After Hours Support. 43.1. After Hours Support (AHS) is off duty time during which hourly employees may be required to be on standby ready and able to report to work, called-out to report back to their workplace, or technical call out to work remotely through technological means and is not required to report back to the workplace.
After Hours Support. Technical support may be provided AFTER the normal office hours of ELITE’s Technical Support Department, at an additional daily fee of $80.00 per incident. This after-hours rate may change from time to time and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. The daily "after hours" fee of $80.00 per incident is final and non- refundable, and must be paid before receiving "after hours" technical support. LICENSEE shall pay this fee each time before receiving "after hours" technical support. If LICENSEE requires such support, LICENSEE shall first have a valid credit card ready before calling, then contact ELITE to have a technician paged. If LICENSEE does not have a credit card or the card is declined, LICENSEE will not qualify for "after hours" technical support. It may take as long as one hour until LICENSEE’s page is answered. Also, the moment a technician is paged, LICENSEE’s credit card is instantly billed the $80.00 fee. LICENSEE is obligated to pay this fee even if: a) LICENSEE resolves the problem before the technician calls LICENSEE, or b) the technician attempts to contact LICENSEE and encounters an answering machine or no answer, or c) LICENSEE is not satisfied with the assistance provided by the technician.
After Hours Support. If included in the quote, Clinical Implementation after hour support will be support provided between the hours of 7pm-7am, including weekends and holidays if needed.
After Hours Support. After Hours Support is off duty time during which 7 hourly employees may be required to be on standby ready and able to report to work, called-out to 8 report back to their workplace, or technical call out to work remotely through technological means 9 and is not required to report back to the workplace.
After Hours Support. An optional support package is available to provide support 7 days a week, 24 hrs a day for assistance with serious problems on live-sites. It will not support development questions/issues. Customers with this support will be provided with a single pager number to contact the on-call Support person in the case of a priority 1 support call. It is preferred that the customer must provide BroadVision dialup access to the site in order to for support to able to provide assistance in the recovery process. The Support engineer on call will have a laptop so that he/she can then dial into the website and help effect system recovery. DOCUMENTING KNOWN PROBLEMS This note is to announce BroadVision's policy of sharing bug lists with customers. Several customers and the field have requested that we share an edited version of the bug list with our customers. The intent is to pro-actively let the customers know about known problems and document workarounds. Support, engineering and product management will decide which problems to report. Today we publish some of this information in the Known Problems section of the Release Notes. The following is our policy of enhancing this information as well as updating the known bugs every month and making it available through the support section of the BroadVision web site.
After Hours Support. QDABRA offers “after hours” support on a “per incident” basis for an additional fee. “After hours” means hours other than the Normal Support Hours described in Section 4.b above. The additional charge is variable and is contingent on CLIENT not being in violation of the Consulting Agreement (including any amendments or SOW added after the Effective Date of this CCSLA) and remaining current with timely payment of all amounts due from CLIENT pursuant to the Consulting Agreement (including any amendments or SOW added after the Effective Date of this CCSLA. If CLIENT calls in for after-hours support, CLIENT will be informed of the then-current incident charge and will be given the option to call back during normal SUPPORT hours. A technical support representative will call back within eight (8) hours for CLIENT if CLIENT requires immediate support and agrees to pay the then prevailing incident charge. After hours support covers only the types of support set forth in Section 4.a above (see Sections c and d below).
After Hours Support. ADVANTAGE provides After-Hours Support to Clients on Advantage 360 plans for an additional fee, charged only when the afterhours service is requested by a client. Services are billed at the STANDARD SERVICE RATE. This includes all remote, travel, and onsite time for after hour. Travel is not waived for after hours / weekends onsite time.
After Hours Support. After Hours Support is off duty time during which an 17 employee is required to be ready and able to report to work, either in person or through technological 18 means, in a timely manner. Each supervisor will maintain a written list of all After Hours Support 19 staff and employees will be given 10 business days notice, in writing, of their After Hours Support 20 schedule. Written notice may be waived by written mutual consent between Supervisor and 21 employee. Supervisors will post the After Hours Support schedules in a place visible to all 23 must terminate or modify the After Hours Support schedule, the County will provide as much notice 24 of schedule change as practicable. After Hours Support shifts must be distributed equitably, taking 25 into account shifts that occur on holiday weeks. Employees are allowed to trade After Hours Support 26 shifts. After Hours Support provisions shall apply to employees not assigned to the After Hours 27 Support rotation only when required to respond to a major incident as subject matter experts.
After Hours Support. For Support outside of Normal Support Hours:
(A) Customer may submit questions/issues via Minerva’s online Support web site (xxx.xxxxxxx.xxxxxxxxxxxxxxx.xxx). Such questions will be reviewed and classified the next business day by a Xxxxxxx technical support engineer (a “TSE”).
(B) For Support Tickets involving Critical Priority Errors, Customer can also call the direct line and request immediate Support from the on-call Support personnel.
After Hours Support. After Hours support is subject to an additional charge of $250 per incident. A support request shall be considered After Hours if the support request is non-Critical and made on a holiday or outside the hours identified in Customer Handbook. Unless otherwise identified on the Services Order, Customer Time Zone shall be the time zone of the primary PureConnect data center serving the Customer.
