PERFORMANCE PROCESS Sample Clauses
PERFORMANCE PROCESS. 23.1 The parties agree that the dismissal of an Employee on the grounds of continued poor performance should only occur after the Employee has been given a fair and proper opportunity (over a reasonable period of time) to improve work performance.
23.2 The Employee concerned will be made fully aware of work expectations and the specific areas of work deficiency. Suitable counselling measures should be utilised in order to achieve positive outcomes.
23.3 Where the Council is of the view that the continued poor performance could lead to dismissal, the process outlined under clause 24 (Disciplinary Process) should be applied.
PERFORMANCE PROCESS a) Contractor shall notify Santa Cruz County of any new software upgrades within 30 days of the introduction of the new software into the industry by Contractor.
b) The Contractor shall adhere to the following Performance Process when upgrading the ITS software and equipment or performing any changes to the ITS at the Facility. Any deviation from this process may result in liquidated damages incurred by the Contractor. Such liquidated damages will be equal to no less than $300.00 per occurrence or equal to any amount imposed by Santa Cruz County’s Client, whichever is greater. Contractor shall be notified of the total amount due via written notice from Santa Cruz County or its Designated Agent. Santa Cruz County or its Designated Agent will invoice Contractor and payment shall be due within thirty (30) days of Contractor’s receipt of invoice.
c) Contractor shall provide Santa Cruz County and/or its Designated Agent, thirty (30) days written notice of a change or upgrade to the ITS at the Facility.
d) Contractor shall perform extensive testing on all system changes or upgrades prior to discussing with Santa Cruz County or its Designated Agent. At a minimum, this shall include the following: • Extensive testing on a system identical to the ITS at the Facility. • Circuit testing. • Configuration / setting preservation testing. • Call processing. • International calling. • Debit/pre-paid card calling.
e) Contractor shall provide detailed written information about the change and/or upgrade, specifically identifying additional features and functionalities said changes will make available to the Facility.
f) Contractor shall receive written notification from Santa Cruz County and/or its Designated Agent, before scheduling or proceeding with any functionality changes to the ITS at the Facility, especially if the changes will cause an interruption in service.
g) Contractor shall provide Santa Cruz County and/or its Designated Agent with written instructions for the inmates to update the voice prompts or dialing procedure. Such instructions shall be provided in English and Spanish and posted throughout the Facility by Contractor.
h) Santa Cruz County, at its option, shall have a minimum of two (2) weeks to notify inmates at the Facility of any ITS changes that are going to specifically affect the inmates.
i) Contractor shall coordinate a convenient time and day with Santa Cruz County and/or its Designated Agent to implement the changes or upgrades to the ITS to avoi...
PERFORMANCE PROCESS. The parties agree that the dismissal of an employee on the grounds of continued poor performance should only occur after the employee has been given a fair and proper opportunity (over a reasonable period of time) to improve work performance. It is expected that the employee concerned is made fully aware of work expectations and the specific areas of work deficiency. Suitable training and counselling measures should be utilised in order to achieve positive outcomes.
PERFORMANCE PROCESS. An employee and their supervisor will develop and agree on an Individual Performance Agreement within eight weeks of: