MULTI-ELEMENT SERVICE CHARGES Clause Samples
MULTI-ELEMENT SERVICE CHARGES. 2.01 Customers' requests for service which involve installing, reconnecting, moving or changing telephone lines, sets, associated miscellaneous equipment, other services and records, are divided into four basic service charge elements. One or more of these elements apply when the requested service is provided except where otherwise stated in this General ▇▇▇▇▇▇.
2.02 The four service charge elements are described as follows:
C (a) ORDER PROCESS An Order Process charge applies to work involved in receiving, recording and processing information necessary to comply with a customer's request. An Order Process charge is applied once for each customer's request, regardless of the number of items to be completed if work is to be carried out on the same premises at the same time for the same billing telephone number.
MULTI-ELEMENT SERVICE CHARGES. (Cont'd) C (d) ON-SITE WORK An On-site Work charge applies for each item of work carried out at the customer's request and on the customer's premises to install, move or change a telephone line, jack and/or other miscellaneous equipment. An On-site Work Charge does not apply if: - One or more telephones and/or items of equipment are in place at the time service is established and no move or change of the telephones and/or equipment is requested by a customer; - A telephone equipped with a plug is delivered by a Company representative to a customer's premises.
3. SERVICE CHARGES SCHEDULE