.