Common use of Notification and Cooperation Clause in Contracts

Notification and Cooperation. In addition to the Scheduled Maintenance notice above, Cherwell will promptly notify Customer of any service outages via email or telephone. All notices will include a recovery time estimate. Cherwell will attempt to resolve outages within the time estimated but any timeframes are estimates only and are not guaranteed. Cherwell will also notify Customer when the outage is resolved and services have been restored. Customer acknowledges that in certain circumstances system unavailability may be caused by issues with Customer’s computers or systems and agrees to cooperate with Cherwell to determine the source of the outages.

Notification and Cooperation. In addition to the Scheduled Maintenance notice above, Cherwell will promptly notify Customer of any service outages via email or telephone. All notices will include a recovery time estimate. Cherwell Xxxxxxxx will attempt to resolve outages within the time estimated but any timeframes are estimates only and are not guaranteed. Cherwell Xxxxxxxx will also notify Customer when the outage is resolved and services have been restored. Customer acknowledges that in certain circumstances system unavailability may be caused by issues with Customer’s computers or systems and agrees to cooperate with Cherwell Xxxxxxxx to determine the source of the outages.