On-Location Remote Hands Clause Samples

On-Location Remote Hands. If a Service Order includes On-Location Remote Hands service, AOL agrees to provide On-Location Remote Hands service. On-Location Remote Hands service consists of the following: (i) upon request by a TW Company to AOL’s Network Operations Center, an on-site AOL or third party technician will perform remote power cycling of Customer Equipment; (ii) upon request by a TW Company to AOL, an onsite AOL or third party technician will verify the hardware status of Customer Equipment; (iii) if AOL and the applicable TW Company agree, an on-site AOL or third party technician will change backup tapes on the Customer Equipment in accordance with a back-up scheduled agreed to by AOL and the applicable TW Company; (iv) all repair or replacement of Inter-rack Cabling (other than routine maintenance of such Inter-rack Cabling), and any modifications to, upgrades of, or additions to, any and all Inter-rack Cabling; and (v) any other services that a TW Company requests AOL to perform, and AOL in its sole discretion agrees to perform on such TW Company’s behalf, in connection with the Agreement, other than the Network Services or either the Server or URL Monitoring Services referenced above. AOL charges for On-Location Remote Hands service on an hourly basis in increments of 1/2 hour rounded to the nearest 1/2 hour but with a minimum charge of a 1/2 hour (i.e. services under 15 minutes shall be rounded up to 1/2 hour). If a TW Company commits in advance under a Service Order to pay for a certain number of hours of On-Location Remote Hands service each month regardless of whether it orders that number of hours of On-Location Remote Hands service each month (“Pre-Committed Hours”), such TW Company will pay a lower hourly rate for On-Location Remote Hands service for such Pre-Committed Hours than the TW Company will pay for hours that are not Pre-Committed Hours.