Monitoring of Dispute Reporting. At the subsequent quarterly meeting, the NSSC BOD will: • Receive a report summarizing formal disputes raised, unresolved, and resolved since its previous meeting from the NSSC Executive Director; and • Agree upon actions to resolve disputes escalated by the customers. APPENDIX A: DETAILED VOLUMES BY CUSTOMER Financial Management Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC Accounts Payable # of Invoices and IPAC Payments 89,812 5,600 3,544 9,600 19,200 10,000 0 11,350 6,977 13,500 8,300 1,741 Accounts Receivable # of Billings, write offs and Collections: Direct and Reimbursable 35,717 5,700 704 2,360 6,280 6,280 0 3,720 1,716 2,400 2,050 4,507 Payroll/Time & Attendance Processing # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Fund Balance with Treasury # of Travel Payments, AP, and AR Collections 179,333 13,755 5,962 16,830 33,304 23,140 0 26,020 13,656 23,080 18,500 5,086 Conference Reporting # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC Domestic Travel Services # of Domestic Travel Payments and Advances 67,772 5,500 2,000 6,200 10,100 9,280 0 11,500 5,392 8,000 8,800 1,000 COS, Foreign & ETDY Travel Services # of COS, Foreign, & Extended TDY Payments (including reversals) 6,017 355 114 210 1,164 1,290 0 1,440 428 480 450 86 Relocation Assistance # of COS Moves 303 18 13 16 35, 40 0 80 30 33 30 8 Human Resources Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG HQ OCIO JSC KSC LaRC MSFC SSC Support to Personnel Programs # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Employee Development and Training # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Employee Benefits # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Human Resource & Training Information Systems # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 e-OPF Record Keeping # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Personnel Action Processing # of PAP Transactions 31,056 2,500 1,100 3,214 3,942 2,600 0 0 4,800 5,000 3,400 4,000 500 Online Course Management # of Hours 5,674 0 1,001 874 171 603 0 940 99 817 0 1,025 144 Procurement Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC PR Processing & Other Admin. Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Agency Contracting Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Grants, Cooperative Agreements & SBIR/STTR Awards # of Grants, Cooperative Agreements, & SBIR/STTR Awards 2,531 183 20 153 718 1,102 0 136 44 98 59 18 Grants, Cooperative Agreements & SBIR/STTR Admin. # of Grants Supplements, Cooperative Agreements, & SBIR/STTR Funding Modifications Issued 3,622 243 22 234 1,186 1,558 0 146 18 165 26 24 Off-site Training # of Individual Training Registrations Resulting in a Purchase & Center Cancellations 9,504 727 300 975 1,101 760 250 1,851 1,325 1,430 600 185 On-site Training # of On-Site Training Purchases 594 15 10 43 56 12 0 175 110 38 125 10 Training Purchases $ $1 of Training Cost 16,372,085 945,000 650,000 1,516,852 1,698,428 1,100,000 275,000 3,744,400 2,666,000 1,189,950 2,300,000 286,455 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT Information Technology Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OCIO JSC KSC LaRC MSFC SSC ARMD ESMD SMD SOMD EDUC Agency Seat Mgt # of FTE & WYE as validated against N2 42,345 1,056 475 1,373 2,579 1,977 0 2,638 2,584 1,864 2,517 482 2,109 8,348 5,240 8,976 127 Enterprise License Mgt # of Licenses 177,450 6,219 2,915 7,734 11,790 4,704 27,286 20,025 11,431 12,007 15,689 1,229 4,217 23,519 10,480 17,952 253 ESD # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 ESRS # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 Page 37 of 41 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT APPENDIX B: NSSC POINTS OF CONTACT Service Contact Name Phone E-mail Overall SLA Issues Director, Business & Administration Xxxxx Xxxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxxx@xxxx.xxx Chargebacks, Rates, & Status Billing Lead, Operations & Budget Management Xxx Xxxxx 000-000-0000 xxxxxx.x.xxxxx@xxxx.xxx Performance Reporting Associate Director, Service Delivery Xxxx Xxxxxxxx 000-000-0000 xxxx.x.xxxxxxxx@xxxx.xxx Customer Satisfaction & Communication Customer Contact Center Lead, Customer Satisfaction & Communication Xxx Xxxxxxx 000-000-0000 x.xxxxxx.xxxxxxx@xxxx.xxx Financial Management Chief, Financial Management Services Division Xxxxxxx Xxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx Human Resources Chief, Human Resources Division Xxxxx Xxxxxxx 000-000-0000 xxxxx.x.xxxxxxx@xxxx.xxx Information Technology Chief, Information Technology Services Xxxxx X’Xxxx 000-000-0000 xxxxx.x.xxxxx@xxxx.xxx Procurement Chief, Procurement Xxxx Xxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx APPENDIX C: ACRONYMS Acronym Description ACC Agency Consolidated Contracts ACES Agency Consolidated End-Users Services AM&O Agency Management & Operations AWCCS Agency-Wide Contract Closeout Services B&A Business and Administration BCP Business Continuity Plan BOD Board of Directors C&A Certification and Accreditation CAAS Contract Audit and Administration Services CCI Consolidated Contracting Initiative CDP Candidate Development Program CFO Chief Financial Officer CMM Contract Management Module CMO Center Management and Operations COS Change of Station CS&C Customer Satisfaction and Communication COTR Contracting Officer’s Technical Representative DAR Data at Rest DCAA Defense Contract Audit Agency DCMA Defense Contract Management Agency EAST Enterprise Applications Service Technologies ECQ Executive Core Qualification ELMT Enterprise License Management Team eOPF Electronic Official Personnel Folder EPTS Ethics Program Tracking System ESD Enterprise Service Desk ESRS Enterprise Service Request System FAC-COTR Federal Acquisition Certification for Contracting Officer’s Technical Representative FBWT Fund Balance with Treasury FDCC Federal Desktop Core Configuration FI Financial Invoices FM Financial Management FTE Full Time Equivalent FY Fiscal Year GAO Government Accountability Office Acronym Description GARL Group Action Request List GPO Government Printing Office GS General Schedule HQ Headquarters HR Human Resources IG Inspector General IPAC Intra-governmental Payment and Collection IT Information Technology ITAM Information Technology Asset Managers JCP Joint Congressional Printing LAN Local Area Network MPRP Metric Performance Retainage Pool NASA National Aeronautics and Space Administration NCAD NASA Consolidated Active Directory NEACC NASA Enterprise Applications Competency Center NEDC NASA Enterprise Data Center NICS NASA Integrated Communications Services NQIP NSSC Quality Incentive Program NSSC NASA Shared Services Center ODIN Outsourcing Desktop Initiative for NASA OHCM Office of Human Capital Management OCIO Office of the Chief Information Officer OGE Office of Government Ethics OIG Office of Inspector General OMB Office of Management and Budget ONR Office of Naval Research OPF Official Personnel Folder PA&E Program Analysis and Evaluation PAP Personnel Action Processing PDA Personal Digital Assistant PMII Project Management Information Improvement POC Point of Contact PPBE Planning, Programming, Budgeting, and Execution PR Procurement PRP Performance Retainage Pool QIG Quality Incentive Goal Acronym Description SBIR Small Business Innovative Research SES Senior Executive Service SF Standard Form SLA Service Level Agreement SLI Service Level Indicator STTR Small Business Technology Transfer SVTM Secure Virtual Team Meeting TDY Temporary Duty VTM Virtual Team Meeting WCF Working Capital Fund WEST Web Enterprise Service Technologies
Appears in 1 contract
Samples: Service Level Agreement
