Common use of Optional Help Desk Service Program Clause in Contracts

Optional Help Desk Service Program. An optional Help Desk ticket can be used to help expedite a complex or large defective return. For Goods issues that are not obvious shipping or workmanship issues, application assistance from Seller should be provided in the initial phase of the RMA process. This call, from either a distributor or end-user customer, is recorded in the Technical Service Department as a Help Desk Ticket Number. Seller strongly recommends the installer or end-user contact Seller directly in case of a Goods issue. Once it is determined that the Good is applied correctly and may be defective, Seller will issue the Help Desk Ticket Number to the caller. The caller, if a distributor, will be issued an RMA with the proper instructions. If the caller is an end-user, a Help Desk ticket number will be issued to the end-user to provide to the distributor who sold the unit to facilitate the return. The distributor will contact Seller for an RMA request using Help Desk Ticket Number as a reference. EasyHeat, Inc. is a wholly owned subsidiary of Appleton Grp LLC d/b/a Appleton Group. All sales are subject to “Appleton Grp LLC Standard Terms and Conditions of Sale,” included in this document. 1. Orders: Minimum order $250.00 net. 2. Payment Terms: Net 30 days. No anticipatory discounts will be allowed. 3. Returns: Prior written factory authorization is required before the return of any non-performing material is allowed. EasyHeat, Inc. does not accept the return of obsolete or slow moving items. 4. Other: Any and all claims must be made within 90 days of invoice date. No discounts will be allowed in anticipation of claim resolution. Promotional Opportunities: Easy Heat will participate in promotional activities such as pre-season booking programs, shows and distributor promotions. Please contact your EasyHeat representative to plan your season’s purchases accordingly. Represented by: NOTE: FOR TECHNICAL ASSISTANCE, TRADE AND DISTRIBUTOR DISCOUNTING, CONTACT LOCAL REPRESENTATI VE. ORDERING INFORMATION Pricing

Appears in 3 contracts

Samples: Terms of Sale, Terms of Sale, Terms of Sale

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Optional Help Desk Service Program. An optional Help Desk ticket can be used to help expedite a complex or large defective return. For Goods issues that are not obvious shipping or workmanship issues, application assistance from Seller should be provided in the initial phase of the RMA process. This call, from either a distributor or end-user customer, is recorded in the Technical Service Department as a Help Desk Ticket Number. Seller strongly recommends the installer or end-user contact Seller directly in case of a Goods issue. Once it is determined that the Good is applied correctly and may be defective, Seller will issue the Help Desk Ticket Number to the caller. The caller, if a distributor, will be issued an RMA with the proper instructions. If the caller is an end-user, a Help Desk ticket number will be issued to the end-user to provide to the distributor who sold the unit to facilitate the return. The distributor will contact Seller for an RMA request using Help Desk Ticket Number as a reference. EasyHeat, Inc. is a wholly owned subsidiary of Appleton Grp LLC d/b/a Appleton Group. All sales are subject to “Appleton Grp LLC Standard Terms and Conditions of Sale,” included in this document. 1. Orders: Minimum order $250.00 net. 2. Payment Terms: Net 30 days. No anticipatory discounts will be allowed. 3. Returns: Prior written factory authorization is required before the return of any non-performing material is allowed. EasyHeat, Inc. does not accept the return of obsolete or slow moving items. 4. Other: Any and all claims must be made within 90 days of invoice date. No discounts will be allowed in anticipation of claim resolution. Promotional Opportunities: Easy Heat will participate in promotional activities such as pre-season booking programs, shows and distributor promotions. Please contact your EasyHeat representative to plan your season’s purchases accordingly. Represented by: NOTE: FOR TECHNICAL ASSISTANCE, TRADE AND DISTRIBUTOR DISCOUNTING, CONTACT LOCAL REPRESENTATI VE. ORDERING INFORMATION PricingPricing Expedited Handling: The greater of $100 or 5% per order. Expedited handling is defined as any shipping requirement less than current lead times. Special Packing and Marking: Seller reserves the right to charge for special packing, other than standard commercial packing, made at the request of Buyer. On orders requiring special marking, seller reserves the right to assess a service charge.

