OPERATIONAL PERFORMANCE. Indicator 1: Educational Program Compliance
OPERATIONAL PERFORMANCE. A. SKYW agrees to provide the following information to Delta for each day during the Term within three (3) days after the applicable day; provided, however, the information in sub-paragraph (iv) below shall be provided monthly within ten (10) days after the last day of each such month:
(i) The number of mishandled bags per 1,000 passengers (including, without limitation, international and non-revenue passengers) flown on Delta Connection Flights during such month. SKYW understands that it is Delta’s current objective, as of the Effective Date, that participants in the Delta Connection Program maintain a number of mishandled bags as set forth on Schedule 10 attached hereto and made a part hereof.
(ii) The completion rate (actual) of the Delta Connection Flights during such month. SKYW understands that it is Delta’s current objective, as of the Effective Date, that participants in the Delta Connection Program maintain a completion rate as set forth on Schedule 10 attached hereto and made a part hereof. For purposes of this Agreement, Delta Connection Flights operated with no revenue passengers or completed over four (4) hours late shall be considered as cancelled.
(iii) The number of scheduled Delta Connection Flights that do not arrive at their scheduled destination prior to 15 minutes after their respective scheduled arrival times during such month. SKYW understands that it is Delta’s current objective, as of the Effective Date, that participants in the Delta Connection Program maintain a percentage of on-time arrivals as set forth on Schedule 10 attached hereto and made a part hereof.
(iv) SKYW’s overall customer satisfaction rating as compiled and reported by the Customer Satisfaction Monitor, or any successor thereto or replacement thereof. SKYW understands that it is Delta’s current objective, as of the Effective Date, that participants in the Delta Connection Program maintain a customer satisfaction rating as set forth on Schedule 10 attached hereto and made a part hereof .
B. If Delta is concerned about SKYW’s performance in connection with any of the performance standards set forth in Section 10(A), Operator agrees to discuss with Delta such performance and potential ways to improve such performance at Delta’s request. The parties shall have ten (10) days to determine appropriate solutions and/or a corrective action plan, and SKYW agrees to diligently comply with the terms and conditions of any such solutions and corrective action plans.
C. The part...
OPERATIONAL PERFORMANCE. (a) Effective at 12:01 a.m. on the date that Mesa’s ground handling services in PHX Hub are fully transitioned to US Airways in accordance with Section 6 (the “Transition Date”) and US Airways has made available to Mesa, on a daily basis (subject to immaterial delays), not less than two (2) months of operational performance data in accordance with Section 9(b)(i), Sections 5.3 and 5.4 of the Agreement dealing with On Time Performance and Flight Completion Factor are deleted and replaced in their entirety with the following Service Level Performance provisions:
(i) Mesa shall perform in accordance with the service levels set forth on Exhibit C hereto (the “Service Levels”). Mesa’s operational performance will be measured using the following two measurements: Controllable Completion Factor (“CCF”) and Controllable Departures within Zero Minutes of Scheduled (“CD0”), as such terms are defined below. Mesa will be subject to Service Xxxxx 0 and Service Level 2 credit amounts for all flights that fall below the established thresholds and will receive incentives for all flights that rise above the incentive levels (“Incentive Levels”), in accordance with the thresholds and credit amounts set forth in Exhibit C.
(ii) CD0: Mesa shall not allow its CD0 Rate to fall below the CDO Service Level 1 threshold percentage set out in Exhibit C. The “CD0 Rate” is defined as a fraction in which the numerator is the Actual Departures less departures which were delayed due to reasons controllable by Mesa and all downline departures which remain late departing due predominantly to reasons controllable by Mesa (“Controllable Delayed Departures”) and the denominator is Controllable Scheduled Departures. “Controllable Scheduled Departures” shall mean all Scheduled Departures less those scheduled departures cancelled for reasons beyond Mesa’s control, such as weather and ATC. Exhibit D lists all cancellation and delay codes used by US Airways at the time of this Tenth Amendment and specifically lists all such delay codes US Airways Confidential 6 that are classified as Controllable Delay Codes used in calculating CD0 Rate and Controllable Scheduled Departures. US Airways may update Exhibit D and will make corresponding changes to the applicable Service Level and Incentive Level thresholds in Exhibit C and to the applicable early termination thresholds in Section 9(e) provided that:
OPERATIONAL PERFORMANCE. A report on the Franchisee’s operational performance, by reference to the Applicable Timetable, including:
(a) the level of performance achieved against the Applicable Timetable, and an explanation of the level of performance achieved relative to the Applicable Timetable;
(b) an explanatory note setting out, if relevant, any act, omission or failure of a third party which has impacted performance and the extent of that impact, along with supporting evidence (except for where the impact exclusively relates to COVID-19); and
(c) details and supporting evidence of any actions undertaken to mitigate any impacts on performance, including work with Network Rail regarding infrastructure.
