On Demand Services Level Agreement. In the event that Client experiences any of the service performance issues defined in Sections 2.1 and 2.2 as a result of TCP’s failure to provide TCP Services, TCP will, upon Client’s request in accordance with Section 3, credit Client’s account as described below. The Service Credit shall not apply to performance issues (i) caused by factors outside of TCP’s reasonable control; (ii) that resulted from any actions or inactions of Client or any third parties; or (iii) that resulted from Client equipment or third party equipment that is not within the sole control of TCP.
Appears in 4 contracts
Samples: Service Level Agreement Addendum, Plus Ondemand License Agreement, Service Level Agreement