Monitoring of Dispute Reporting. At the subsequent quarterly meeting, the NSSC BOD AA MSD will: • Receive a report from the NSSC Executive Director summarizing formal disputes raised, unresolved, and resolved since its previous meeting from the NSSC Executive Directormeeting; and • Agree upon actions to resolve disputes escalated by the customers. APPENDIX A: DETAILED FY24 ANTICIPATED VOLUMES BY CUSTOMER Please note: Services in this section are now MAP aligned. Instead of being displayed according to the organizational structure of the NSSC (as they are in the rest of this document), the charts below are organized to clearly indicate the actual funding source for each service. NSSC POCs for NSSC services are listed in Appendix B Office of the Chief Financial Management Services Service Unit Officer (OCFO) Total Volume Anticipated Annual Volume By by Customer Service Unit Volume ARC DFRC AFRC GRC GSFC HQ HQ Agency HQ OIG HQ NMO JSC KSC LaRC MSFC SSC Accounts Payable # of Invoices and Invoices, Cash Grant, & IPAC Payments 89,812 5,600 3,544 9,600 19,200 10,000 0 11,350 6,977 13,500 8,300 1,741 Payments,Advances & Liquidations 88,228 6,659 3,200 8,128 18,900 10,200 - - 160 8,251 8,130 11,500 10,700 2,400 Accounts Receivable # of BillingsXxxxxxxx, write offs and Collections: Direct and Directand Reimbursable 35,717 5,700 704 2,360 6,280 6,280 0 3,720 1,716 2,400 2,050 4,507 Payroll/Time & Attendance Processing # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 37,749 5,159 1,375 2,304 7,000 1,600 - - 2,700 4,550 3,777 2,800 3,434 3,050 Fund Balance with Treasury # of Travel Payments, AP, and AR Collections 179,333 13,755 5,962 16,830 33,304 23,140 0 26,020 13,656 23,080 18,500 5,086 Conference Reporting # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC 155,886 11,037 5,084 12,908 35,043 20,303 - - 1,460 18,427 12,901 17,652 16,802 4,269 Domestic Travel Services # of Domestic Travel Payments Vouchers and Advances 67,772 5,500 2,000 6,200 10,100 9,280 0 11,500 5,392 8,000 8,800 1,000 46,000 1,941 1,108 3,694 10,805 8,620 - - 7,456 3,079 4,618 4,310 369 COS, Foreign & ETDY Travel Services # of COS, Foreign, & Extended TDY Payments (including reversalsETDY Payments(including reissued payments) 6,017 355 114 210 1,164 1,290 0 1,440 428 480 450 86 3,400 75 76 170 1,538 583 - - 000 000 000 132 - ETDY Travel Authorization & Voucher Preparation # of Foreign & Domestic ETDY Travel Authorizations and Vouchers Prepared 1,000 59 20 109 57 51 - - 266 235 47 156 - Relocation Assistance # of COS Moves 303 18 Authorizations & Amendments 88 1 7 5 17 23 - - 13 16 3513 3 6 - Payroll/Time & Attendance Processing # of FTE 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 Financial Disclosure Processing # of OGE-450, 40 0 80 OGE-450A, & OGE-278Forms Filed 11,829 765 370 1,031 2,250 1,300 - - 30 33 30 8 2,028 1,250 1,350 1,250 205 Office of the Chief Human Resources Services Capital Officer (OCHCO) Service Unit Total Volume Anticipated Annual Volume By by Customer ARC DFRC AFRC GRC GSFC HQ HQ Agency HQ OIG HQ OCIO JSC KSC LaRC MSFC SSC Support to Personnel Programs # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 Employee Development and Training # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 Employee Benefits # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Human Resource 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 HR & Training Information Systems # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 Personnel Action Requests # of PAP Transactions 20,925 1,469 545 1,957 3,721 1,877 - - 3,309 2,421 1,978 3,309 339 Senior Executive Services # of FTE 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 e-OPF Record Keeping # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Personnel Action Processing # of PAP Transactions 31,056 2,500 1,100 3,214 3,942 2,600 0 0 4,800 5,000 3,400 4,000 500 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 Online Course Management # of Hours 5,674 0 1,001 874 171 603 0 940 99 817 0 1,025 144 Procurement Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC PR Processing & Other Admin. Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Agency Contracting Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Grants, Cooperative Agreements & SBIR/STTR Awards # of Grants, Cooperative Agreements, & SBIR/STTR Awards 2,531 183 20 153 718 1,102 0 136 44 98 59 18 Grants, Cooperative Agreements & SBIR/STTR Admin. # of Grants Supplements, Cooperative Agreements, & SBIR/STTR Funding Modifications Issued 3,622 243 22 234 1,186 1,558 0 146 18 165 26 24 1,615 100 40 250 125 - 700 - 50 100 50 150 50 Off-site Training # of Individual Training Registrations Resulting in a Purchase & Center Cancellations 9,504 727 300 975 1,101 760 250 1,851 1,325 1,430 600 185 5,799 700 240 415 857 1,000 - 270 631 416 900 220 150 On-site Training # of On-Site Training Purchases 594 340 15 10 43 56 12 0 175 110 38 125 20 10 50 - - 25 50 40 60 60 Classification # of FTE 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 Staffing # of FTE 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 Presidential Rank Awards # of FTE 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 Training Purchases $ $1 Anticipated Annual Volume by Customer Total 11,436,253 ARC 571,950 AFRC 205,560 GRC 475,650 GSFC 1,325,250 HQ 850,660 HQ-NMO - JSC 1,310,040 KSC 673,830 LaRC 719,370 MSFC 873,360 SSC 66,330 HQ-Agency 135,400 HQ-OIG 332,000 OCFO 487,794 OCHCO 127,023 OCIO 289,252 OCOMM 97,574 ODEO 26,571 OGC 75,136 OIIR 21,183 OLIA 12,843 OP 272,866 OPS 64,803 OSBP 8,193 OSI 413,617 Enterprise 2,000,000 Office of Training Cost 16,372,085 945,000 650,000 1,516,852 1,698,428 1,100,000 275,000 3,744,400 2,666,000 1,189,950 2,300,000 286,455 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT Procurement (OP) Total Anticipated Annual Volume by Customer Service Unit Volume OP ARC AFRC GRC GSFC HQ HQ Agency HQ NMO JSC KSC LaRC MSFC SSC ARMD HEO-ES HEO-SO SMD OSTEM STMD PR Processing & Other Admin. Services # of FTE 17,435 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 - - - - - - Agency Contracting Services # of FTE & WYE 39,247 14,776 1,029 354 1,190 2,309 1,847 - - 1,883 1,427 1,527 2,407 803 2,459 6,764 8,003 5,886 139 1,220 Grants Awards and Administration # of Open Grants & Cooperative Agreements 79,527 23,771 3,715 1,284 1,394 12,254 122 - - 2,034 401 1,435 1,064 68 156 26 24 50,000 1,300 4,250 SBIR/STTR Awards and Administration # of Open SBIR/STTR 11,384 11,384 1,411 302 2,041 1,550 - - 1,469 1,071 328 1,751 1,184 277 - - - - - - Simplified Acquisition Threshold (SAT) # of SAT Acquisition Awards 3,591 3,591 254 207 410 950 147 - - 000 000 000 272 49 - - - - - - Purchase Card # of FTE 17,435 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 - - - - - - Office of the Chief Information Technology Officer (OCIO) Total Anticipated Annual Volume by Customer Service Unit Volume OCIO ARC AFRC GRC GSFC HQ HQ Agency HQ OIG JSC KSC LaRC MSFC SSC ARMD HEO-ES HEO-SO SMD OSTEM STMD Enterprise Service Desk # of FTE & WYE 39,247 14,776 1,029 354 1,190 2,309 1,847 - - 1,883 1,427 1,527 2,407 803 2,459 6,764 8,003 5,886 139 1,220 IT Business Services # of FTE & WYE 39,247 14,776 1,029 354 1,190 2,309 1,847 - - 1,883 1,427 1,527 2,407 803 2,459 6,764 8,003 5,886 139 1,220 Office of Protective Services (OPS) Service Unit Total Volume Anticipated Annual Volume By by Customer ARC DFRC AFRC GRC GSFC HQ HQ OCIO Agency HQ OIG JSC KSC LaRC MSFC SSC ARMD ESMD SMD SOMD EDUC Agency Seat Mgt Employee Reinvestigations # of FTE & WYE as validated against N2 42,345 1,056 475 1,373 2,579 1,977 0 2,638 2,584 1,864 2,517 482 2,109 8,348 5,240 8,976 127 Enterprise License Mgt # of Licenses 177,450 6,219 2,915 7,734 11,790 4,704 27,286 20,025 11,431 12,007 15,689 1,229 4,217 23,519 10,480 17,952 253 ESD # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 ESRS # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 Page 37 of 41 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT 17,435 1,209 534 1,421 3,120 1,704 - - 3,115 2,015 1,774 2,252 291 APPENDIX B: NSSC POINTS OF CONTACT Service Contact Name Phone E-mail Overall SLA Issues Director, Business & Administration Support Operations Directorate Xxxxx Xxxxxxxxx Xxxxx 228.813.6814 xxxxxxxx.x.xxxxx@xxxx.xxx Service Delivery and Performance Management Director, Service Delivery Directorate Xxx Xxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxxx@xxxx.xxx xxxxxxx.x.xxxxxx@xxxx.xxx WCF, Chargebacks, Rates, & Status Billing LeadChief, Operations & Budget and Accounting Division Xxxxxxx Xxxxxxx (acting) 000-000-0000 xxxxxxx.x.xxxxxxx@xxxx.xxx Performance Reporting and Strategic Integration and Communications Chief, Strategic Integration and Communications Xxxx Xxxxxx 000-000-0000 xxxx.xxxxxx@xxxx.xxx Financial Management Services Chief, Financial Management Services Division Xxxx Xxxxx (acting) 000-000-0000 xxxx.x.xxxxx@xxxx.xxx Human Resources Services Director, Human Resources Xxxxx Xxxxxx 000-000-0000 xxxxx.x.xxxxxx@xxxx.xxx Enterprise Services (ESD, CCC and DI) Chief, Enterprise Services Division Xxxx Xxxxxx 000-000-0000 xxxx.x.xxxxxx@xxxx.xxx Procurement Services Procurement Officer Xxx Xxxxx 000-000-0000 xxxxxx.x.xxxxx@xxxx.xxx Performance Reporting Associate Directorxxx.x.xxxxx@xxxx.xxx Agency Business Support Services (Includes IT Business Services) Chief, Service Delivery Xxxx Xxxxxxxx Budget and Accounting Division Xxxxxxx Xxxxxxx (acting) 000-000-0000 xxxx.x.xxxxxxxx@xxxx.xxx Customer Satisfaction & Communication Customer Contact Center Lead, Customer Satisfaction & Communication Xxx Xxxxxxx 000-000-0000 x.xxxxxx.xxxxxxx@xxxx.xxx Financial Management xxxxxxx.x.xxxxxx@xxxx.xxx XXXX QSP and Intelligent Automation Services (Robotics) Chief, Financial Management Enterprise Services Division Xxxxxxx Xxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx Human Resources Chief, Human Resources Division Xxxxx Xxxxxxx 000-000-0000 xxxxx.x.xxxxxxx@xxxx.xxx Information Technology Chief, Information Technology Services Xxxxx X’Xxxx 000-000-0000 xxxxx.x.xxxxx@xxxx.xxx Procurement Chief, Procurement Xxxx Xxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx Xxxxxx 228.813.6830 xxxx.x.xxxxxx@xxxx.xxx APPENDIX C: ACRONYMS Acronym Description ACC AA Associate Administrator ABS Agency Consolidated Contracts ACES Agency Consolidated End-Users Services AM&O Agency Management & Operations AWCCS Business Support AEGIS Advanced Enterprise Global Information Technology Solutions AP Accounts Payable AR Accounts Receivable AWASS Agency-Wide Contract Closeout Acquisition Support Services B&A Business and Administration BCP Business Continuity Plan BOD Board of Directors C&A Certification and Accreditation CAAS Contract Audit and Administration Services CCI Consolidated Contracting Initiative CCC Customer Contact Center CDP Candidate Development Program CIO Chief Information Officer CFO Chief Financial Officer CMM Contract Management Module CMO Center Management and Operations COS Change of Station CS&C Customer Satisfaction and Communication COTR Contracting Officer’s Technical Representative DAR Data at Rest DCAA Defense Contract Audit Agency DCMA Defense Contract Management Agency EAST EAST2 Enterprise Applications Service Technologies Technology 2 ECQ Executive Core Qualification ELMT EIS Enterprise License Management Team Infrastructure Solutions eOPF Electronic Official Personnel Folder EPTS Ethics Program Tracking System ES Enterprise Services ESD Enterprise Service Desk ESRS Enterprise Service Request System FAC-COTR Federal Acquisition Certification for Contracting Officer’s Technical Representative ETDY Extended Temporary Duty XXXXX ETDY Tax Reimbursement Allowance FBWT Fund Balance with Treasury FDCC Federal Desktop Core Configuration FI Financial Invoices FM Financial Management FTE Full Time Equivalent FWCP Federal Workers’ Compensation Program FY Fiscal Year GAO Government Accountability Office Acronym Description GARL Group Action Request List GPO Government Printing Office GS General Schedule GSFC Xxxxxxx Space Flight Center HQ Headquarters HR Human Resources IG Inspector General IAS Intelligent Automation Services IPAC Intra-governmental Payment and Collection IT Information Technology ITAM Information Technology Asset Managers JCP Joint Congressional Printing LAN Local Area Network MPRP Metric Performance Retainage Pool ITRA Income Tax Reimbursement Allowance MAP Mission Support Future Architecture Program MSD Mission Support Directorate NASA National Aeronautics and Space Administration NCAD NASA Consolidated Active Directory NEACC XXXX NASA Enterprise Applications Competency Center NEDC Automation Service NEST NASA Enterprise Data Center NICS End User Services and Technologies NPR NASA Integrated Communications Services NQIP NSSC Quality Incentive Program Procedural Requirements NSSC NASA Shared Services Center ODIN Outsourcing Desktop Initiative for NTSS NASA OHCM Transformational Shared Services OCFO Office of the Chief Financial Officer OCHCO Office of the Chief Human Capital Management Officer OCIO Office of the Chief Information Officer OGE Office of Government Ethics OIG Office of Inspector General OMB OPM Office of Personnel Management and Budget ONR OPS Office of Naval Research OPF Official Personnel Folder PA&E Program Analysis and Evaluation PAP Protective Services PAR Personnel Action Processing PDA Personal Digital Assistant PMII Project Management Information Improvement Request PD Position Description POC Point of Contact PPBE Planning, Programming, Budgeting, and Execution PR Procurement PRP Performance Retainage Pool PRA Presidential Rank Award QIG Quality Incentive Goal Acronym Description QSP Qualified Service Provider RPA Robotic Process Automation XXXX Relocation Income Tax Allowance SAP Systems, Applications, and Products in Data Processing SAT Simplified Acquisition Threshold SBIR Small Business Innovative Research SES Senior Executive Service SF Standard Form SIC Strategic Integration and Communications SLA Service Level Agreement SLI Service Level Indicator SMD Science Mission Directorate SOD Support Operations Directorate SPOC Single Point of Contact STTR Small Business Technology Transfer SVTM Secure Virtual Team Meeting TDY Temporary Duty VTM Virtual Team Meeting WCF Working Capital Fund WEST Web Enterprise Service TechnologiesWYE Work Year Equivalent APPENDIX D: SIGNATORIES This SLA applies to the provision of specific services from the NSSC to the NSSC customers as identified in Section 1.0 in the areas of FM, HR, PR, ES, and ABS. Selected HR services for the OIG are included; however, detailed and specific information regarding HR Services for the OIG is contained in the “Human Capital Management Roles and Responsibility Agreement” between the NSSC and the NASA OIG. This agreement is entered into by: Executive Director, NSSC Date CIO (or Designee) Date Associate Administrator for SMD Date (or Designee) Assistant Administrator for OPS Date (or Designee) Assistant Administrator for Procurement Date (or Designee) IG (or Designee) Date Associate Administrator for SOMD Date (or Designee) Assistant Administrator for OCHCO Date (or Designee) Associate Administrator for STMD Date (Or Designee) Associate Administrator for MSD Date (or Designee) Associate Administrator for ARMD Date (or Designee) Associate Administrator for ESDMD Date (or Designee) Associate Administrator STEM Date Engagement (or Designee)
Appears in 1 contract
Samples: NSSC Service Level Agreement
Monitoring of Dispute Reporting. At the subsequent quarterly meeting, the NSSC BOD AA MSD will: • Receive a report from the NSSC Executive Director summarizing formal disputes raised, unresolved, and resolved since its previous meeting from the NSSC Executive Directormeeting; and • Agree upon actions to resolve disputes escalated by the customers. NSAGR-1058-00011 RELEASED - Printed documents may be obsolete; validate prior to use. APPENDIX A: DETAILED FY20 ANTICIPATED VOLUMES BY CUSTOMER CUSTOMER Please note: Services in this section are now MAP aligned. Instead of being displayed according to the organizational structure of the NSSC (as they are in the rest of this document), the charts below are organized to clearly indicate the actual funding source for each service. NSSC POCs for NSSC services are listed in Appendix B. Office of the Chief Financial Management Services Officer (OCFO) Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC OCFO ARMD HEO -ES HEO -SO SMD O STEM STMD Accounts Payable Pay able # of Invoices Invoices, Cash Grant, & IPAC Payments, Advances and IPAC Payments 89,812 5,600 3,544 9,600 19,200 10,000 0 11,350 6,977 13,500 8,300 1,741 Liquidations 88,574 88,574 Accounts Receivable # of Billings, write offs and Collections: Direct and Reimbursable 35,717 5,700 704 2,360 6,280 6,280 0 3,720 1,716 2,400 2,050 4,507 Payroll/Time & Attendance Processing # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 41,629 41,629 Fund Balance with Treasury # of Travel Payments, AP, and AR Collections 179,333 13,755 5,962 16,830 33,304 23,140 0 26,020 13,656 23,080 18,500 5,086 Conference Reporting # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC 163,174 163,174 Domestic Travel Services # of Domestic Travel Payments and Advances 67,772 5,500 2,000 6,200 10,100 9,280 0 11,500 5,392 8,000 8,800 1,000 Vouchers andAdvances 49,838 49,838 COS, Foreign & ETDY Travel Services # of COS, Foreign, & Extended TDY Payments (including ETDY Payments(including reversals) 6,017 355 114 210 1,164 1,290 0 1,440 428 480 450 86 4,715 4,715 ETDY Travel Authorization & Voucher Preparation # of Foreign & Domestic ETDY Travel Authorizations and Vouchers Prepared 3,300 3,300 Relocation Assistance # of COS Moves 303 18 13 16 35103 103 Payroll/Time & Attendance Processing # of FTE 16,958 16,958 Grants Awards and Administration # of Open Grants & Cooperative Agreements 72,968 22,899 60 26 24 43,417 2,729 3,813 Financial Disclosure Processing # of OGE-450, 40 0 80 30 33 30 8 OGE-450A, & OGE-278Forms Filed 11,068 11,068 Office of the Chief Human Resources Services Capital Officer (OCHCO) Service Unit Total Volume Anticipated Annual Volume By Customer OCHCO ARC DFRC AFRC GRC GSFC GS FC HQ HQAgency HQ OIG HQ OCIO JSC KSC LaRC MSFC SSC Support to Personnel Programs # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 16,958 16,958 Employee Development and Training # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 16,958 16,958 Employee Benefits # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Human Resource 16,958 16,958 HR & Training Information Systems # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 16,958 16,958 Personnel Action Processing # of PAP Transactions 23,605 23,605 e-OPF Record Keeping # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Personnel Action Processing # of PAP Transactions 31,056 2,500 1,100 3,214 3,942 2,600 0 0 4,800 5,000 3,400 4,000 500 16,958 16,958 Online Course Management # of Hours 5,674 0 1,001 874 171 603 0 940 99 817 0 1,025 144 Procurement Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC PR Processing & Other Admin. Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Agency Contracting Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Grants, Cooperative Agreements & SBIR/STTR Awards # of Grants, Cooperative Agreements, & SBIR/STTR Awards 2,531 183 20 153 718 1,102 0 136 44 98 59 18 Grants, Cooperative Agreements & SBIR/STTR Admin. # of Grants Supplements, Cooperative Agreements, & SBIR/STTR Funding Modifications Issued 3,622 243 22 234 1,186 1,558 0 146 18 165 26 24 1,713 1,713 Off-site Training # of Individual Training Registrations Resulting in a Purchase & Center Cancellations 9,504 727 300 975 1,101 760 250 1,851 1,325 1,430 600 185 5,527 5,527 On-site Training # of On-Site Training Purchases 594 15 10 43 56 12 0 175 110 38 125 10 466 466 Classification # of FTE 16,958 16,958 Staffing # of FTE 16,958 16,958 Training Purchases $ $1 of Training Cost 16,372,085 945,000 650,000 1,516,852 1,698,428 1,100,000 275,000 3,744,400 2,666,000 1,189,950 2,300,000 286,455 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT Information Technology Services 12,041,217 - 950,000 600,000 900,000 2,000,000 1,000,000 135,400 325,000 1,200,000 1,265,817 1,720,000 1,750,000 195,000 NSAGR-1058-00011 RELEASED - Printed documents may be obsolete; validate prior to use. Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OCIO JSC KSC LaRC MSFC SSC OP ARMD ESMD HEO -ES HEO -SO SMD SOMD EDUC O STEM STMD PR Processing & Other Admin. Services # of FTE 16,958 16,958 - - - - - - Agency Seat Mgt Contracting Services # of FTE & WYE as validated against N2 42,345 1,056 475 1,373 2,579 1,977 0 2,638 2,584 1,864 2,517 482 2,109 8,348 5,240 8,976 127 Enterprise License Mgt 39,959 17,363 1,642 7,150 8,054 4,830 - 920 SBIR/STTR Awards and Administration # of Licenses 177,450 6,219 2,915 7,734 11,790 4,704 27,286 20,025 11,431 12,007 15,689 1,229 4,217 23,519 10,480 17,952 253 Open SBIR/STTR 8,990 8,990 - - - - - - Simplified Acquisition Threshold (SAT) # of SAT Acquisition Requests 3,795 3,795 - - - - - - Purchase Card # of Card Holders Per Month 19,877 19,877 - - - - - - RELEASED - Printed documents may be obsolete; validate prior to use. NASA SHARED SERVICES CENTER FY 2020 SERVICE LEVEL AGREEMENT Office of Procurement (OP) Office of the Chief Information Officer (OCIO) Service Unit Total Volume Anticipated Annual Volume By Customer O C IO ARMD HEO -ES HEO -SO SMD O STEM STMD ESD # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 ESRS 39,959 17,363 1,642 7,150 8,054 4,830 - 920 IT Business Services # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 39,959 17,363 1,642 7,150 8,054 4,830 - 920 Office of Protective Services (OPS) Service Unit Total Volume Anticipated Annual Volume By Customer OPS ARMD HEO-ES HEO-SO SMD OSTEM STMD Employee Reinvestigations # of FTE 16,958 16,958 - - - - - - NSAGR-1058-00011 Page 37 of 41 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT APPENDIX B: NSSC POINTS OF CONTACT CONTACT Service Contact Name Phone E-mail Overall SLA Issues Director, Business SOD Xxxxxxx Xxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx Service Delivery and Performance Management Director, SDD Xxx Xxxxxx 000-000-0000 Xxxxxxx.x.xxxxxx@xxxx.xxx WCF, Chargebacks, Rates, & Administration Status Billing Chief, Budget and Accounting Division Xxxx Xxxxx 000-000-0000 xxxx.x.xxxxx@xxxx.xxx Performance Reporting and Strategic Integration and Communication Chief, Strategic Integration and Communication Xxxx Xxxxxx 000-000-0000 xxxx.xxxxxx@xxxx.xxx Financial Management Services Chief, Financial Management Services Division Xxxxx Xxxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxxx@xxxx.xxx Chargebacksxxxxx.x.xxxxxxxxx@xxxx.xxx Human Resources Services Director, RatesHuman Resources Xxx Xxxxxxxxx 000-000-0000 xxx.x.xxxxxxxxx@xxxx.xxx Enterprise Services (ESD and CCC) Chief, & Status Billing Lead, Operations & Budget Management Enterprise Services Division Xxx Xxxxx 000-000-0000 xxxxxx.x.xxxxx@xxxx.xxx Performance Reporting Associate DirectorProcurement Services Chief, Service Delivery Xxxx Xxxxxxxx Procurement Services Division Xxxxxxx Xxxxxx 000-000-0000 xxxx.x.xxxxxxxx@xxxx.xxx Customer Satisfaction & Communication Customer Contact Center Leadxxxxxxx.x.xxxxxx@xxxx.xxx Agency Business Support Services (Includes IT Business Services) Chief, Customer Satisfaction & Communication Xxx Xxxxxxx Budget and Accounting Division Xxxx Xxxxx 000-000-0000 x.xxxxxx.xxxxxxx@xxxx.xxx Financial Management Chief, Financial Management Services Division Xxxxxxx Xxxxxxxx xxxx.x.xxxxx@xxxx.xxx NCCIPS NCCIPS Program Director Xxx Xxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx Human Resources xxxxxx.x.xxxxxx@xxxx.xxx Intelligent Automation Services (Robotics) Chief, Human Resources Enterprise Services Division Xxx Xxxxx Xxxxxxx 000-000-0000 xxxxx.x.xxxxxxx@xxxx.xxx Information Technology Chief, Information Technology Services Xxxxx X’Xxxx 000xxxxxx.x.xxxxx@xxxx.xxx NSAGR-1058-000-0000 xxxxx.x.xxxxx@xxxx.xxx Procurement Chief, Procurement Xxxx Xxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx 00011 Page 38 of 41 RELEASED - Printed documents may be obsolete; validate prior to use. APPENDIX C: ACRONYMS ACRONYMS Acronym Description ACC AA Associate Administrator ABS Agency Consolidated Contracts ACES Agency Consolidated End-Users Services AM&O Agency Management & Operations AWCCS Business Support AP Accounts Payable AR Accounts Receivable AWASS Agency-Wide Contract Closeout Acquisition Support Services B&A Business and Administration BCP Business Continuity Plan BOD Board of Directors C&A Certification and Accreditation CAAS Contract Audit and Administration Services CCI Consolidated Contracting Initiative CCC Customer Contact Center CDP Candidate Development Program CIO Chief Information Officer CFO Chief Financial Officer CMM Contract Management Module CMO Center Management and Operations COS Change of Station CS&C Customer Satisfaction and Communication COTR Contracting Officer’s Technical Representative DAR Data at Rest DCAA Defense Contract Audit Agency DCMA Defense Contract Management Agency EAST CTO Center Training Officer EAST2 Enterprise Applications Service Technologies Technology 2 ECQ Executive Core Qualification ELMT EIS Enterprise License Management Team Infrastructure Solutions eOPF Electronic Official Personnel Folder EPTS Ethics Program Tracking System ES Enterprise Services ESD Enterprise Service Desk ESRS Enterprise Service Request System FAC-COTR Federal Acquisition Certification for Contracting Officer’s Technical Representative ETDY Extended Temporary Duty XXXXX ETDY Tax Reimbursement Allowance FBWT Fund Balance with Treasury FDCC Federal Desktop Core Configuration FI Financial Invoices FM Financial Management FTE Full Time Equivalent FWCP Federal Workers’ Compensation Program FY Fiscal Year GAO Government Accountability Office Acronym Description GARL Group Action Request List GPO Government Printing Office GS General Schedule GSFC Xxxxxxx Space Flight Center HQ Headquarters HR Human Resources IG Inspector General IAS Intelligent Automation Services IPAC Intra-governmental Payment and Collection IT Information Technology ITAM Information Technology Asset Managers JCP Joint Congressional Printing LAN Local Area Network MPRP Metric Performance Retainage Pool ITRA Income Tax Reimbursement Allowance MAP Mission Support Future Architecture Program MSD Mission Support Directorate NASA National Aeronautics and Space Administration NCAD NCCIPS National Center for Critical Information Processing Storage NEST NASA Consolidated Active Directory NEACC NASA Enterprise Applications Competency Center NEDC NASA Enterprise Data Center End User Services and Technologies NSAGR-1058-00011 RELEASED - Printed documents