Obtaining Emergency Support Clause Samples
Obtaining Emergency Support. In order for an Authorized Contact Person to initiate a support request for Emergency Support, they must:
a. Call the “After-hours” support line at (▇▇▇) ▇▇▇-▇▇▇▇ (subject to change); and
b. Give the following information:
i. Name; and
ii. Customer number; and
iii. Phone number(s) Authorized Contact Person can be reached at; and
iv. Product issue is related to; and
v. Give a description of the problem; and
c. Answer any questions asked by Access’ call center operator.