Operation and Support Services Clause Samples
The Operation and Support Services clause defines the responsibilities and scope of services related to the ongoing operation, maintenance, and support of a system, facility, or product after its initial delivery or implementation. This clause typically outlines the types of support provided, such as technical assistance, troubleshooting, routine maintenance, and updates, and may specify service levels or response times. Its core practical function is to ensure that the recipient continues to receive necessary assistance and that the system or product remains functional and effective throughout its lifecycle, thereby minimizing downtime and operational disruptions.
Operation and Support Services. Contractor shall provide back-up assistance for the facilities’ existing programs and operating schedules on an as needed basis.