Off-Site and telephonically Clause Samples

Off-Site and telephonically where a User’s request will be logged, understood, prioritised and answered – in a manner as outlined in the Support & Maintenance Services section below. As with any software system, one of the key factors to the success of an implementation procedure is the User’s ability to call and receive an immediate response to his/her query. StarTraq will ensure that it has a dedicated and experienced staff member that is available during Normal Support Hours to answer any training or support queries.