Common use of Other communication Clause in Contracts

Other communication. Web o The AHCCCS website, xxx.xxxxxxxx.xxx will be updated continually to reflect program changes as decisions are made. o The Childless Adults phase out plan will be posted on the AHCCCS website, xxx.xxxxxxxx.xxx. o The AHCCCS website will provide opportunity for the public to electronically submit comment. Those comments will be posted on the website. o Information for members will be posted on the AHCCCS website member portal, xxx.xxxxxxxx.xxx/xxxxxxx, the Health-e-Arizona website, xxx.xxxxxxxxxxxxxx.xxx and the DES website, xxxxx://xxxx.xxxxx.xxx/dbme/faa/myFamilyBenefits. o Members can access information about the status of their eligibility at xxx.xxxxxxxx.xxx/xxxxxxx/xxxxxxxx. o Providers can verify the status of member eligibility at xxxxx://xxxxx.xxxxxxxxxxxxx.xx/Home.asp. • Legislative and Rule Making Process o Should this plan require legislative action, it will go through the normal public process at the Legislature where there is public notice, a hearing and opportunity to be heard. o Notice will also be published statewide through the Secretary of State and/or newspaper publication and a 30-day public comment period will be provided. Public comment can be submitted electronically via the AHCCCS website or by mail. Comments received electronically will be posted on the AHCCCS website. • Providers/Health Plans o AHCCCS will distribute information regarding program changes to all of its contracted health plans. o Providers will receive information regarding program changes through the monthly AHCCCS electronic newsletter for providers, “Claims Clues.” o The health plans will disseminate information as a component of their normal member outreach tools. AHCCCS health plans have community and provider relations staff that will be able to assist AHCCCS in its efforts to inform members and the public. o AHCCCS makes a file available monthly to health plans, Indian Health Services and 638 tribal contractors that identifies AHCCCS members with redeterminations due in the next 60 days. This file can be sorted by zip code and eligibility category. o The 270/271 eligibility and enrollment verification will include redetermination due dates for each member effective June 19, 2011. The 270/271 is available on line (AHCCCS On Line), through IVR and through batch processing. Batch processing will be updated effective October 1, 2011. • Stakeholders/Community Partners o AHCCCS will send mass emails to stakeholders and community partners to notify them when the AHCCCS website has been updated with new information. o AHCCCS will distribute information about program changes to its Health-e- Arizona subscribers. Health-e-Arizona subscribers have 220 located across the state and are very dedicated to assisting people in applying for or renewing coverage. They will receive complete information about this phase out plan and how they can assist. o Although AHCCCS has already held tribal consultation on this matter, AHCCCS will ensure specific communication to the tribes, I.H.S. and 638 facilities and host any consultation or information session as needed. As a result AHCCCS has modified its monthly renewal file which provides the names of members whose renewal dates are due in the next 60 days. As of May 4, 2011 IHS and 638 contractors can sort this file by zip code and eligibility category. o AHCCCS will work with the Health-e-Arizona Steering Committee to develop an outreach plan for AHCCCS Care households. The plan will include notification to community partners of the change to the AHCCCS Care program and ideas for assisting AHCCCS Care members. See Attachment #9 o In addition, AHCCCS will host two one-hour training sessions for community partners and stakeholders that assist the AHCCCS Care population. The training will focus on walking through the steps of the Childless Adult Phase out Plan. • News Entities o AHCCCS may also provide information through news entities.

