Common use of On-Site Services Clause in Contracts

On-Site Services. 5.1. Subject to paragraph 5.2 and 5.3, the Support Services will be performed at the Supplier’s premises and provided to the Customer by phone, telecommunications network, mail, or commercial delivery service. 5.2. If the Supplier is contracted to supply on-site Support Services (as set out in the relevant Order Form), the Supplier shall provide on-site Support Services at the Customer’s premises if an Incident cannot be resolved remotely. 5.3. If Supplier is not contracted to supply on-site Support Services (as set out in the relevant Order Form), the Supplier shall provide on-site Support Services at the Customer’s premises subject to the availability of the relevant Supplier personnel. The resources and expenses used in providing the Customer with on-site service shall be billed to the Customer at the Supplier’s Time and Materials Rates.

On-Site Services. 5.1. 5.1 Subject to paragraph 5.2 and 5.3, the Support Services will be performed at the Supplier’s premises and provided to the Customer by phone, telecommunications network, mail, or commercial delivery service. 5.2. 5.2 If the Supplier is contracted to supply on-site Support Services (as set out in the relevant Order FormSchedule 3), the Supplier shall provide on-site Support Services at the Customer’s premises if an Incident cannot be resolved remotely. 5.3. 5.3 If Supplier is not contracted to supply on-site Support Services (as set out specified in the relevant Order FormSchedule 3), the Supplier shall provide on-site Support Services at the Customer’s premises subject to the availability of the relevant Supplier personnel. The resources and expenses used in providing the Customer with on-site service shall be billed to the Customer at the Supplier’s Time and Materials Rates.