Common use of ONLINE ACCOUNT MANAGEMENT Clause in Contracts

ONLINE ACCOUNT MANAGEMENT. 9.1 An Online Discount is applied to the Tariff as this requires you to manage your account online. There are a number of Online Rules, which are set out in section 9.3 below. This Online discount is available unless we withdraw it under section 9.4. For details of the current amount of the Online Discount and how it’s applied, please see our additional charges list. 9.2 For the purposes of the Online Rules, UP online account or the UP Members' area means our online customer account management system. 9.3 You agree to follow all these Online Rules: You will provide an email address for receiving communications from us, including those mentioned below. - You will receive all communications from us electronically, including bills, price changes and - other information about your account, or notices we need to send you under this contract or - our supply licence. We may send this information to you via your UP online account or your nominated email address. - You will provide meter readings when prompted before you take a supply from us, and at - least once a month, using your UP online account only (unless you have a smart meter). - You will manage your monthly Direct Debit (if you have one) using your UP online account. - You will make any one-off or other ad-hoc payments required to us using your UP online account only. - You will request any refunds using your UP online account only. - You will update or change your personal details using your UP online account. - You will renew your contract using your UP online account only (if you decide to renew). - You will use only your UP online account to find out information about your account (including tariffs, rates, statements, charges and usage). 9.4 We will regularly review your account activity to make sure that you have been following the Online Rules. If you haven’t, we will remove your Online Discount, unless you weren’t able to follow them because you’re UP online account wasn’t accessible or working properly. 9.5 We can change the amount of the Online Discount, or can stop or withdraw offering it entirely, at any time.

ONLINE ACCOUNT MANAGEMENT. 9.1 An Online Discount is applied to the Tariff as this requires you to manage your account online. There are a number of Online Rules, which are set out in section 9.3 below. This Online discount is available unless we withdraw it under section 9.4. For details of the current amount of the Online Discount and how it’s applied, please see our additional charges list. 9.2 For the purposes of the Online Rules, UP online account or the UP Members' area means our online customer account management system. 9.3 You agree to follow all these Online Rules: You will provide an email address for receiving communications from us, including those mentioned below. - You will receive all communications from us electronically, including bills, price changes and - other information about your account, or notices we need to send you under this contract or - our supply licence. We may send this information to you via your UP online account or your nominated email address. - You will provide meter readings when prompted before you take a supply from us, and at - least once a month, using your UP online account only (unless you have a smart meter). - You will manage your monthly Direct Debit (if you have one) using your UP online account. - You will make any one-off or other ad-hoc payments required to us using your UP online account only. - You will request any refunds using your UP online account only. - You will update or change your personal details using your UP online account. - You will renew your contract using your UP online account only (if you decide to renew). - You will use only your UP Utility online account to find out information about your account (including tariffs, rates, statements, charges and usage). 9.4 We will regularly review your account activity to make sure that you have been following the Online Rules. If you haven’t, we will remove your Online Discount, unless you weren’t able to follow them because you’re UP online account wasn’t accessible or working properly. 9.5 We can change the amount of the Online Discount, or can stop or withdraw offering it entirely, at any time.

ONLINE ACCOUNT MANAGEMENT. 9.1 An Online Discount is applied to the Tariff as this requires you to manage your account online. There are a number of Online Rules, Rules which are set out in section 9.3 below. This Online discount is available unless we withdraw it under section 9.4. For details of the current amount of the Online Discount and how it’s applied, please see our additional charges list. 9.2 For the purposes of the Online Rules, your UP online account or the UP Members' area Utility hub means our online customer account management system. 9.3 You agree to follow all these Online Rules: You will provide an email address for receiving communications from us, including those mentioned below. - You will receive all communications from us electronically, including bills, price changes and - other information about your account, or notices we need to send you under this contract or - our supply licence. We may send this information to you via your you UP online account Utility Hub or your nominated email address. - You will provide meter readings when prompted before you take a supply from us, and at - least once a month, using your UP online account Utility hub only (unless you have a smart meter). - You will manage your monthly Direct Debit (if you have one) using your UP online accountUtility hub only. - You will make any one-off or other ad-hoc payments required to us using your UP online account Utility hub only. - You will request any refunds using your UP online account Utility hub only. - You will update or change your personal details using your UP online accountUtility hub. - You will renew your contract using your UP online account Utility hub only (if you decide to renew). - You will use only your you’re UP online account Utility hub to find out information about your account (including tariffs, rates, statements, charges and usage). 9.4 We will regularly review your account activity to make sure that you have been following the Online Rules. If you haven’t, we will remove your Online Discount, unless you weren’t able to follow them because you’re UP online account UPUtility Hub wasn’t accessible or working properly. 9.5 We can change the amount of the Online Discount, or can stop or withdraw offering it entirely, at any time.

