Common use of Participation and Engagement Clause in Contracts

Participation and Engagement. 12.1 The core value of the Argyll and Bute Health and Social Care Partnership is a person centred approach, ensuring compassion, respect, equality and fairness. Community and staff involvement and engagement remains crucial to planning and implementing effective service change and service development, as well as realising continuous improvement in quality, effectiveness and efficiency in service delivery and outcomes. 12.2 Building on the existing solid foundation, Argyll and Bute Health and Social Care Partnership’s intent for participation and engagement is that it is part of our normal business is delivered via a coproduction approach, achieving a positive relationship with our communities, those who use our services but also the staff who provide them. 12.3 To inform this, the Argyll and Bute Integration Joint Board, will take account of current Statutory Guidance CEL 4 (2010) Informing, Engaging and Consulting with People in Developing Health and Community Care Services, other Participation Standard and National Standards for Community Engagement and any future guidance or standards as well as implementing its own best practice and direction from the Scottish Health Council. 12.4 The Argyll and Bute Health and Social Care Partnership will establish a Communications and Engagement Group to lead and govern its approach. Its membership will include Public Involvement and Communications staff, community representatives covering the geographical area, as well as representation from Trades Unions / Staff Side and the Third sector. The Group will be responsible for developing, implementation and monitoring of the Communications and Engagement Strategy. 12.5 In line with existing Statutory Guidance CEL 4 (2010) or any subsequent guidance, the Communications and Engagement Strategy will include media, public relations and marketing, participation / engagement methodologies for staff and communities (including seldom heard groups taking into account the Equalities Act 2010), feedback to communities and staff, how this has influenced developments / governance arrangements, and mechanisms to ensure community representatives receive the level of support they require to enable their full participation. This will be developed post April 2015 and will be an ongoing iterative strategy. 12.6 Feedback from our communities and staff on their experiences of our services is absolutely fundamental to the work of the Partnership. It is crucial to ensuring continuous improvements in quality, efficiency and effectiveness and is a key performance indicator for services. This will improve service delivery by ensuring patients/care users are at the centre of the process and equal partners in making decision about the care they receive. Of equal importance are the views of our staff, communities, service users and communities to contribute to policy and service review and development. Key principles of the Communications and Engagement Plan demonstrate the value of feedback and the way it influences improvement - “You Said, We Did” philosophy. A range of methodologies will be employed to capture this including social media and web based technology e.g. Patient Opinion. 12.7 The Argyll and Bute Public Partnership Forum (PPF), established in 2006’ is recognised as an approach which has been effective to date. It is a “Hub and Spoke” model of Seven Locality PPFs, reporting to and feeding into local operational management in the NHS. They were developed to ensure local people could work with local staff to develop and improve local services. Localities are the engine room of integration and transformation of services and our intent is to continue, strengthen and develop locality PPFs to support this. Participation and involvement in the PPF is open to all members of the public across Argyll and Bute. 12.8 The elected Chair and Vice Chair of the Argyll and Bute Public Partnership Forum will be members of the Joint Integration Board. .

Participation and Engagement. 12.1 The core value Consultation on this draft Integration Scheme has been taking place as part of the Argyll and Bute Health and Social Care Partnership transitional arrangements during the year 2014/15, and in accordance with the requirements of the Act (consultation timetable referenced at annex 4). This is a person centred approach, ensuring compassion, respect, equality part of an ongoing dialogue and fairness. Community and staff involvement the Integration Scheme will establish the consultation and engagement remains crucial to planning and implementing effective service change and service development, as well as realising continuous improvement in quality, effectiveness and efficiency in service delivery and outcomesparameters of the future Strategic Plans of the Integration Joint Board. 12.2 Building on The stakeholders consulted in the existing solid foundation, Argyll and Bute Health and Social Care Partnership’s intent for participation and engagement is that it is part development of our normal business is delivered via a coproduction approach, achieving a positive relationship with our communities, those who use our services but also the staff who provide them. 12.3 To inform this, the Argyll and Bute this Scheme are: ▪ All stakeholder groups as prescribed in Public Bodies (Joint Working) (Prescribed Consultees) (Scotland) Regulations 2014 ▪ The Shadow Integration Joint Board 12.3 All responses received during consultation will be reviewed and taken into consideration in the production of the final draft of this Scheme. 12.4 The parties jointly agree to provide the following support to the Integration Joint Board ▪ A reviewed ‘Participation and Engagement Strategy’ for the Integration Joint Board will be developed by officers of the Council and the Health Board, under the direction of the Chief Officer, within one year of the date the Parliamentary Order to establish the Integration Joint Board comes into force, and following the direction set in the current co-produced Inverclyde CHCP People Involvement Framework and Inverclyde Alliance Community Engagement Strategy. ▪ This Strategy will take account of current Statutory Guidance CEL 4 (2010) Informing, Engaging be subject to regular review by the Integration Joint Board and Consulting will also be applied at locality level where appropriate. ▪ This Strategy will be consistent with People in Developing Health and Community Care Services, other Participation Standard and the National Standards for Community Engagement and any future guidance or standards as well as implementing its own best practice and direction from the Scottish Health Council. 12.4 The Argyll and Bute Health and Social Care Partnership will establish a Communications and Engagement Group to lead and govern its approach. Its membership will include Public Involvement and Communications staff, community representatives covering the geographical areaprinciples of co-production, as well as representation from Trades Unions / Staff Side and restated in the Third sector. Community Empowerment Bill 2013: • Equality • Diversity • Accessibility • Reciprocity ▪ The Group will be responsible for developing, implementation and monitoring of the Communications and Engagement Strategy. 12.5 In line with existing Statutory Guidance CEL 4 (2010) or any subsequent guidance, the Communications Integration Joint Board’s Participation and Engagement Strategy will include media, public relations and marketing, participation / engagement methodologies for staff and communities (including seldom heard groups taking into account be compliant with the Equalities Act 2010)(Scotland) 2012., feedback to communities taking appropriate account of the eight protected characteristics of people who use services: • Disability • Sex (gender) • Gender reassignment • Pregnancy and staff, how this has influenced developments / governance arrangements, and mechanisms to ensure community representatives receive the level of support they require to enable their full participation. This maternity • Race • Religion or belief • Sexual orientation • Age Our engagement networks will be developed post April 2015 actively encouraged to consider and comment on our performance using annual performance reports that will be an ongoing iterative strategypublished by the Integration Joint Board. 12.6 Feedback from our communities and staff on their experiences of our services is absolutely fundamental to the work of the Partnership. It is crucial to ensuring continuous improvements in quality, efficiency and effectiveness and is a key performance indicator for services. This will improve service delivery by ensuring patients/care users are at the centre of the process and equal partners in making decision about the care they receive. Of equal importance are the views of our staff, communities, service users and communities to contribute to policy and service review and development. Key principles of the Communications and Engagement Plan demonstrate the value of feedback and the way it influences improvement - “You Said, We Did” philosophy. A range of methodologies will be employed to capture this including social media and web based technology e.g. Patient Opinion. 12.7 The Argyll and Bute Public Partnership Forum (PPF), established in 2006’ is recognised as an approach which has been effective to date. It is a “Hub and Spoke” model of Seven Locality PPFs, reporting to and feeding into local operational management in the NHS. They were developed to ensure local people could work with local staff to develop and improve local services. Localities are the engine room of integration and transformation of services and our intent is to continue, strengthen and develop locality PPFs to support this. Participation and involvement in the PPF is open to all members of the public across Argyll and Bute. 12.8 The elected Chair and Vice Chair of the Argyll and Bute Public Partnership Forum will be members of the Joint Integration Board. .