Number of Clients Affected. The hardware/applicati on failure affects a large number of clients. The hardware/applicati on failure affects a large number of clients. The hardware/applicati on failure affects a small number of clients. The hardware/applicati on failure may only affect one or two clients. There is no acceptable workaround to the problem (i.e., the job cannot be performed in any other way). There is an acceptable and implemented workaround to the problem (i.e., the job can be performed in some other way). There may or may not be an acceptable workaround to the problem. There is likely an acceptable workaround to the problem. Within one hour. Within one hour. Within eight hours or by next business day. Within eight hours or by next business day.
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Samples: Contract for the Acquisition and Implementation of a Sector Benchmarking and Datamining System, Service Level Agreement (Sla), Service Level Agreement (Sla)
Number of Clients Affected. The hardware/applicati on applicatio n failure affects a large number of clients. The hardware/applicati on applicatio n failure affects a large number of clients. The hardware/applicati on applicatio n failure affects a small number of clients. The hardware/applicati on applicatio n failure may only affect one or two clients. There is no acceptable workaround to the problem (i.e., the job cannot be performed in any other way). There is an acceptable and implemented workaround to the problem (i.e., the job can be performed in some other way). There may or may not be an acceptable workaround to the problem. There is likely an acceptable workaround to the problem. Within one hour. Within one hour. Within eight hours or by next business day. Within eight hours or by next business day.
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Number of Clients Affected. The hardware/applicati on applicatio n failure affects a large number of clients. The hardware/applicati on applicatio n failure affects a large significant number of clients. The hardware/applicati on applicatio n failure affects a small number of clients. The hardware/applicati on applicatio n failure may only affect one or two clients. There is no acceptable workaround to the problem (i.e., the job cannot be performed in any other way). There is an acceptable and implemented workaround to the problem (i.e., the job can be performed in some other way). There may or may not be an acceptable workaround to the problem. There is likely an acceptable workaround to the problem. Within one hourtwo hours. Within one hourfour hours. Within eight hours or by next business day. Within eight hours or by next business day.
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