Other communication. Web o The AHCCCS website, xxx.xxxxxxxx.xxx will be updated continually to reflect program changes as decisions are made. o The Childless Adults phase out plan will be posted on the AHCCCS website, xxx.xxxxxxxx.xxx. o The AHCCCS website will provide opportunity for the public to electronically submit comment. Those comments will be posted on the website. o Information for members will be posted on the AHCCCS website member portal, xxx.xxxxxxxx.xxx/xxxxxxx, the Health-e-Arizona website, xxx.xxxxxxxxxxxxxx.xxx and the DES website, xxxxx://xxxx.xxxxx.xxx/dbme/faa/myFamilyBenefits. o Members can access information about the status of their eligibility at xxx.xxxxxxxx.xxx/xxxxxxx/xxxxxxxx. o Providers can verify the status of member eligibility at xxxxx://xxxxx.xxxxxxxxxxxxx.xx/Home.asp. • Legislative and Rule Making Process o Should this plan require legislative action, it will go through the normal public process at the Legislature where there is public notice, a hearing and opportunity to be heard. o Notice will also be published statewide through the Secretary of State and/or newspaper publication and a 30-day public comment period will be provided. Public comment can be submitted electronically via the AHCCCS website or by mail. Comments received electronically will be posted on the AHCCCS website. • Providers/Health Plans o AHCCCS will distribute information regarding program changes to all of its contracted health plans. o Providers will receive information regarding program changes through the monthly AHCCCS electronic newsletter for providers, “Claims Clues.” ―Claims Clues.‖ o The health plans will disseminate information as a component of their normal member outreach tools. AHCCCS health plans have community and provider relations staff that will be able to assist AHCCCS in its efforts to inform members and the public. o AHCCCS makes a file available monthly to health plans, Indian Health Services and 638 tribal contractors that identifies AHCCCS members with redeterminations due in the next 60 days. This file can be sorted by zip code and eligibility category. o The 270/271 eligibility and enrollment verification will include redetermination due dates for each member effective June 19, 2011. The 270/271 is available on line (AHCCCS On Line), through IVR and through batch processing. Batch processing will be updated effective October 1, 2011. • Stakeholders/Community Partners o AHCCCS will send mass emails to stakeholders and community partners to notify them when the AHCCCS website has been updated with new information. o AHCCCS will distribute information about program changes to its Health-e- Arizona subscribers. Health-e-Arizona subscribers have 220 located across the state and are very dedicated to assisting people in applying for or renewing coverage. They will receive complete information about this phase out plan and how they can assist. o Although AHCCCS has already held tribal consultation on this matter, AHCCCS will ensure specific communication to the tribes, I.H.S. and 638 facilities and host any consultation or information session as needed. As a result AHCCCS has modified its monthly renewal file which provides the names of members whose renewal dates are due in the next 60 days. As of May 4, 2011 IHS and 638 contractors can sort this file by zip code and eligibility category. o AHCCCS will work with the Health-e-Arizona Steering Committee to develop an outreach plan for AHCCCS Care households. The plan will include notification to community partners of the change to the AHCCCS Care program and ideas for assisting AHCCCS Care members. See Attachment #9 o In addition, AHCCCS will host two one-hour training sessions for community partners and stakeholders that assist the AHCCCS Care population. The training will focus on walking through the steps of the Childless Adult Phase out Plan. • News Entities o AHCCCS may also provide information through news entities.

Other communication.  Web o The AHCCCS website, xxx.xxxxxxxx.xxx will be updated continually to reflect program changes as decisions are made. o The Childless Adults phase out plan will be posted on the AHCCCS website, xxx.xxxxxxxx.xxx. o The AHCCCS website will provide opportunity for the public to electronically submit comment. Those comments will be posted on the website. o Information for members will be posted on the AHCCCS website member portal, xxx.xxxxxxxx.xxx/xxxxxxx, the Health-e-Arizona website, xxx.xxxxxxxxxxxxxx.xxx and the DES website, xxxxx://xxxx.xxxxx.xxx/dbme/faa/myFamilyBenefits. o Members can access information about the status of their eligibility at xxx.xxxxxxxx.xxx/xxxxxxx/xxxxxxxx. o Providers can verify the status of member eligibility at xxxxx://xxxxx.xxxxxxxxxxxxx.xx/Home.asp. •  Legislative and Rule Making Process o Should this plan require legislative action, it will go through the normal public process at the Legislature where there is public notice, a hearing and opportunity to be heard. o Notice will also be published statewide through the Secretary of State and/or newspaper publication and a 30-day public comment period will be provided. Public comment can be submitted electronically via the AHCCCS website or by mail. Comments received electronically will be posted on the AHCCCS website. •  Providers/Health Plans o AHCCCS will distribute information regarding program changes to all of its contracted health plans. o Providers will receive information regarding program changes through the monthly AHCCCS electronic newsletter for providers, “Claims Clues.” o The health plans will disseminate information as a component of their normal member outreach tools. AHCCCS health plans have community and provider relations staff that will be able to assist AHCCCS in its efforts to inform members and the public. o AHCCCS makes a file available monthly to health plans, Indian Health Services and 638 tribal contractors that identifies AHCCCS members with redeterminations due in the next 60 days. This file can be sorted by zip code and eligibility category. o The 270/271 eligibility and enrollment verification will include redetermination due dates for each member effective June 19, 2011. The 270/271 is available on line (AHCCCS On Line), through IVR and through batch processing. Batch processing will be updated effective October 1, 2011. •  Stakeholders/Community Partners o AHCCCS will send mass emails to stakeholders and community partners to notify them when the AHCCCS website has been updated with new information. o AHCCCS will distribute information about program changes to its Health-e- Arizona subscribers. Health-e-Arizona subscribers have 220 located across the state and are very dedicated to assisting people in applying for or renewing coverage. They will receive complete information about this phase out plan and how they can assist. o Although AHCCCS has already held tribal consultation on this matter, AHCCCS will ensure specific communication to the tribes, I.H.S. and 638 facilities and host any consultation or information session as needed. As a result AHCCCS has modified its monthly renewal file which provides the names of members whose renewal dates are due in the next 60 days. As of May 4, 2011 IHS and 638 contractors can sort this file by zip code and eligibility category. o AHCCCS will work with the Health-e-Arizona Steering Committee to develop an outreach plan for AHCCCS Care households. The plan will include notification to community partners of the change to the AHCCCS Care program and ideas for assisting AHCCCS Care members. See Attachment #9 o In addition, AHCCCS will host two one-hour training sessions for community partners and stakeholders that assist the AHCCCS Care population. The training will focus on walking through the steps of the Childless Adult Phase out Plan. •  News Entities o AHCCCS may also provide information through news entities.