Appears in 1 contract

Samples: Terms of Sale

Optional Help Desk Service Program. An optional Help Desk ticket can be used to help expedite a complex or large defective return. For Goods issues that are not obvious shipping or workmanship issues, application assistance from Seller should be provided in the initial phase of the RMA process. This call, from either a distributor or end-user customer, is recorded in the Technical Service Department as a Help Desk Ticket Number. Seller strongly recommends the installer or end-user contact Seller directly in case of a Goods issue. Once it is determined that the Good is applied correctly and may be defective, Seller will issue the Help Desk Ticket Number to the caller. The caller, if a distributor, will be issued an RMA with the proper instructions. If the caller is an end-user, a Help Desk ticket number will be issued to the end-user to provide to the distributor who sold the unit to facilitate the return. The distributor will contact Seller for an RMA request using Help Desk Ticket Number as a reference. EasyHeat, Inc. is a wholly owned subsidiary of Appleton Grp LLC d/b/a Appleton Group. All sales are subject to “Appleton Grp LLC Standard Terms and Conditions of Sale,” included in this document. 1. Orders: Minimum order $250.00 net. 2. $25.00 handling charge will be added to orders less than $250.00 NET Payment Terms: Net 30 days. No anticipatory discounts will be allowed. 3. Returns: Prior written factory authorization is required before the return of any non-non- performing material is allowed. EasyHeat, Inc. does not accept the return of obsolete or slow moving items. 4. Other: Any and all claims must be made within 90 days of invoice date. No discounts will be allowed in anticipation of claim resolution. Promotional OpportunitiesThe prices herein are for shipment to distributor stock, and are subject to any and all state or local taxes, use or other taxes applicable to the sale of such commodities. EASYHEAT® products and systems are provided with a limited warranty: Easy Heat will participate See respective owner’s manuals/installation instructions or contact EasyHeat for complete terms and conditions. EASYHEAT Inc. written instructions and warranties shall supersede information in promotional activities such as prethis document. For the latest information, go to xxx.xxxxxxxx.xxx. EasyHeat Inc. 0000 Xxxx Xxxxxxx Xxxx Rosemont, IL 60018 Tel 000-season booking programs000-0000 Fax 000-000-0000 xxx.xxxxxxxx.xxx Remittances EasyHeat Inc. P O Box # 93720 Chicago, shows and distributor promotions. Please contact your EasyHeat representative to plan your season’s purchases accordingly. Represented by: NOTE: FOR TECHNICAL ASSISTANCE, TRADE AND DISTRIBUTOR DISCOUNTING, CONTACT LOCAL REPRESENTATI VE. ORDERING INFORMATION PricingIL 60673-3720

Appears in 1 contract

Samples: Terms of Sale

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Optional Help Desk Service Program. An optional Help Desk ticket can be used to help expedite a complex or large defective return. For Goods issues that are not obvious shipping or workmanship issues, application assistance from Seller should be provided in the initial phase of the RMA process. This call, from either a distributor or end-user customer, is recorded in the Technical Service Department as a Help Desk Ticket Number. Seller strongly recommends the installer or end-user contact Seller directly in case of a Goods issue. Once it is determined that the Good is applied correctly and may be defective, Seller will issue the Help Desk Ticket Number to the caller. The caller, if a distributor, will be issued an RMA with the proper instructions. If the caller is an end-user, a Help Desk ticket number will be issued to the end-user to provide to the distributor who sold the unit to facilitate the return. The distributor will contact Seller for an RMA request using Help Desk Ticket Number as a reference. EasyHeat, Inc. is a wholly owned subsidiary of Appleton Grp LLC d/b/a Appleton Group. All sales are subject to “Appleton Grp LLC Standard Terms and Conditions of Sale,” included in this document. 1. Orders: Minimum order $250.00 net. 2. $25.00 handling charge will be added to orders less than $250.00 NET Payment Terms: Net 30 days. No anticipatory discounts will be allowed. 3. Returns: Prior written factory authorization is required before the return of any non-non- performing material is allowed. EasyHeat, Inc. does not accept the return of obsolete or slow moving items. 4. Other: Any and all claims must be made within 90 days of invoice date. No discounts will be allowed in anticipation of claim resolution. Promotional OpportunitiesEASYHEAT® products and systems are provided with a limited warranty: Easy Heat will participate See respective owner’s manuals/installation instructions or contact EasyHeat for complete terms and conditions. EASYHEAT Inc. written instructions and warranties shall supersede information in promotional activities such as prethis document. For the latest information, go to xxx.xxxxxxxx.xxx. EasyHeat Inc. 0000 Xxxx Xxxxxxx Xxxx Rosemont, IL 60018 Tel 000-season booking programs000-0000 Fax 000-000-0000 xxx.xxxxxxxx.xxx Remittances EasyHeat Inc. P O Box # 93720 Chicago, shows and distributor promotions. Please contact your EasyHeat representative to plan your season’s purchases accordingly. Represented by: NOTE: FOR TECHNICAL ASSISTANCE, TRADE AND DISTRIBUTOR DISCOUNTING, CONTACT LOCAL REPRESENTATI VE. ORDERING INFORMATION PricingIL 60673-3720

Appears in 1 contract

Samples: Terms of Sale

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