Obligations of Supplier. 4.1 The Supplier confirms it is a fully licensed and legal operator and confirms it shall comply fully and immediately with all relevant local and other applicable laws and regulations and with any lawful instruction issued by Company under this Agreement. 4.2 The Supplier undertakes to the Company to provide on the ground, all constituent parts of the Tour as agreed with the Company and the Supplier agrees to supply Services at a consistently high level to support Company staff and to ensure the safety, comfort and enjoyment of its Customers. The Supplier shall comply with the itinerary of the Tour as advertised and notified to the Customer by the Company. Any alterations to the itinerary made while the Tour is in progress may only be made with the purpose of ensuring the safety and welfare of the Customers and, where possible and practical, with the approval of the Company. 4.3 The Supplier undertakes to read and agree to the contents of any manuals provided by the Company and agrees to abide by any codes of practice set out within such manuals. This includes, but is not limited to, ‘Working with Exodus’ (known as the Operator Manual) and the Tour Leader Manual. 4.4 The Supplier undertakes to ensure that any Group Leader taking charge of an Exodus Tour will have completed the Exodus Leader Induction Module. 4.5 The Supplier agrees to comply at all times with the obligations contained in Schedule 5. 4.6 The Supplier shall provide swift feedback about any complaint received from a Customer. 4.7 The Supplier shall not to seek to alter the contract between the Company and the Customer in any way without the express and prior authorisation of the Company. For the avoidance of doubt, the Supplier may not ask a Customer to sign any form of disclaimer of waiver of the legal rights of the Customer for any part of the contracted services except where expressly authorised by the Company; 4.8 The Supplier shall maintain a documented emergency procedure that is accessible to Group Leaders and staff involved in the provision of the Tour. The Supplier shall notify the Company immediately of any incident or accident that involves injury or harm to the Company’s Customers, of any unresolved complaints by Customers or of any necessary major changes in itinerary. In the case of any major incident that involves serious injury, death or any event that may attract media interest the Supplier shall work closely with the Company to professionally manage the crisis and shall continually monitor the UK Foreign & Commonwealth travel advice (xxx.xxx.xxx.xx/xxxxxx) for the country or countries in which they operate. 4.9 Where supplying Services to families or groups including children, the Supplier shall ensure that staff connected with the provision of the Services have been vetted through the country’s criminal records bureau or equivalent where such validation is possible or have received assurances that the member of staff does not have any criminal convictions that would render the member of staff unsuitable to provide the Services. 4.10 The Supplier shall assist in completing a full risk assessment where required and will ensure that all control measures are adhered to. 4.11 The Supplier shall ensure that all equipment supplied to Customers has been checked and is in good condition. 4.12 The Supplier will promptly notify the Company in writing of any alteration, suspension, deficiency, failure or other change of any nature whatsoever in respect of any part of the Tour, whether temporary or otherwise. The Supplier undertakes to take all reasonable steps to remedy the problem immediately and restore the arrangements to those originally contracted, and shall be solely responsible for bearing the full amount of any costs incurred in doing so. 4.13 The Supplier shall not offer any excursions available and payable locally during the Customer’s stay, except where approved and agreed by the Company. 4.14 Where a Tour leader is employed and appointed by the Company, the Supplier shall be under a duty to supply all information to the Tour leader as required, and comply with all reasonable requests made by the Tour leader. 4.15 The Supplier shall, wherever possible, support the Company’s commitment to Responsible Tourism in enabling the communities we visit to benefit from our operations, and preserving or improving the environments we visit for future generations. The Supplier agrees to comply at all times with the Minimum Standards contained in Schedule 6. 4.16 The Supplier shall not offer the same or a similar itinerary or services to another person or organisation that is a group holiday competitor of the Company in an English speaking market without first obtaining written authorisation from the Company. 4.17 The Supplier shall not incur any liability on behalf of Company, make any contract binding upon Company, give or make or purport to give or make any promises, representations, warranties or guarantees with reference to the products, except as are expressly permitted by this Agreement or are expressly authorised by Company in writing.
Appears in 2 contracts
Samples: Supplier Agreement, Supplier Agreement
Obligations of Supplier. 4.1 The Supplier confirms it is a fully licensed and legal operator and confirms it shall comply fully and immediately with all relevant local and other applicable laws and regulations and with any lawful instruction issued by Company under this Agreement.
