PERFORMANCE ACCOUNTABILITY. a. Contractor, commencing as of the date of execution of this AGREEMENT by both parties, shall perform all the functions set forth in the AGREEMENT scope of services. Adequate performance under this AGREEMENT is essential and Contractor shall measure its performance results against goals and performance standards provided by this AGREEMENT. Measured performance below goals standards will constitute noncompliance with the terms of this AGREEMENT. b. It is the responsibility of Contractor to bring to the attention of the MCWDB areas of performance which are below goals and standards and, with respect to each such area, prepare a corrective action plan or a statement justifying modification of operational plans. In addition, upon receipt of any monitoring report or other communication identifying areas of concern, a corrective action plan must be submitted to the MCWDB within the time frame identified in the report. A corrective action plan shall consist of the following: (1) Specific Actions to be taken (2) The objective of each action (3) Completion dates (4) Person(s) responsible (5) Result(s) to be accomplished c. Contractor shall submit all corrective plans to the MCWDB for written approval. If approved, Contractor shall keep the MCWDB aware of progress, on a continuing basis, until the corrective action plan results are accomplished. The MCWDB reserves the right to require modifications to the corrective action plan, satisfactory to the MCWDB, in the event of failure by Contractor to achieve the specified results. d. Failure of Contractor to satisfy administrative standards and/or performance goals may result in the immediate reduction of service levels to new applicants and/or enrollees by MCWDB. Such reduction will be accompanied by a proportionate decrease in obligated AGREEMENT funds.
Appears in 2 contracts
Samples: Service Agreement, Service Agreement
PERFORMANCE ACCOUNTABILITY. a. ContractorPROVIDER, commencing as of the date of execution of this AGREEMENT agreement by both parties, shall perform all the functions set forth in the AGREEMENT agreement scope of services. Adequate performance under this AGREEMENT agreement is essential and Contractor PROVIDER shall measure its performance results against goals and performance standards provided by this AGREEMENTagreement. Measured performance below goals standards will constitute noncompliance with the terms of this AGREEMENTagreement.
b. It is the responsibility of Contractor PROVIDER to bring to the attention of the MCWDB areas of performance which are below goals and standards and, with respect to each such area, prepare a corrective action plan or a statement justifying modification of operational plans. In addition, upon receipt of any monitoring report or other communication identifying areas of concern, a corrective action plan must be submitted to the MCWDB within the time frame identified in the report. A corrective action plan shall consist of the following:
(1) Specific Actions to be taken
(2) The objective of each action
(3) Completion dates
(4) Person(s) responsible (5) Result(s) to be accomplished
c. Contractor PROVIDER shall submit all corrective plans to the MCWDB staff for written approval. If approved, Contractor PROVIDER shall keep the MCWDB aware of progress, on a continuing basis, continued basis until the corrective action plan results are accomplished. The MCWDB reserves the right to require modifications to the corrective action plan, satisfactory to the MCWDB, in the event of failure by Contractor PROVIDER to achieve the specified results.
d. Failure of Contractor PROVIDER to satisfy administrative standards and/or performance goals may result in the immediate reduction of service levels to new applicants and/or enrollees by the MCWDB. Such reduction will be accompanied by a proportionate decrease in obligated AGREEMENT agreement funds.
Appears in 2 contracts
Samples: Cooperative Agreement, Cooperative Agreement