Continuous Service Improvement Initiatives Sample Clauses

Continuous Service Improvement Initiatives. The emphasis on rigorously establishing and then aligning towards customer expectations while meeting or exceeding requirements is particularly significant for shared services. The NSSC makes use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best, our employees, and also from the experiences and feedback of our NASA customers. We have an Innovation and Continuous Improvement program and our employees are always quick to make suggestions. Ideas are tracked and evaluated. The customer experience gives life to our metrics. It matters, and we are working hard to ensure the customer experience exceeds expectations. In FY21, NSSC fine-tuned our recently modernized survey program and web presence. We hope you are noticing the improvements. In FY22, the NSSC has taken on an a “pain point sprint project” initiative to take ownership of the Grants and Cooperative Agreements end-to-end processing in partnership with the Science Mission Directorate (SMD). Outcomes of this initiative include: (1) greater transparency for our stakeholders (in particular; SMD), (2) improved performance tracking, (3) improved data accuracy, and (4) overall management and
Sample 1
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Continuous Service Improvement Initiatives. ‌ The emphasis on rigorously establishing and then aligning towards customer expectations while meeting or exceeding requirements is particularly significant for shared services. The NSSC makes use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best our employees. We have implemented an Innovation and Continuous Improvement program and our employees have been quick to respond. Their ideas are tracked and evaluated using Lean 6 Sigma and other tools to determine the potential benefits to our customers, which is at the heart of everything the NSSC does. NSAGR-1058-00011 The customer experience gives life to our metrics. It matters, and we are working hard to ensure the customer experience exceeds expectations.
Sample 1
Continuous Service Improvement Initiatives. The emphasis on rigorously establishing standards and requirements and then aligning these standards and requirements with customer expectations while meeting or exceeding these requirements is particularly significant for shared services. The NSSC makes regular use of tools, such as Agile Scrum and Lean Six Sigma, to ensure our process and services are streamlined and efficient. Customer experience and the ability to adapt and change is paramount. To continue to improve in these areas we have created a culture of continuous improvement. Our culture is built upon the ideas of those who understand the business the best, our employees, and also from the experiences and feedback from our NASA customers. We have an Innovation and Continuous Improvement Program that is extensively utilized by our employees via ideas and suggestions. All ideas are tracked and evaluated and the customer experience gives life to our metrics. It matters, and we continuously work hard to ensure the customer experience always exceeds expectations. One example: in FY21, NSSC fine-tuned our recently modernized survey program and web presence. We hope you are noticing the improvements. In FY23, the NSSC has also initiated a “pain point sprint project” to enhance Personnel Action Request processing. Outcomes of this initiative include: (1) Decreased timelines associated with processing new hire actions which will decrease the time to hire; (2) Improved customer experience with real-time training for submitting each type of personnel action; and (3) Increased deliverable quality using automations and training.
Sample 1

Related to Continuous Service Improvement Initiatives

  • CONTINUOUS IMPROVEMENT 3.1 The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority the Services and the manner in which it is providing the Services with a view to reducing the Authority's costs (including the Framework Prices), the costs of Contracting Bodies and/or improving the quality and efficiency of the Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs.

  • Completion of Services (a) The Customer must: (i) notify Deswik in writing as soon as the Customer becomes aware of any defects in the Services; or (ii) provide Deswik with an email confirming successful completion of any Services Deswik advises the Customer have been completed. (b) If the Customer does not notify Deswik of any defects under clause 5.4(a)(i) or provide Deswik with an email confirming successful completion of the Services within 14 days of Deswik notifying the Customer that the relevant Services are complete, the Customer is deemed to have accepted the Services. (c) If the Customer notifies Deswik of any defects under clause 5.4(a)(i), Deswik will, as soon as possible investigate and (where applicable) undertake rectification of the defects. Upon completion of any defect rectification the Customer must promptly provide an email notification of the successful completion of the services, unless further defects exist. In this case, the Customer is further required to notify Deswik of such defects.

  • Termination of Services 6.2. To promote a non-discriminatory work environment based on the principle of equality, employers and the trade union should adopt appropriate measures to ensure that employees with HIV and AIDS are not unfairly discriminated against and are protected from victimisation through positive measures such as: (i) preventing unfair discrimination and stigmatisation of people living with HIV or AIDS through the development of HIV/AIDS policies and programmes for the workplace; (ii) awareness, education and training on the rights of all persons with regard to HIV and AIDS; (iii) mechanisms to promote acceptance and openness around HIV/AIDS in the workplace; (iv) providing support for all employees infected or affected by HIV and AIDS; and (v) grievance procedures and disciplinary measures to deal with HIV-related complaints in the workplace. 7. HIV TESTING, CONFIDENTIALITY AND DISCLOSURE

  • COMMERCIAL REUSE OF SERVICES The member or user herein agrees not to replicate, duplicate, copy, trade, sell, resell nor exploit for any commercial reason any part, use of, or access to 's sites.

  • Service Period The Service Period of this Agreement is for 1 year in respect of the unit and starts on the Start Date as defined in the Terms and Conditions, or, in the case of an extension of renewal of the provision of Support Services, starts on the date of payment of the Charges.

  • Continuous Operations Any employee or group of employees engaged in an operation for which there is regularly scheduled employment on a twenty-four (24) hour a day, seven (7) day a week basis shall be known as continuous operations employees.

  • Continuous Operation The work week shall provide for continuous operation based on a seven (7) day week, twenty-four (24) hours per day.

  • Period of Continuous Service Period of Notice Up to 1 Year 1 Week More than 1 Year but less than 3 Years 2 Weeks More than 3 Years but less than 5 Years 3 Weeks More than 5 Years 4 Weeks

  • Cessation of services The delegation or assignment of CONTRACTOR’s services, operation or administration to another entity without the prior written consent of COUNTY.

  • Complete Disposal Upon Termination of Service Agreement Upon Termination of the Service Agreement Provider shall dispose or delete all Student Data obtained under the Service Agreement. Prior to disposition of the data, Provider shall notify LEA in writing of its option to transfer data to a separate account, pursuant to Article II, section 3, above. In no event shall Provider dispose of data pursuant to this provision unless and until Provider has received affirmative written confirmation from LEA that data will not be transferred to a separate account.

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