Oss Performance Measures Clause Samples

Oss Performance Measures. The Parties will provide a level of service to each other with respect to services and facilities under this Agreement in compliance with the non-discrimination requirements of the Act. The performance measurements detail the areas of performance to be tracked, reported and audited. GTE will make available monthly performance measurement data via the internet on GTE’s WISE website. The results of these performance measurements shall be used to indicate the level of quality of service GTE provides to Mpower and satisfies GTE’s obligations under the Act or state law. Furthermore, GTE expects to satisfy requirements for reporting and auditing as may be mandated by state law. Performance measurements to measure quality of service are provisional and subject to continued evolution as driven by the industry and state commissions. Performance measurements, when developed and implemented on GTE’s WISE website (▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/wise), shall be made available to Mpower and shall automatically modify and/or replace existing performance measurements GTE currently makes available to all CLECs. GTE’s performance measurements are made available on a nationwide basis to all qualifying CLECs. Such performance measurements provide for standards to measure the quality of services, elements or functions offered by GTE within the following major categories: Pre-Ordering Pre-ordering activities relate to the exchange of information between GTE and CLECs regarding current or proposed customer products and services, or any other information required to initiate ordering of service. Pre-ordering encompasses the critical information needed to submit a provisioning order from CLECs to GTE. The pre-order measurement reports the timeliness with which pre-order inquiries are returned to CLECs by GTE.