Operation guaranteed response time Sample Clauses

Operation guaranteed response time. The provider can be contacted by telephone on +00 00000000 and via email at xxxxxxxxxxx@xxxxxxx.xx in Norway and +00 00 00 00 000 and via email xxxxxxxxxx@xxxxxxx.xx in Sweden - period: Business days 08:00 - 16:00. Critical Response time: 15 minutes Remedy period, resolution time: Continuously until the error has been remedied. Target of a maximum of 2 hours. Serious Response time: 30 min Remedy period, resolution time: Continuously until the error has been remedied. Continuously until the error has been remedied. Target of a maximum of 4 hours. Less serious: Response time: 1 hour Remedy period, resolution time: Within normal business hours Period: Business days 16.00-08.00 and weekends: Critical: Response time: 8 hours or 10.00 the next business day Remedy period, resolution time: Continuously until the error has been remedied. Continuously until the error has been remedied. Target of a maximum of 4 hours.
Sample 1
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