Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator: a) Acknowledge the complaint within 3 business days. b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates. c) Appropriate individuals consider and evaluate ALL relevant information. d) Ensure that there is a rationale connection between the facts presented and the conclusions reached. e) Allow the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision. f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution. g) Ensure that the resolution timeline is suitable to the nature of the complaint. h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO. i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO. 4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NA
Appears in 9 contracts
Samples: Facility Services Agreement, Facility Services Agreement, Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NA.
Appears in 8 contracts
Samples: Facility Services Agreement, Facility Services Agreement, Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NAProposal (Where Applicable)β
Appears in 7 contracts
Samples: Facility Services Agreement, Agreement for the Provision of Facility Services, Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NANot applicable
Appears in 6 contracts
Samples: Facility Services Agreement, Facility Services Agreement, Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only.
i. Multifocal or Accomodative Intraocular Lens ii. NAToric Intraocular Lenses
Appears in 4 contracts
Samples: Facility Services Agreement, Facility Services Agreement, Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow Xxxxx the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only.
i. Multifocal or Accomodative Intraocular Lens ii. NAToric Intraocular Lenses
Appears in 2 contracts
Samples: Facility Services Agreement, Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow Xxxxx the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NA.
Appears in 2 contracts
Samples: Facility Services Agreement, Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the OperatorService Providers:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow Xxxxx the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator Service Provider will provide information to the complainant on how to contact the PCO.
i) The Operator Service Provider may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator Service Provider and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NA.
Appears in 1 contract
Samples: Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow Xxxxx the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NANot applicable
Appears in 1 contract
Samples: Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow Xxxxx the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NAProposal (Where Applicable)β
Appears in 1 contract
Samples: Facility Services Agreement
Patient Concerns Resolution Process. 4.01 The following is a summary of the AHS Patient Concerns Resolution Process for contracted service providers, including the Operator:
a) Acknowledge the complaint within 3 business days.
b) Inform the complainant of the actions to be taken to address their noted complaint, and state the frequency of contacts/updates.
c) Appropriate individuals consider and evaluate ALL relevant information.
d) Ensure that there is a rationale connection between the facts presented and the conclusions reached.
e) Allow Xxxxx the complainant the opportunity to rebut/challenge the facts/rationale used in making the decision.
f) Document the actions (i.e. phone calls, meetings, etc.) taken towards resolution.
g) Ensure that the resolution timeline is suitable to the nature of the complaint.
h) Upon completion of the patient concerns resolution process, and if a complainant is dissatisfied with the process, the Operator will provide information to the complainant on how to contact the PCO.
i) The Operator may consult with the AHS Patient Concerns Division prior to providing the complainant with the contact information for the PCO.
4.02 If a patient concern involves both the Operator and AHS, the parties will collaborate in resolving the inter-organizational concern to ensure a seamless process for the complainant. The parties will make a decision about the portion of the concern pertaining to their service only. NA
Appears in 1 contract
Samples: Facility Services Agreement
