Common use of Policies and Procedures Designed to Ensure Quality Clause in Contracts

Policies and Procedures Designed to Ensure Quality. The ADRC shall establish policies and procedures to ensure: i. Knowledgeable and skilled staff; ii. Quality information and assistance and options counseling; iii. Quality enrollment counseling; iv. Long-term care functional screen accuracy and consistency; v. Quality disability benefit specialist services; and vi. Comprehensive collection and review of customer contact data.