User Support. No user support or maintenance is provided as part of this Agreement.
User Support. You will use commercially reasonable efforts to provide web-based and/or email support to Customers for your Paid Plugins during normal business hours at your location. You will provide to JetBrains a current email address to which JetBrains may direct inquiries from users regarding your Paid Plugins. You are solely responsible for providing all support for your Paid Plugins, and for providing users of your Paid Plugins with all the information necessary for their use of your Paid Plugins. At a minimum, you agree to respond within two business days to any support request that JetBrains identifies as critical, and in all other cases within five business days of a request from an end user or JetBrains. Should you fail to provide support to the Customers as required by this clause, and fail to remedy the situation within a reasonable time to JetBrains’ satisfaction, JetBrains is entitled to terminate this Agreement with immediate effect via notice delivered by email.
User Support. If the Agreement includes user support, such services shall be described in Appendix 6. The users or user groups at the Customer who may seek assistance may also be agreed in Appendix 6. A maximum annual volume of enquiries that shall be covered by the fixed price may also be agreed. If the Contractor guarantees a response within certain deadlines, this shall be set out in the service level agreement in Appendix 5.
User Support. The Licensee will be entitled to up to 1 month of e-mail support, available Weekdays from 09:00 - 17:00 Eastern, at no additional cost.
User Support. Except as set out in this Agreement, the Local Government is solely responsible for providing to Users all technical support relating to the Solution. The Supplier will have no obligation to provide any technical support or other services of any nature or kind directly to any User. Users will be directed to contact the Transit and Parking Services Manager of the Local Government as their first point of contact.
User Support. For the TERM OF SUPPORT specified under LEASE SPECIFICATIONS, OLI will provide the following services in support of the LESSEE’s use of The System (collectively, “User Support”), without a consultant fee being charged:
(i) OLI will respond promptly to any and all requests by the LESSEE to correct material defects in The System, if any. Such requests may be submitted at any time by telephone or in writing and are to be directed to the OLI service representative designated.
(ii) In connection with the correction of any defects in The System, OLI will provide the LESSEE a corrected program library of The System.
(iii) OLI will provide the LESSEE with corrections developed by OLI and will periodically release fully updated System elements to the LESSEE.
(iv) OLI will modify The System as needed (in the sole determination of OLI), to conform it to future Operating System releases. With respect to the User Support services, the LESSEE will reimburse OLI for mutually agreed to travel, materials and directly related expenses associated with such travel. OLI will make no other charges with respect to the User Support services herein described unless specifically noted above. The User Support services described here exclude the following: Enhancements of software functionality; and Enhancements of database coverage or improvements of the quality of reproducing experimental data. In case (i) or (ii) are requested by the LESSEE, the necessary work will be governed by a separate services agreement between the LESSEE and OLI.
User Support. Sprint reserves the right to establish terms with Users for use of the Sprint Services, which may include terms for the use of Premium Services. Sprint will be responsible for all User support relating to the Sprint Services and the Sprint Wireless Network. Service Provider will be responsible for all User support issues relating to Service Provider Services except for any modifications made by Sprint under Section 6.1 of this Agreement. Service Provider will appropriately refer all User questions and inquiries regarding Sprint or the Sprint Services to Sprint’s Customer Solutions unit. The parties will reasonably cooperate with each other to provide necessary User support services. Service Provider’s toll free phone number, email address, or Internet URL (that links directly to a help desk location) for User referrals is as follows: [*].
User Support. If a Core Service Agency or homeless service provider experiences any technical difficulty with the system, a service request must be sent to the Human Services Agency, Business Systems Group at xxx_xxxxxxxxxxx@xxxxxx.xxx or (000) 000-0000. The Core Service Agencies and homeless service providers agree to train their staff and to establish internal processes and procedures to ensure all staff and volunteers safeguard clients’ confidentiality and privacy and enter accurate, complete data. It is understood that accessing Xxxxxxx’s secure, private and confidential network is for the sole purpose of serving clients. All authorized individuals accessing the Clarity network of Core Service Agencies and homeless service providers must have a legitimate business reason when searching and accessing information. All activity is logged and participating agencies understand and agree that this audit trail can be viewed at any time by authorized County personnel.
User Support. 1. Enquiries about the Online Edition shall be sent to Nikkei or the Sales Agent. Enquires on content and usage are also be accepted via the “Enquiry” page in the Help Center, or by telephone, while some enquiries may be handled by the respective Sales Agent depending on the detail.
2. Nikkei shall not accept enquiries/ requests for a change or cancellation of the personal authentication information required for subscription to the Online Edition (the Basic Terms and Conditions Article 7 (ID and Password Control) defined in Article 1) in view of personal information protection. Nikkei controls passwords by encryption and shall not reply to any enquiries even from the Online Edition Subscriber personally.
User Support. 9.1. FIRM will provide to Client during the Term of the Agreement the technical support, error correction and user support described in Schedule 2. It is Client's responsibility to provide FIRM the remote access to Client's Server requiring such support. FIRM's inability to provide support due to lack of adequate access to Client's Server shall not constitute breach by FIRM.
9.2. Error reports and requests for technical and user support must be submitted by e-mail to xxxxxxx@xxxxxxxxx.xxx by the Technical Administrator or the Designated Support Contact. Error reports shall be accompanied by a detailed description of events immediately preceding the occurrence of the error, and shall, if possible, attach the error message.
9.3. Upon Client's request, FIRM will provide Client on-site support at Licensed Locations at the. rates listed for such support in Schedule 3. In addition to the regular charges for on-site support, Client shall reimburse FIRM its reasonable costs and expenses incurred in connection with on-site support, such as travel expenses, hotel expenses end rental car costs.