OPERATIONAL PERFORMANCE. A report on the Franchisee’s operational performance, by reference to the Plan of the Day, including:
(a) the level of performance achieved against the Plan of the Day, and an explanation of the level of performance achieved relative to the Plan of the Day;
(b) an explanatory note setting out, if relevant, any act, omission or failure of a third party which has impacted performance and the extent of that impact, along with supporting evidence (except for where the impact exclusively relates to COVID-19); and
(c) details and supporting evidence of any actions undertaken to mitigate any impacts on performance, including work with Network Rail regarding infrastructure.
OPERATIONAL PERFORMANCE. Service Delivery Effective and efficient service delivery. Capital programme is delivered to plan. Improved efficiency and effectiveness of function areas as required. - staffing - timeliness - customer satisfaction Improved financial performance in function areas as required. The Council has an agreed cross-council work programme. Each Group and Section has a Plan on a Page (POAP) Council workload is managed well in the face of a significant Government change programme. Economic stimulus funding is managed effectively. Implement a performance measurement framework (Balanced Scorecard) with key performance indicators to monitor service delivery and identify areas for improvement • Levels of service report • Communitrak • Delegations exercised. • Health and Safety reporting • Audit • Performance reporting • PMO dashboard Visible and Authentic Leadership Xxxxxx a positive workplace culture that values diversity equity and inclusion. Lead by example and demonstrate integrity, accountability, and ethical behaviour in all aspects of leadership. Staff and Stakeholders receive effective and timely communication. • Policies and Processes • Regular CEO Blog • Celebrate success. • Participate in stakeholder events Organisational Leadership The leadership team is operating at a strategic level. A communications and stakeholder strategy is developed and implemented. A change management framework is in place. Improved maturity for, risk management, procurement, contract management, and health and safety. • Financial reporting • Complaints • Service requests • Staff engagement surveys • Iwi feedback Staff Engagement Develop and implement a staff wellbeing strategy. Every staff member has a genuine development plan in place. Explicit succession planning is underway. Development and implementation of a workforce attraction and retention strategy Matters that undermine staff engagement are identified and solutions developed • Feedback from staff • Performance conversations • Development plans • Succession planning Health, Safety and Wellbeing A very high commitment to health, safety and wellbeing is evident across all aspects of Council activity for both staff and contractors. Improved maturity of Health and Safety systems and processes through continuous improvement recommended in the 2019 H&S audit. • Reporting • Risk management • H&S committee minutes • H&S incidents • Procurement standards Compliance and Governance Ensure compliance with all relevant laws, regulations,...
OPERATIONAL PERFORMANCE. A. ASA agrees to provide the following information to Delta for each day during the Term within three (3) days after the applicable day; provided, however, the information in sub-paragraph
OPERATIONAL PERFORMANCE. A. Operator agrees to provide to Delta, for each month during the term of this Agreement, within 10 days of the last day of each such month, the completion rate (actual) of the Delta Connection Flights during such month. Operator understands that it is Delta's goal that participants in the Delta Connection Program maintain a completion rate (actual) of ---- or greater -- ----------------------------------------------------------------- ----------
B. If Operator fails to meet the standard set forth in Article 10(A) above for any---- calendar months in any ----month -------- ----------------------------------------------------------------- ------------ Delta may advise Operator that it considers said failure to be a "Performance Deficiency", and Operator agrees to discuss with Delta such Performance Deficiency and potential ways to improve such Performance Deficiency. If Operator does not meet said standard during any of the ----- calendar months following said discussion, then Delta shall have the right to terminate this Agreement immediately upon the expiration of such ------calendar month period ------------------------. Should Operator meet said standard for any month during said ------month period, --------------------------------------------------------- -------------------------------- (in either case, a "Performance Cure"), Delta shall no longer have the right to terminate this Agreement for the previously discussed Performance Deficiency, or to provide a new Performance Deficiency based in part on any months occurring prior to the Performance Cure.
OPERATIONAL PERFORMANCE. All yachts >300 GT must comply with Marine Order 27 (Safety of navigation and radio equipment) 2016, which gives effect to SOLAS Chapter IV. All yachts (short range or otherwise) <300 GT must comply with the functional requirements of section 25 (2) of Marine Order 27 (Safety of navigation and radio equipment) 2016, examples of radio installations are provided in Schedule 3 to Marine Order 27, ‘GMDSS equipment for vessels to which Chapter IV of SOLAS does not apply’.
OPERATIONAL PERFORMANCE. BPE agrees to comply with the runtime performance guarantees of the gas gathering and similar agreements in effect on the date hereof, and to the extent that BPE does not so comply and such noncompliance results in a reduction in the gathering fees collected by PRB thereunder, the Fee shall be reduced by a like amount.
