Common use of Packet Delivery Guarantee Clause in Contracts

Packet Delivery Guarantee. For Dedicated Internet Access customers only, the COGENT Network has an average monthly Packet Loss no greater than 0.1% (or successful delivery of 99.9% of packets). Packet Loss is defined as the percentage of packets that are dropped between Backbone Hubs on the COGENT Network. COGENT monitors this aggregate packet loss on an ongoing basis, and compiles the collected data into a monthly average packet loss measurement for the COGENT Network. After being notified by Customer of Packet Loss in excess of 0.1%, COGENT will use commercially reasonable efforts to determine the source of such excess Packet Loss and to correct such problem to the extent that the source of the problem is on the COGENT Network. If COGENT fails to remedy such excess Packet Loss within two (2) hours of being notified of any excess Packet Loss on the COGENT Network and average Packet Loss for the preceding 30 days exceeds 0.1%, Customer will receive, at Customer’s request, a Service Credit for the period from the time of notification by the Customer until the average Packet Loss for the preceding 30 days is less than 0.1%. Customer may obtain no more than one (1) month Service Credit for any given month.

Packet Delivery Guarantee. For Dedicated Internet Access customers only, the COGENT The RFCNet Network has an average monthly Packet Loss no greater than of 0.1% or less (or successful delivery of 99.9% of packetspackets or more). Packet Loss is defined as the percentage of packets that are dropped between Backbone Hubs on the COGENT Network. COGENT RFCNet monitors this aggregate packet loss within the RFCNet Network on an ongoing basis, and compiles the collected data into a monthly average packet loss measurement for the COGENT RFCNet Network. Packet Loss is defined as the percentage of packets that are dropped within the RFCNet Network. After being notified by Customer of Packet Loss in excess of 0.1%, COGENT RFCNet will use commercially reasonable efforts to determine the source of such excess Packet Loss and to correct such problem to the extent that the source of the problem is on the COGENT RFCNet Network. If COGENT RFCNet fails to remedy such excess Packet Loss within two four (24) business hours of being notified of any excess Packet Loss on the COGENT Network RFCNet network and average Packet Loss for fo the preceding 30 days exceeds 0.1%, Customer will receive, at Customer’s request, a Service Credit for the period from the time of notification by the Customer until the average Packet Loss for the preceding 30 days is less than 0.1%. Customer may obtain no more than one (1) month Service Credit for any given month.