Phone Support Services Sample Clauses
Phone Support Services. HealthStream hereby agrees to provide to Client and Authorized Users access to HealthStream's support personnel via telephone to obtain answers to questions regarding the routine provision of Learning Services and Administrative Services. Phone Support Services shall be available to the Client or any Authorized User during normal business hours, Central Standard Time. Each Authorized User instance of access of the Phone Support Services shall be known as a "Phone Support Session."
Phone Support Services. IT&S's call center shall provide first level support via telephone to Authorized Users to obtain answers to questions regarding the routine provision of Learning Services and Administrative Services ("Phone Support Services"). HealthStream hereby agrees to provide to IT&S's call center Phone Support Services if personnel of IT&S cannot resolve the issue. Phone Support Services shall be available to the IT&S's call center from 8 AM to 5 PM Central Time, Monday through Friday, except for normal holidays. HealthStream shall expand this time to 7 AM to 7 PM Central time effective January 1, 2002.