Common use of Number of Clients Affected Clause in Contracts

Number of Clients Affected. The hardware/applicati on failure affects a large number of clients. The hardware/applicati on failure affects a large number of clients. The hardware/applicati on failure affects a small number of clients. The hardware/applicati on failure may only affect one or two clients. Workaround [This bullet carries the heaviest weighting of the characteristics for Severity 1 and 2.] There is no acceptable workaround to the problem (i.e., the job cannot be performed in any other way). There is an acceptable and implemented workaround to the problem (i.e., the job can be performed in some other way). There may or may not be an acceptable workaround to the problem. There is likely an acceptable workaround to the problem. Response Time Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low) Within one hour. Within one hour. Within eight hours or by next business day. Within eight hours or by next business day.

Number of Clients Affected. The hardware/applicati on applicatio n failure affects a large number of clients. The hardware/applicati on applicatio n failure affects a large number of clients. The hardware/applicati on applicatio n failure affects a small number of clients. The hardware/applicati on applicatio n failure may only affect one or two clients. Workaround [This bullet carries the heaviest weighting of the characteristics for Severity 1 and 2.] There is no acceptable workaround to the problem (i.e., the job cannot be performed in any other way). There is an acceptable and implemented workaround to the problem (i.e., the job can be performed in some other way). There may or may not be an acceptable workaround to the problem. There is likely an acceptable workaround to the problem. Response Time Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low) Within one hour. Within one hour. Within eight hours or by next business day. Within eight hours or by next business day.

Number of Clients Affected. The hardware/applicati on applicatio n failure affects a large number of clients. The hardware/applicati on applicatio n failure affects a large significant number of clients. The hardware/applicati on applicatio n failure affects a small number of clients. The hardware/applicati on applicatio n failure may only affect one or two clients. Workaround [This bullet carries the heaviest weighting of the characteristics for Severity 1 and 2.] There is no acceptable workaround to the problem (i.e., the job cannot be performed in any other way). There is an acceptable and implemented workaround to the problem (i.e., the job can be performed in some other way). There may or may not be an acceptable workaround to the problem. There is likely an acceptable workaround to the problem. Response Acknowledgments Time Severity 1 (Critical) Severity 2 (High) Severity 3 (Medium) Severity 4 (Low) Within one hourtwo hours. Within one hourfour hours. Within eight hours or by next business day. Within eight hours or by next business day.