NTT must. (a) perform an automated discovery of devices for the purpose of populating the asset database every s ix months or at a frequency agreed with the Client;
NTT must. (a) make a Mobile Service Centre Application available to the Client:
NTT must. (a) using an automated asset database collector in the NTT Management System, access the Client’s network to discover devices based on:
NTT must. (a) provide the Client with guidelines on the configuration requirements; and
NTT must. (a) monitor Configuration Items via a secure remote connection between the NTT and the Configuration Items;
NTT must. (a) receive SNMP t rap Event notifications t riggered by hardware component failures defined within the table below; and
NTT must. (a) using the NTT Management System, groups related Events into a single root cause with parent/child relationships;
NTT must. (a) notify up to two nominated Client contacts o f Incidents and their status via telephone;
NTT must. (a) keep backup copies of all Configuration Item configuration files, where possible (this feature is Configuration Item and manufacturer dependent);
NTT must. (a) upon receipt of a Remote Alert Notification from a Configuration Item, assign a suitably qualified engineer to proactively log an Incident and proceed to perform Incident Diagnosis;
