Common use of Operating Environments Clause in Contracts

Operating Environments. Service Provider is responsible for the operation, control and maintenance of the Hosted Services environments, including the hardware and software equipment under the responsibility of and managed by Service Provider. The infrastructure includes access to three separate environments: Production environment, Disaster Recovery environment and Test environment. Service Provider commits to service levels for the Production and Disaster Recovery environments only. Test environments are out of scope for the service levels described in this document.

Operating Environments. Service Provider is responsible for the operation, control and maintenance of the Hosted Services environments, including the hardware and software equipment under the responsibility of and managed by Service Provider. The infrastructure includes access to three two separate environments: Production environment, Disaster Recovery environment and Test environment. Service Provider commits to service levels for the Production and Disaster Recovery environments environment only. Test environments are environment is out of scope for the service levels described in this documentthisdocument. Disaster recovery environments are available at additional cost subject to contract.