may be obsolete; validate prior to use. Acronym Description NICS NASA Integrated Communications Services NQIP NSSC Quality Incentive Program NPR NASA Procedural Requirements NSSC NASA Shared Services Center ODIN Outsourcing Desktop Initiative for NASA OHCM OCFO Office of the Chief Financial Officer OCHCO Office of the Chief Human Capital Management Officer OCIO Office of the Chief Information Officer OGE Office of Government Ethics OIG Office of Inspector General OMB OPM Office of Personnel Management and Budget ONR OPS Office of Naval Research OPF Official Personnel Folder PA&E Program Analysis and Evaluation Protective Services PAP Personnel Action Processing PDA Personal Digital Assistant PMII Project Management Information Improvement POC Point of Contact PPBE Planning, Programming, Budgeting, and Execution PR Procurement PRP Performance Retainage Pool QIG Quality Incentive Goal Acronym Description XXXX Relocation Income Tax Allowance SAP Systems, Applications, and Products in Data Processing SAT Simplified Acquisition Threshold SBIR Small Business Innovative Research SES Senior Executive Service SF Standard Form SIC Strategic Integration and Communication SLA Service Level Agreement SLI Service Level Indicator SMD Science Mission Directorate SOD Support Operations Directorate SPOC Single Point of Contact STTR Small Business Technology Transfer SVTM Secure Virtual Team Meeting TDY Temporary Duty VTM Virtual Team Meeting WCF Working Capital Fund WEST Web Enterprise Service TechnologiesWYE Work Year Equivalent NSAGR-1058-00011 RELEASED - Printed documents may be obsolete; validate prior to use. APPENDIX D: SIGNATORIES This SLA applies to the provision of specific services from the NSSC to the NSSC customers as identified in Section 1.0 in the areas of FM, HR, PR, ES, and ABS. Selected HR services for the OIG are included; however, detailed and specific information regarding HR Services for the OIG is contained in the “Human Capital Management Roles and Responsibility Agreement” between the NSSC and the NASA OIG. This agreement is entered into by:
Appears in 1 contract
Samples: Service Level Agreement
Monitoring of Dispute Reporting. At the subsequent quarterly meeting, the NSSC BOD AA MSD will: • Receive a report from the NSSC Executive Director summarizing formal disputes raised, unresolved, and resolved since its previous meeting from the NSSC Executive Directormeeting; and • Agree upon actions to resolve disputes escalated by the customers. APPENDIX A: DETAILED FY22 ANTICIPATED VOLUMES BY CUSTOMER Please note: Services in this section are now MAP aligned. Instead of being displayed according to the organizational structure of the NSSC (as they are in the rest of this document), the charts below are organized to clearly indicate the actual funding source for each service. NSSC POCs for NSSC services are listed in Appendix B. Office of the Chief Financial Management Services Service Officer (OCFO) Serv ice Unit Total To tal Anticipa xxx Xxxxx l Volume Anticipated Annual B y Cus to mer Volume By Customer OCF O ARC DFRC AFRC GRC GSFC HQ HQ Age ncy HQ OIG JSC KSC LaRC MSFC SSC ARMD H E O- ES H E O- SO SMD OS T E M STMD Accounts Payable # of Invoices and IPAC Payments 89,812 5,600 3,544 9,600 19,200 10,000 0 11,350 6,977 13,500 8,300 1,741 I n v oic es, C as h Gr a nt, & I PA C Pa y me nts 89,560 89,560 6,659 3,424 8,128 18,300 11,443 - - 8,045 8,130 12,150 10,536 2,745 Accounts Receivable # of BillingsBillin gs, write offs and Collectionsw rite o ffs an d C ollecti ons: Direct Di rect and Reimbursable 35,717 5,700 704 2,360 6,280 6,280 0 3,720 1,716 2,400 2,050 4,507 Payroll/Time & Attendance Processing # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 39,110 39,110 5,159 1,097 2,304 6,712 5,317 - - 4,911 3,777 3,183 3,500 3,150 Fund Balance with Treasury # of T ra vel Pay me nts, A P, an d A R C ollectio ns 148,915 14 8,9 15 11,619 5,080 12,146 29,335 21,449 - - 16,733 12,734 18,380 16,766 4,673 Domestic Travel PaymentsServices # of D om estic Tra xxx Xx uc hers a nd A dva nces 37,134 37,134 2,393 1,050 2,940 6,410 6,548 - - 5,734 2,898 4,466 4,315 380 C O S, APFor ei g n & E T D Y Tr a vel Services # of C O S, and AR Collections 179,333 13,755 5,962 16,830 33,304 23,140 0 26,020 13,656 23,080 18,500 5,086 Conference Reporting Fo rei g n, & E T D Y Pa y me nts (including reversals) 3,699 3,699 205 98 162 883 1,051 - - 730 147 234 189 - ET D Y T ra ve l A ut h ori zati o n & Voucher Preparation # of Forei g n & D omestic ET D Y Tra vel A uth oriz atio ns an d Vo uc hers Pre pa red 2,445 2,445 266 89 126 95 422 - - 564 409 83 379 13 Pa yr oll/Ti me & A tten da nce Processi ng # of FTE 17,592 1,174 532 1,464 3,292 1,437 16,468 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 G rants A wa rds a nd A dmi nistrati on # of O pe n G ra nts & C oo pe rative A gre eme nts 73,086 23,047 3,715 428 1,394 12,254 122 - - 2,166 401 1,435 1,064 68 60 26 24 43,000 2,729 4,20 0 3,245 2,083 1,788 2,335 243 Fi n a ncia l Dis cl osu re Pr oc xxxx x x # of X X X - 4 5 0, O G E - 4 5 0 A, & O G E - 278 Forms Filed 11,229 11,229 765 370 1,031 2,200 1,170 - - 1,786 1,075 1,270 1,351 211 Office of the Chief Human Capital Officer (OCHCO) Service Unit Total Anticipa xxx A nnual Volum e By C ustom er Volume ARC AFRC GR C GSFC HQ HQ Age ncy HQ OIG JSC KSC La RC MSFC SSC Support to Personnel Pro grams # of FTE 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 Employee Develop ment and Training # of FTE 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 Employee Benefits # of FTE 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 HR & Training Info rmation Systems # of FTE 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 Personnel Action Processin g # of PAP Transactions 25,938 1,793 933 2,174 4,395 1,793 - - 4,973 3,369 2,822 3,277 409 Senior Ex ecutive Services # of FTE 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 e-OPF Record Keepin g # of FTE 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 Off-site Training #of Individual Trainin gRegistrationsResulting in a Purch ase & Cent er Can cellations 5,527 700 240 415 857 651 - 260 631 416 900 307 150 On-site Trainin g # of On -Site Training Pu rchas es 444 14 13 25 87 43 - - 52 67 38 98 7 Classification # of FTE 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 Presidential Rank Awards # of FTE 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 Training Purchases $ $1 of Training Cost 12,031,217 950,000 600,000 900,000 2,040,000 1,000,000 135,400 275,000 1,200,000 1,265,817 1,720,000 1,750,000 195,000 Service Unit Total Anticipated Annual Volume By Customer Volume ARC DFRC AFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC Domestic Travel Services # of Domestic Travel Payments and Advances 67,772 5,500 2,000 6,200 10,100 9,280 0 11,500 5,392 8,000 8,800 1,000 COS, Foreign & ETDY Travel Services # of COS, Foreign, & Extended TDY Payments (including reversals) 6,017 355 114 210 1,164 1,290 0 1,440 428 480 450 86 Relocation Assistance # of COS Moves 303 18 13 16 35, 40 0 80 30 33 30 8 Human Resources Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ Agency HQ OIG HQ OCIO JSC KSC LaRC MSFC SSC Support to Personnel Programs # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 16 , 46 8 1, 1 35 49 4 1, 4 99 2, 8 58 1, 3 58 - - 2, 9 14 1, 9 00 1, 7 64 2, 2 64 28 2 Employee Development and Training # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 16 , 46 8 1, 1 35 49 4 1, 4 99 2, 8 58 1, 3 58 - - 2, 9 14 1, 9 00 1, 7 64 2, 2 64 28 2 Employee Benefits # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Human Resource 16 , 46 8 1, 1 35 49 4 1, 4 99 2, 8 58 1, 3 58 - - 2, 9 14 1, 9 00 1, 7 64 2, 2 64 28 2 HR & Training Information Systems # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 16 , 46 8 1, 1 35 49 4 1, 4 99 2, 8 58 1, 3 58 - - 2, 9 14 1, 9 00 1, 7 64 2, 2 64 28 2 Senior Executive Services 25 , 93 8 1, 7 93 93 3 2, 1 74 4, 3 95 1, 7 93 - - 4, 9 73 3, 3 69 2, 8 22 3, 2 77 40 9 Personnel Action Processing # of PAP Transactions 16 , 46 8 1, 1 35 49 4 1, 4 99 2, 8 58 1, 3 58 - - 2, 9 14 1, 9 00 1, 7 64 2, 2 64 28 2 e-OPF Record Keeping # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Personnel Action Processing # of PAP Transactions 31,056 2,500 1,100 3,214 3,942 2,600 0 0 4,800 5,000 3,400 4,000 500 Online Course Management # of Hours 5,674 0 1,001 874 171 603 0 940 16 , 46 8 1, 1 35 49 4 1, 4 99 817 0 1,025 144 Procurement Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC PR Processing & Other Admin. Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Agency Contracting Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Grants2, Cooperative Agreements & SBIR/STTR Awards # of Grants8 58 1, Cooperative Agreements3 58 - - 2, & SBIR/STTR Awards 2,531 183 20 153 718 1,102 0 136 44 98 59 18 Grants9 14 1, Cooperative Agreements & SBIR/STTR Admin. # of Grants Supplements9 00 1, Cooperative Agreements7 64 2, & SBIR/STTR Funding Modifications Issued 3,622 243 22 234 1,186 1,558 0 146 18 165 26 24 2 64 28 2 Off-site Training # of Individual Training Registrations Resulting o f In d iv i d u al T rain i ng R eg is t rat io n s R es u l ti n g in a Purchase & Center Cancellations 9,504 727 300 975 1,101 760 250 1,851 1,325 1,430 600 185 5, 5 27 70 0 24 0 41 5 85 7 65 1 - 26 0 63 1 41 6 90 0 30 7 15 0 On-site Training # of On-Site Training Purchases 594 15 10 44 4 14 13 25 87 43 56 12 0 175 110 - - 52 67 38 125 10 Training Purchases $ $98 7 Classification # of FTE 16 , 46 8 1, 1 35 49 4 1, 4 99 2, 8 58 1, 3 58 - - 2, 9 14 1, 9 00 1, 7 64 2, 2 64 28 2 Presidential Rank Awards 16 , 46 8 1, 1 35 49 4 1, 4 99 2, 8 58 1, 3 58 - - 2, 9 14 1, 9 00 1, 7 64 2, 2 64 28 2 Office of Training Cost 16,372,085 945,000 650,000 1,516,852 1,698,428 1,100,000 275,000 3,744,400 2,666,000 1,189,950 2,300,000 286,455 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT Information Technology Services Procurement (OP) Service Unit Total Volume Anticipated Annual Volume By Customer Volume OP ARC DFRC AFRC GRC GSFC HQ HQ OCIO Agency H Q N M O JSC KSC LaRC MSFC SSC ARMD ESMD HE O-ES HE O-SO SMD SOMD EDUC OS T E M S T M D PR Processing & Other Admin. Services # of FTE 16,46 8 1 6,4 6 8 1,1 35 494 1,4 99 2,8 58 1,3 58 - - 2,9 14 1,9 00 1,7 64 2,2 64 282 - - - - - - Agency Seat Mgt Contracting Services # of FTE & WYE as validated against N2 42,345 1,056 475 1,373 2,579 1,977 0 2,638 2,584 1,864 2,517 482 2,109 8,348 5,240 8,976 127 Enterprise License Mgt 37,11 7 1 5,1 6 5 1,1 46 350 1,3 00 2,8 61 1,9 23 - - 1,8 37 1,1 77 1,6 46 2,3 93 532 2,1 76 7,4 17 7,3 34 4,0 31 38 957 SBIR/STT R Awards and Administration # of Licenses 177,450 6,219 2,915 7,734 11,790 4,704 27,286 20,025 11,431 12,007 15,689 1,229 4,217 23,519 10,480 17,952 253 Open SBIR/STTR 12,49 8 1 2,4 9 8 1,6 50 350 2,3 57 1,8 60 - - 1,4 58 1,0 14 280 1,9 15 1,3 12 302 - - - - - - S im p lif ied A cq u is itio n T h re sh o ld (SAT) # of SAT Acquisition Requests 3,4 87 3 ,4 8 7 247 201 398 922 143 - - 362 408 494 264 48 - - - - - - Purchase Card # of FTE 16,46 8 1 6,4 6 8 1,1 35 494 1,4 99 2,8 58 1,3 58 - - 2,9 14 1,9 00 1,7 64 2,2 64 282 - - - - - - Office of the Chief Information Officer (OCIO) Service Unit Tot al V olu me Anticipated Annual Volume By Customer OCIO ARC AFRC GRC GSFC HQ HQ A gen cy HQ OIG JSC KSC LaRC MSFC SSC ARMD H EO- ES H EO- SO SMD OSTEM STMD ESD # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 ESRS W YE 37,117 15,165 1,146 350 1,300 2,861 1,923 - - 1,837 1,177 1,646 2,393 532 2,176 7,417 7,334 4,031 38 957 IT Business Serv ices # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 Page 37 W YE 37,117 15,165 1,146 350 1,300 2,861 1,923 - - 1,837 1,177 1,646 2,393 532 2,176 7,417 7,334 4,031 38 957 Office of 41 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT Protective Services (OPS) Serv ice Un it Tota l Anticip ated Annu x x Xx lu me By Cus to mer Xx xx me ARC AF RC G R C G SF C HQ HQ Ag en cy HQ O I G JS C K S C L a R C M S F C SS C E xx xxx ee Reinv es tigations # o f FT E 16,468 1,135 494 1,499 2,858 1,358 - - 2,914 1,900 1,764 2,264 282 APPENDIX B: NSSC POINTS OF CONTACT Service Contact Name Phone E-mail Overall SLA Issues Deputy Director, Business & Administration SOD (Detailed) Xxxxx Xxxxxxxxx Xxxxx 228.813.6814 xxxxxxxx.x.xxxxx@xxxx.xxx Service Delivery and Performance Management Director, Service Delivery Directorate Xxx Xxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxxx@xxxx.xxx xxxxxxx.x.xxxxxx@xxxx.xxx WCF, Chargebacks, Rates, & Status Billing LeadChief, Operations & Budget Management Xxx and Accounting Division Xxxx Xxxxx 000-000-0000 xxxxxx.x.xxxxx@xxxx.xxx xxxx.x.xxxxx@xxxx.xxx Performance Reporting Associate Directorand Strategic Integration and Communications Chief, Service Delivery Strategic Integration and Communications Xxxx Xxxxxxxx Xxxxxx 000-000-0000 xxxx.x.xxxxxxxx@xxxx.xxx Customer Satisfaction & Communication Customer Contact Center Lead, Customer Satisfaction & Communication Xxx Xxxxxxx 000-000-0000 x.xxxxxx.xxxxxxx@xxxx.xxx xxxx.xxxxxx@xxxx.xxx Financial Management Services Chief, Financial Management Services Division Xxxxxxx Xxxxxxxx (Acting) Xxxxxx Xxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx xxxxxx.x.xxxxxx@xxxx.xxx Human Resources ChiefServices Director, Human Resources Division Xxxxx Xxxxxxx Xxx Xxxxxxxxx 000-000-0000 xxxxx.x.xxxxxxx@xxxx.xxx Information Technology xxx.x.xxxxxxxxx@xxxx.xxx Enterprise Services (ESD and CCC) Chief, Information Technology Enterprise Services Xxxxx X’Xxxx Division (Acting) Xxxx Xxxxxx 000-000-0000 xxxxx.x.xxxxx@xxxx.xxx xxxx.x.xxxxxx@xxxx.xxx Procurement Services Chief, Procurement Xxxx Xxxxxxxx Services Division Xxxxxxx Xxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx xxxxxxx.x.xxxxxx@xxxx.xxx Agency Business Support Services (Includes IT Business Services) Chief, Budget and Accounting Division Xxxx Xxxxx 000-000-0000 xxxx.x.xxxxx@xxxx.xxx XXXX QSP and Intelligent Automation Services (Robotics) Chief, Enterprise Services Division (Acting) Xxxx Xxxxxx 228.813.6830 xxxx.x.xxxxxx@xxxx.xxx APPENDIX C: ACRONYMS Acronym Description ACC AA Associate Administrator ABS Agency Consolidated Contracts ACES Agency Consolidated End-Users Services AM&O Agency Management & Operations AWCCS Business Support AEGIS Advanced Enterprise Global Information Technology Solutions AP Accounts Payable AR Accounts Receivable AWASS Agency-Wide Contract Closeout Acquisition Support Services B&A Business and Administration BCP Business Continuity Plan BOD Board of Directors C&A Certification and Accreditation CAAS Contract Audit and Administration Services CCI Consolidated Contracting Initiative CCC Customer Contact Center CDP Candidate Development Program CIO Chief Information Officer CFO Chief Financial Officer CMM Contract Management Module CMO Center Management and Operations COS Change of Station CS&C Customer Satisfaction and Communication COTR Contracting Officer’s Technical Representative DAR Data at Rest DCAA Defense Contract Audit Agency DCMA Defense Contract Management Agency EAST EAST2 Enterprise Applications Service Technologies Technology 2 ECQ Executive Core Qualification ELMT EIS Enterprise License Management Team Infrastructure Solutions eOPF Electronic Official Personnel Folder EPTS Ethics Program Tracking System ES Enterprise Services ESD Enterprise Service Desk ESRS Enterprise Service Request System FAC-COTR Federal Acquisition Certification for Contracting Officer’s Technical Representative ETDY Extended Temporary Duty XXXXX ETDY Tax Reimbursement Allowance FBWT Fund Balance with Treasury FDCC Federal Desktop Core Configuration FI Financial Invoices FM Financial Management FTE Full Time Equivalent FWCP Federal Workers’ Compensation Program FY Fiscal Year GAO Government Accountability Office Acronym Description GARL Group Action Request List GPO Government Printing Office GS General Schedule GSFC Xxxxxxx Space Flight Center HQ Headquarters HR Human Resources IG Inspector General IAS Intelligent Automation Services IPAC Intra-governmental Payment and Collection IT Information Technology ITAM Information Technology Asset Managers JCP Joint Congressional Printing LAN Local Area Network MPRP Metric Performance Retainage Pool ITRA Income Tax Reimbursement Allowance MAP Mission Support Future Architecture Program MSD Mission Support Directorate NASA National Aeronautics and Space Administration NCAD NASA Consolidated Active Directory NEACC XXXX NASA Enterprise Applications Competency Center NEDC Automation Service NEST NASA Enterprise Data Center End User Services and Technologies NICS NASA Integrated Communications Services NQIP NSSC Quality Incentive Program Acronym Description NPR NASA Procedural Requirements NSSC NASA Shared Services Center ODIN Outsourcing Desktop Initiative for NASA OHCM OCFO Office of the Chief Financial Officer OCHCO Office of the Chief Human Capital Management Officer OCIO Office of the Chief Information Officer OGE Office of Government Ethics OIG Office of Inspector General OMB OPM Office of Personnel Management and Budget ONR OPS Office of Naval Research OPF Official Personnel Folder PA&E Program Analysis and Evaluation Protective Services PAP Personnel Action Processing PDA Personal Digital Assistant PMII