Common use of POS Software Clause in Contracts

POS Software. During the Term, NCR Voyix grants you a limited license to install and use the Payments Gateway POS client software (“POS Software”) to enable Transactions as permitted by this Agreement and any associated Orders. Except as otherwise specifically permitted herein, the restrictions on the use of the NCR Voyix Software as set forth in the Agreement shall apply with equal force and effect to Customer’s use of the POS Software hereunder. Subject to your payment of applicable fees in accordance with the Agreement, during the Term NCR Voyix will provide support services for the POS Software. You will provide your personnel and customers with “level 1” support via on-site trained personnel who will receive initial support calls and resolve all user-solvable issues, including calls for assistance with browsers, internet access, and other items you provide. Your support personnel may escalate unresolved calls within the scope of the POS Software to NCR Voyix’s help desk, and NCR Voyix will use commercially reasonable efforts to resolve technical issues. Support for applications or configurations not provided by NCR Voyix are not included. Telephone support for application consulting is available 24 hours a day, seven days a week. Telephone support for system unavailability issues is available 24 hours a day, seven days a week. Support efforts may include on-site visits only when, in NCR Voyix’s sole discretion, on-site work is necessary; any customer-requested on-site visits will be charged at NCR Voyix’s then-current time and materials rates. NCR Voyix may update the Gateway Services at any time for performance, usability, security, or other reasons. Where circumstances reasonably permit, NCR Voyix will provide you prior written notice of changes that it deems likely to require substantial action on your part. At NCR Voyix’s request, you will provide reasonable access to your systems and personnel as required to implement changes. New Gateway Service releases may change user interfaces, features, procedures, configuration, and user documentation; utilizing them may require you to upgrade or modify your hardware at your own cost.