4.2 The Supplier undertakes to the Company to provide on the ground, all constituent parts of the Tour as agreed with the Company and the Supplier agrees to supply Services at a consistently high level to support Company staff and to ensure the safety, comfort and enjoyment of its Customers. The Supplier shall comply with the itinerary of the Tour as advertised and notified to the Customer by the Company. Any alterations to the itinerary made while the Tour is in progress may only be made with the purpose of ensuring the safety and welfare of the Customers and, where possible and practical, with the approval of the Company.
4.3 . The Supplier undertakes to read and agree to the contents of any manuals provided by the Company and agrees to abide by any codes of practice set out within such manuals. This includes, but is not limited to, ‘Working with Exodus’ (known as the Operator Manual) and the Tour Leader Manual.
4.4 4.2 The Supplier undertakes to ensure that confirms it is a fully licensed and legal operator and confirms it shall comply fully and immediately with all relevant local and other applicable laws and regulations and with any Group Leader taking charge of an Exodus Tour will have completed the Exodus Leader Induction Modulelawful instruction issued by Company under this Agreement.
4.5 4.3 The Supplier agrees to comply at all times time with the obligations contained in Schedule 5.
4.6 4.4 The Supplier shall provide swift feedback about any complaint received from a Customer.
4.7 4.5 The Supplier shall not to seek to alter the contract between the Company and the Customer in any way without the express and prior authorisation of the Company. For the avoidance of doubt, the Supplier may not ask a Customer to sign any form of disclaimer of waiver of the legal rights of the Customer for any part of the contracted services except where expressly authorised by the Company;
4.8 4.6 The Supplier shall maintain a documented emergency procedure that is accessible to Group Leaders and staff involved in the provision of the Tour. The Supplier shall notify the Company immediately of any incident or accident that involves injury or harm to the Company’s Customers, of any unresolved complaints by Customers or of any necessary major changes in itinerary. In the case of any major incident that involves serious injury, death or any event that may attract media interest the Supplier shall work closely with the Company to professionally manage the crisis and shall continually monitor the UK Foreign & Commonwealth travel advice (xxx.xxx.xxx.xx/xxxxxx) for the country or countries in which they operate.
4.9 4.7 Where supplying Services to families or groups including children, the Supplier shall ensure that staff connected with the provision of the Services have been vetted through the country’s criminal records bureau or equivalent where such validation is possible or have received assurances that the member of staff does not have any criminal convictions that would render the member of staff unsuitable to provide the Services.
4.10 4.8 The Supplier shall assist in completing a full risk assessment where required and will ensure that all control measures are adhered to.
4.11 The Supplier shall to ensure that all equipment supplied to Customers has been checked and is in good condition.
4.12 4.9 The Supplier will promptly notify the Company in writing of any alteration, suspension, deficiency, failure or other change of any nature whatsoever in respect of any part of the Tour, whether temporary or otherwise. The Supplier undertakes to take all reasonable steps to remedy the problem immediately and restore the arrangements to those originally contracted, and shall be solely responsible for bearing the full amount of any costs incurred in doing so.
4.13 4.10 The Supplier shall not offer any excursions available and payable locally during the Customer’s stay, except where approved and agreed by the Company.
4.14 4.11 Where a Tour leader is employed and appointed by the Company, the Supplier shall be under a duty to supply all information to the Tour leader as required, and comply with all reasonable requests made by the Tour leader.
4.15 4.12 The Supplier shall, wherever possible, support the Company’s commitment to Responsible Tourism in enabling the communities we visit Policy, as may be communicated and provided from time to benefit from our operations, and preserving or improving the environments we visit for future generations. The Supplier agrees to comply at all times with the Minimum Standards contained in Schedule 6time.
4.16 4.13 The Supplier shall not offer the same or a similar itinerary or services to another person or organisation that is a group holiday competitor of the Company in an English speaking market without first obtaining written authorisation from the Company.