Project Management Information Improvement PD Position Description POC Point of Contact PPBE Planning, Programming, Budgeting, and Execution PR Procurement PRP Performance Retainage Pool PRA Presidential Rank Award QIG Quality Incentive Goal Acronym Description QSP Qualified Service Provider RPA Robotic Process Automation XXXX Relocation Income Tax Allowance SAP Systems, Applications, and Products in Data Processing SAT Simplified Acquisition Threshold SBIR Small Business Innovative Research SES Senior Executive Service SF Standard Form SIC Strategic Integration and Communications SLA Service Level Agreement SLI Service Level Indicator SMD Science Mission Directorate SOD Support Operations Directorate SPOC Single Point of Contact STTR Small Business Technology Transfer SVTM Secure Virtual Team Meeting TDY Temporary Duty VTM Virtual Team Meeting WCF Working Capital Fund WEST Web Enterprise Service TechnologiesWYE Work Year Equivalent APPENDIX D: SIGNATORIES This SLA applies to the provision of specific services from the NSSC to the NSSC customers as identified in Section 1.0 in the areas of FM, HR, PR, ES, and ABS. Selected HR services for the OIG are included; however, detailed and specific information regarding HR Services for the OIG is contained in the “Human Capital Management Roles and Responsibility Agreement” between the NSSC and the NASA OIG. This agreement is entered into by: Executive Director, NSSC Date Associate Administrator for STMD Date (or Designee) Associate Administrator for ARMD Date (or Designee) CFO (or Designee) Date Associate Administrator for STEM Date Engagement (or Designee) Associate Administrator for HEO Date CIO (or Designee) Date IG (or Designee) Date (or Designee) Assistant Administrator for OCHCO Date (or Designee) Associate Administrator for MSD Date (or Designee) Assistant Administrator for Procurement Date (or Designee) Associate Administrator for SMD Date (or Designee)
Appears in 1 contract
Samples: Service Level Agreement
Monitoring of Dispute Reporting. At the subsequent quarterly meeting, the NSSC BOD AA MSD will: • Receive a report from the NSSC Executive Director summarizing formal disputes raised, unresolved, and resolved since its previous meeting from the NSSC Executive Directormeeting; and • Agree upon actions to resolve disputes escalated by the customers. APPENDIX A: DETAILED FY23 ANTICIPATED VOLUMES BY CUSTOMER Please note: Services in this section are now MAP aligned. Instead of being displayed according to the organizational structure of the NSSC (as they are in the rest of this document), the charts below are organized to clearly indicate the actual funding source for each service. NSSC POCs for NSSC services are listed in Appendix B Office of the Chief Financial Management Services Service Unit Officer (OCFO) Total Volume Anticipated Annual Volume By Customer Unit Volume OCFO ARC DFRC AFRC GRC GSFC HQ HQ Agency HQ OIG HQ NMO JSC KSC LaRC MSFC SSC Accounts Payable ARMD HEO-ES HEO-SO SMD OSTEM STMD # of Invoices and Invoices, Cash Grant, & IPAC Payments 89,812 5,600 3,544 9,600 19,200 10,000 0 11,350 6,977 13,500 8,300 1,741 Accounts Receivable Payments,Advances & Liquidations 89,766 89,766 6,659 3,424 8,128 18,300 11,243 - - 200 8,332 8,130 12,150 10,700 2,500 # of Billings, write offs and Collections: Direct and Directand Reimbursable 35,717 5,700 704 2,360 6,280 6,280 0 3,720 1,716 2,400 2,050 4,507 Payroll/Time & Attendance Processing # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Fund Balance with Treasury 38,714 38,714 5,159 1,194 2,304 6,712 1,500 - - 3,817 4,484 3,777 3,183 3,434 3,150 # of Travel Payments, AP, and AR Collections 179,333 13,755 5,962 16,830 33,304 23,140 0 26,020 13,656 23,080 18,500 5,086 Conference Reporting # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC Domestic Travel Services 120,943 120,943 9,519 4,446 9,535 24,306 13,653 - - 1,857 13,806 10,936 14,609 14,192 4,084 # of Domestic Travel Payments Vouchers and Advances 67,772 5,500 2,000 6,200 10,100 9,280 0 11,500 5,392 8,000 8,800 1,000 COS, Foreign & ETDY Travel Services 11,683 11,683 433 404 460 2,144 1,456 - - 2,904 1,205 878 1,764 35 # of COS, Foreign, & Extended TDY Payments (including reversalsETDY Payments(including reissued payments) 6,017 355 114 210 1,164 1,290 0 1,440 428 480 450 86 Relocation Assistance 1,026 1,026 65 99 31 120 204 - - 346 42 51 68 - # of Foreign & Domestic ETDY Travel Authorizations and Vouchers Prepared 673 673 68 6 20 14 49 - - 286 102 24 104 - # of COS Moves 303 18 13 16 35Authorizations & Amendments 86 86 1 5 6 22 19 - - 11 11 1 10 - # of FTE 17,684 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 # of Open Grants & Cooperative Agreements 76,931 23,771 3,715 1,284 1,394 12,254 122 - - 2,034 401 1,435 1,064 68 60 26 24 47,000 1,850 4,200 # of OGE-450, 40 0 80 OGE-450A, & OGE-278Forms Filed 11,420 11,420 765 370 1,031 2,200 1,140 - - 30 33 30 8 1,977 1,075 1,270 1,351 211 Office of the Chief Human Resources Services Service Unit Capital Officer (OCHCO) Total Volume Anticipated Annual Volume By Customer Service Unit Volume ARC DFRC AFRC GRC GSFC HQ HQ Agency HQ OIG HQ OCIO JSC KSC LaRC MSFC SSC Support to Personnel Programs # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 Employee Development and Training # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 Employee Benefits # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Human Resource 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 HR & Training Information Systems # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 Personnel Action Processing # of PAP Transactions 25,925 1,820 675 2,425 4,610 2,325 - - 4,100 3,000 2,450 4,100 420 Senior Executive Services # of FTE 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 e-OPF Record Keeping # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 0 3,245 2,083 1,788 2,335 243 Personnel Action Processing # of PAP Transactions 31,056 2,500 1,100 3,214 3,942 2,600 0 0 4,800 5,000 3,400 4,000 500 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 Online Course Management # of Hours 5,674 0 1,001 874 171 603 0 940 99 817 0 1,025 144 Procurement Services Service Unit Total Volume Anticipated Annual Volume By Customer ARC DFRC GRC GSFC HQ HQ OIG JSC KSC LaRC MSFC SSC PR Processing & Other Admin. Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Agency Contracting Services # of FTE 17,592 1,174 532 1,464 3,292 1,437 0 3,245 2,083 1,788 2,335 243 Grants, Cooperative Agreements & SBIR/STTR Awards # of Grants, Cooperative Agreements, & SBIR/STTR Awards 2,531 183 20 153 718 1,102 0 136 44 98 59 18 Grants, Cooperative Agreements & SBIR/STTR Admin. # of Grants Supplements, Cooperative Agreements, & SBIR/STTR Funding Modifications Issued 3,622 243 22 234 1,186 1,558 0 146 18 165 26 24 1,615 100 40 250 125 - 700 - 50 100 50 150 50 Off-site Training # of Individual Training Registrations Resulting in a Purchase & Center Cancellations 9,504 727 300 975 1,101 760 250 1,851 1,325 1,430 600 185 5,789 700 240 415 857 1,000 - 260 631 416 900 220 150 On-site Training # of On-Site Training Purchases 594 444 15 10 43 56 12 0 175 110 38 125 10 13 26 92 45 - 1 55 70 40 80 7 Classification # of FTE 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 Presidential Rank Awards # of FTE 17,684 1,206 525 1,542 3,219 1,422 - - 3,100 2,108 1,757 2,527 278 Training Purchases $ $1 of Training Cost 16,372,085 945,000 650,000 1,516,852 1,698,428 10,861,217 950,000 500,000 900,000 2,040,000 1,000,000 135,400 325,000 1,200,000 1,265,817 1,250,000 1,100,000 275,000 3,744,400 2,666,000 1,189,950 2,300,000 286,455 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT Information Technology Services Service Unit 195,000 Office of Procurement (OP) Total Volume Anticipated Annual Volume By Customer Service PR Processing & Other Admin. Services Unit # of FTE Volume 17,684 OP 17,684 ARC DFRC 1,206 AFRC 525 GRC 1,542 GSFC 3,219 HQ 1,422 HQ Agency - HQ NMO - JSC 3,100 KSC 2,108 LaRC 1,757 MSFC 2,527 SSC 278 ARMD - HEO-ES - HEO-SO - SMD - OSTEM - STMD - Agency Contracting Services SBIR/STTR Awards and Administration Simplified Acquisition Threshold (SAT) Purchase Card # of FTE & WYE # of Open SBIR/STTR # of SAT Acquisition Requests # of FTE 41,250 12,137 3,487 17,684 15,207 12,137 3,487 17,684 1,105 1,536 247 1,206 323 333 201 525 1,231 2,196 398 1,542 2,719 1,690 922 3,219 1,915 - 143 1,422 - - - 1,454 - - - - 1,913 1,149 362 3,100 1,410 331 408 2,108 1,563 1,899 494 1,757 2,303 1,255 264 2,527 725 294 48 278 2,321 - - - 10,279 - - - 7,081 - - - 4,923 - - - 106 - - - 1,334 - - - Office of the Chief Information Officer (OCIO) Anticipated Annual Volume By Customer Service Unit Total Volume OCIO ARC AFRC GRC GSFC HQ HQ OCIO Agency HQOIG JSC KSC LaRC MSFC SSC ARMD ESMD HEO-ES HEO-SO SMD SOMD EDUC Agency Seat Mgt # of FTE & WYE as validated against N2 42,345 1,056 475 1,373 2,579 1,977 0 2,638 2,584 1,864 2,517 482 2,109 8,348 5,240 8,976 127 Enterprise License Mgt # of Licenses 177,450 6,219 2,915 7,734 11,790 4,704 27,286 20,025 11,431 12,007 15,689 1,229 4,217 23,519 10,480 17,952 253 OSTEM STMD ESD # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 ESRS 41,250 15,207 1,105 323 1,231 2,719 1,915 - - 1,913 1,410 1,563 2,303 725 2,321 10,279 7,081 4,923 106 1,334 IT Business Services # of FTE & WYE as validated against N2 4588 116 54 207 286 330 0 222 368 156 224 75 240 859 570 866 15 Page 37 41,250 15,207 1,105 323 1,231 2,719 1,915 - - 1,913 1,410 1,563 2,303 725 2,321 10,279 7,081 4,923 106 1,334 Office of 41 NASA SHARED SERVICES CENTER FY11 SERVICE LEVEL AGREEMENT Protective Services (OPS) 278 2,527 1,757 2,108 3,100 - - 1,422 3,219 1,542 525 1,206 17,684 # of FTE Employee Reinvestigations SSC MSFC LaRC KSC JSC HQ OIG HQ Agency HQ GSFC GRC AFRC ARC Volume Unit Service Anticipated Annual Volume By Customer Total APPENDIX B: NSSC POINTS OF CONTACT Service Contact Name Phone E-mail Overall SLA Issues Director, Business & Administration Support Operations Directorate Xxxxx Xxxxxxxxx Xxxxx 228.813.6814 xxxxxxxx.x.xxxxx@xxxx.xxx Service Delivery and Performance Management Director, Service Delivery Directorate Xxx Xxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxxx@xxxx.xxx xxxxxxx.x.xxxxxx@xxxx.xxx WCF, Chargebacks, Rates, & Status Billing LeadChief, Operations & Budget and Accounting Division Xxxx Xxxxx 000-000-0000 xxxx.x.xxxxx@xxxx.xxx Performance Reporting and Strategic Integration and Communications Chief, Strategic Integration and Communications Xxxx Xxxxxx 000-000-0000 xxxx.xxxxxx@xxxx.xxx Financial Management Services Chief, Financial Management Services Division Xxxxxx Xxxxxx 000-000-0000 xxxxxx.x.xxxxxx@xxxx.xxx Human Resources Services Director, Human Resources Xxx Xxxxxxxxx 000-000-0000 xxx.x.xxxxxxxxx@xxxx.xxx Enterprise Services (ESD and CCC) Chief, Enterprise Services Division Xxxx Xxxxxx 000-000-0000 xxxx.x.xxxxxx@xxxx.xxx Procurement Services Chief, Procurement Services Division Xxx Xxxxx 000-000-0000 xxxxxx.x.xxxxx@xxxx.xxx Performance Reporting Associate Directorxxx.x.xxxxx@xxxx.xxx Agency Business Support Services (Includes IT Business Services) Chief, Service Delivery Budget and Accounting Division Xxxx Xxxxxxxx Xxxxx 000-000-0000 xxxx.x.xxxxxxxx@xxxx.xxx Customer Satisfaction & Communication Customer Contact Center Lead, Customer Satisfaction & Communication Xxx Xxxxxxx 000-000-0000 x.xxxxxx.xxxxxxx@xxxx.xxx Financial Management xxxx.x.xxxxx@xxxx.xxx XXXX QSP and Intelligent Automation Services (Robotics) Chief, Financial Management Enterprise Services Division Xxxxxxx Xxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx Human Resources Chief, Human Resources Division Xxxxx Xxxxxxx 000-000-0000 xxxxx.x.xxxxxxx@xxxx.xxx Information Technology Chief, Information Technology Services Xxxxx X’Xxxx 000-000-0000 xxxxx.x.xxxxx@xxxx.xxx Procurement Chief, Procurement Xxxx Xxxxxxxx 000-000-0000 xxxxxxx.x.xxxxxxxx@xxxx.xxx Xxxxxx 228.813.6830 xxxx.x.xxxxxx@xxxx.xxx APPENDIX C: ACRONYMS Acronym Description ACC AA Associate Administrator ABS Agency Consolidated Contracts ACES Agency Consolidated End-Users Services AM&O Agency Management & Operations AWCCS Business Support AEGIS Advanced Enterprise Global Information Technology Solutions AP Accounts Payable AR Accounts Receivable AWASS Agency-Wide Contract Closeout Acquisition Support Services B&A Business and Administration BCP Business Continuity Plan BOD Board of Directors C&A Certification and Accreditation CAAS Contract Audit and Administration Services CCI Consolidated Contracting Initiative CCC Customer Contact Center CDP Candidate Development Program CIO Chief Information Officer CFO Chief Financial Officer CMM Contract Management Module CMO Center Management and Operations COS Change of Station CS&C Customer Satisfaction and Communication COTR Contracting Officer’s Technical Representative DAR Data at Rest DCAA Defense Contract Audit Agency DCMA Defense Contract Management Agency EAST EAST2 Enterprise Applications Service Technologies Technology 2 ECQ Executive Core Qualification ELMT EIS Enterprise License Management Team Infrastructure Solutions eOPF Electronic Official Personnel Folder EPTS Ethics Program Tracking System ES Enterprise Services ESD Enterprise Service Desk ESRS Enterprise Service Request System FAC-COTR Federal Acquisition Certification for Contracting Officer’s Technical Representative ETDY Extended Temporary Duty XXXXX ETDY Tax Reimbursement Allowance FBWT Fund Balance with Treasury FDCC Federal Desktop Core Configuration FI Financial Invoices FM Financial Management FTE Full Time Equivalent FWCP Federal Workers’ Compensation Program FY Fiscal Year GAO Government Accountability Office Acronym Description GARL Group Action Request List GPO Government Printing Office GS General Schedule GSFC Xxxxxxx Space Flight Center HQ Headquarters HR Human Resources IG Inspector General IAS Intelligent Automation Services IPAC Intra-governmental Payment and Collection IT Information Technology ITAM Information Technology Asset Managers JCP Joint Congressional Printing LAN Local Area Network MPRP Metric Performance Retainage Pool ITRA Income Tax Reimbursement Allowance MAP Mission Support Future Architecture Program MSD Mission Support Directorate NASA National Aeronautics and Space Administration NCAD NASA Consolidated Active Directory NEACC XXXX NASA Enterprise Applications Competency Center NEDC Automation Service NEST NASA Enterprise Data Center End User Services and Technologies NICS NASA Integrated Communications Services NQIP NSSC Quality Incentive Program Acronym Description NPR NASA Procedural Requirements NSSC NASA Shared Services Center ODIN Outsourcing Desktop Initiative for NASA OHCM OCFO Office of the Chief Financial Officer OCHCO Office of the Chief Human Capital Management Officer OCIO Office of the Chief Information Officer OGE Office of Government Ethics OIG Office of Inspector General OMB OPM Office of Personnel Management and Budget ONR OPS Office of Naval Research OPF Official Personnel Folder PA&E Program Analysis and Evaluation PAP Protective Services PAR Personnel Action Processing PDA Personal Digital Assistant PMII Project Management Information Improvement Request PD Position Description POC Point of Contact PPBE Planning, Programming, Budgeting, and Execution PR Procurement PRP Performance Retainage Pool PRA Presidential Rank Award QIG Quality Incentive Goal Acronym Description QSP Qualified Service Provider RPA Robotic Process Automation XXXX Relocation Income Tax Allowance SAP Systems, Applications, and Products in Data Processing SAT Simplified Acquisition Threshold SBIR Small Business Innovative Research SES Senior Executive Service SF Standard Form SIC Strategic Integration and Communications SLA Service Level Agreement SLI Service Level Indicator SMD Science Mission Directorate SOD Support Operations Directorate SPOC Single Point of Contact STTR Small Business Technology Transfer SVTM Secure Virtual Team Meeting TDY Temporary Duty VTM Virtual Team Meeting WCF Working Capital Fund WEST Web Enterprise Service TechnologiesWYE Work Year Equivalent APPENDIX D: SIGNATORIES This SLA applies to the provision of specific services from the NSSC to the NSSC customers as identified in Section 1.0 in the areas of FM, HR, PR, ES, and ABS. Selected HR services for the OIG are included; however, detailed and specific information regarding HR Services for the OIG is contained in the “Human Capital Management Roles and Responsibility Agreement” between the NSSC and the NASA OIG. This agreement is entered into by: Executive Director, NSSC (Or Designee) Date Associate Administrator for STMD (or Designee) Date Associate Administrator for ARMD (or Designee) Date CFO (or Designee) Date Associate Administrator for Date STEM Engagement (or Designee) Associate Administrator for SOMD Date CIO (or Designee) Date IG (or Designee) Date (or Designee) Assistant Administrator for OCHCO Date (or Designee) Associate Administrator for MSD Date (or Designee) Assistant Administrator for Procurement Date (or Designee) Associate Administrator for SMD Date (or Designee) Assistant Administrator for OPS Date (or Designee) Associate Administrator for ESDMD Date (or Designee)
Appears in 1 contract
Samples: Service Level Agreement