ONLINE ACCOUNT MANAGEMENT. 9.1 An Online Discount is applied to the Tariff as this requires you to manage your account online. There are a number of Online Rules, which are set out in section 9.3 below. This Online discount is available unless we withdraw it under section 9.4. For details of the current amount of the Online Discount and how it’s applied, please see our additional charges list. 9.2 For the purposes of the Online Rules, your UP online account or the UP Members' area Utility hub means our online customer account management system. 9.3 You agree to follow all these Online Rules: You will provide an email address for receiving communications from us, including those mentioned below. - You will receive all communications from us electronically, including bills, price changes and - other information about your account, or notices we need to send you under this contract or - our supply licence. We may send this information to you via your you UP online account Utility Hub or your nominated email address. - You will provide meter readings when prompted before you take a supply from us, and at - least once a month, using your UP online account Utility hub only (unless you have a smart meter). - You will manage your monthly Direct Debit (if you have one) using your UP online accountUtility hub only. - You will make any one-off or other ad-hoc payments required to us using your UP online account Utility hub only. - You will request any refunds using your UP online account Utility hub only. - You will update or change your personal details using your UP online accountUtility hub. - You will renew your contract using your UP online account Utility hub only (if you decide to renew). - You will use only your you’re UP online account Utility hub to find out information about your account (including tariffs, rates, statements, charges and usage). 9.4 We will regularly review your account activity to make sure that you have been following the Online Rules. If you haven’t, we will remove your Online Discount, unless you weren’t able to follow them because you’re UP online account Utility Hub wasn’t accessible or working properly. 9.5 We can change the amount of the Online Discount, or can stop or withdraw offering it entirely, at any time.

ONLINE ACCOUNT MANAGEMENT. 9.1 14.1 An Online Discount is applied to the Tariff as this requires may be available if you to manage your account online. There are a number of online and follow the Online Rules, which are Rules set out in section 9.3 14.3 below. This Online discount is available , unless we withdraw it under section 9.414.6. For details of the current amount of the Online Discount and how it’s applied, please see our additional charges Energy Charges list: xxx.xxxxxxxxx-xxxxxx.xx.xx/xxxxxx- charge-list. 9.2 14.2 For the purposes of the Online Rules, UP online account or the UP Members' area Rules My BRILLIANT means our online customer account management systemsystem or our app available on mobile or tablet devices which allows you to manage your account. 9.3 You 14.3 If an Online Discount is available and you select it, you agree to follow all these Online Rules: : (a) You will provide an email address for receiving communications from us, including those mentioned in (b) below. - . (b) You will receive all communications from us electronically, including bills, price changes and - other information about your account, or notices we need to send you under this contract or - our supply licence. We may send this information to you via your UP online account My BRILLIANT or your nominated email address. - . (c) You will provide meter readings when prompted before you take a come on supply from with us, and at - least once a monthin every three months thereafter, using your UP online account My BRILLIANT only (unless you have a smart meter). - . (d) You will manage your monthly Direct Debit direct debit (if you have one) using your UP online account. - My BRILLIANT only. (e) You will make any one-off or other ad-hoc payments required to us using your UP online account My BRILLIANT only. - . (f) You will request any refunds using your UP online account My BRILLIANT only. - . (g) You will update or change your personal details using your UP online account. - My BRILLIANT only. (h) You will renew your contract using your UP online account My BRILLIANT only (if you decide to renew). - . (i) You will use only your UP online account My BRILLIANT to find out information about your account (including tariffs, rates, statements, charges and usage). 9.4 14.4 We will regularly review your account activity to make sure that you have been following the Online Rules. If you haven’t, we will remove your Online Discount, unless you weren’t able to follow them because you’re UP online account My BRILLIANT wasn’t accessible or working properly. 9.5 14.5 If we remove your Online Discount, you may be able to re-activate it through the ‘Tools’ section in My BRILLIANT. Your bills will include your Online Discount for any period before it was removed and after it has been re-activated (but not for the period in between). 14.6 We can change the amount of the Online Discount, or can stop or withdraw offering it entirely, at any time.