4.17 4.14 The Supplier shall not incur any liability on behalf of Company, make any contract binding upon Company, give or make or purport to give or make any promises, representations, warranties or guarantees with reference to the products, except as are expressly permitted by this Agreement or are expressly authorised by Company in writing.;
Appears in 1 contract
Samples: Supplier Agreement
Obligations of Supplier. 4.1 The Supplier confirms it is a fully licensed and legal operator and confirms it shall comply fully and immediately with all relevant local and other applicable laws and regulations and with any lawful instruction issued by Company under this Agreement.
4.2 The Supplier undertakes to the Company to provide on the ground, all constituent parts of the Tour as agreed with the Company and the Supplier agrees to supply Services at a consistently high level to support Company staff and to ensure the safety, comfort and enjoyment of its Customers. The Supplier shall comply with the itinerary of the Tour as advertised and notified to the Customer by the Company. Any alterations to the itinerary made while the Tour is in progress may only be made with the purpose of ensuring the safety and welfare of the Customers and, where possible and practical, with the approval of the Company.
4.3 The Supplier undertakes to read and agree to the contents of any manuals provided by the Company and agrees to abide by any codes of practice set out within such manuals. This includes, but is not limited to, ‘Working with Exodus’ (known as the Operator Manual) and the Tour Leader Manual.
4.4 The Supplier undertakes to ensure that any Group Leader taking charge of an Exodus Tour will have completed the Exodus Leader Induction Module.
4.5 The Supplier agrees to comply at all times with the obligations contained in Schedule 5.
4.6 The Supplier shall provide swift feedback about any complaint received from a Customer.
4.7 The Supplier shall not to seek to alter the contract between the Company and the Customer in any way without the express and prior authorisation of the Company. For the avoidance of doubt, the Supplier may not ask a Customer to sign any form of disclaimer of waiver of the legal rights of the Customer for any part of the contracted services except where expressly authorised by the Company;
4.8 The Supplier shall maintain a documented emergency procedure that is accessible to Group Leaders and staff involved in the provision of the Tour. The Supplier shall notify the Company immediately of any incident or accident that involves injury or harm to the Company’s Customers, of any unresolved complaints by Customers or of any necessary major changes in itinerary. In the case of any major incident that involves serious injury, death or any event that may attract media interest the Supplier shall work closely with the Company to professionally manage the crisis and shall continually monitor the UK Foreign & Commonwealth travel advice (xxx.xxx.xxx.xx/xxxxxx) for the country or countries in which they operate.
4.9 Where supplying Services to families or groups including children, the Supplier shall ensure that staff connected with the provision of the Services have been vetted through the country’s criminal records bureau or equivalent where such validation is possible or have received assurances that the member of staff does not have any criminal convictions that would render the member of staff unsuitable to provide the Services.
4.10 The Supplier shall assist in completing a full risk assessment where required and will ensure that all control measures are adhered to.
4.11 The Supplier shall to ensure that all equipment supplied to Customers has been checked and is in good condition.
4.12 4.11 The Supplier will promptly notify the Company in writing of any alteration, suspension, deficiency, failure or other change of any nature whatsoever in respect of any part of the Tour, whether temporary or otherwise. The Supplier undertakes to take all reasonable steps to remedy the problem immediately and restore the arrangements to those originally contracted, and shall be solely responsible for bearing the full amount of any costs incurred in doing so.
4.13 4.12 The Supplier shall not offer any excursions available and payable locally during the Customer’s stay, except where approved and agreed by the Company.
4.14 4.13 Where a Tour leader is employed and appointed by the Company, the Supplier shall be under a duty to supply all information to the Tour leader as required, and comply with all reasonable requests made by the Tour leader.
4.15 4.14 The Supplier shall, wherever possible, support the Company’s commitment to Responsible Tourism in enabling the communities we visit Policy, as may be communicated and provided from time to benefit from our operations, and preserving or improving the environments we visit for future generations. The Supplier agrees to comply at all times with the Minimum Standards contained in Schedule 6time.
4.16 4.15 The Supplier shall not offer the same or a similar itinerary or services to another person or organisation that is a group holiday competitor of the Company in an English speaking market without first obtaining written authorisation from the Company.
4.17 4.16 The Supplier shall not incur any liability on behalf of Company, make any contract binding upon Company, give or make or purport to give or make any promises, representations, warranties or guarantees with reference to the products, except as are expressly permitted by this Agreement or are expressly authorised by Company in writing.;
Appears in 1 contract
Samples: Supplier Agreement