System Availability Excused Outages Sample Clauses

System Availability Excused Outages. 2.1 The Licensed Software shall be available 99.98% of the time per month, except for Excused Outages. For purposes of this Addendum, Excused Outages shall mean unavailability of the Licensed Software caused by: (i) Scheduled Maintenance, as defined below. (ii) Customer’s systems or Customer’s actions or inactions; and problems, computer and telecommunications failures, delays, attacks or intrusions not within Marval’s control or the control of Marval’s authorised agent or hosting service provider, provided Marval or any such authorised agent or hosting service provider takes reasonable and commercial care to prevent such failures, delays, attacks or intrusions.