Post Upload Process Clause Samples

Post Upload Process. Once the file has been uploaded to the TIX Platform, the Supplier will check that the files have loaded successfully and to the correct cases. The Supplier will review all possible mismatches and confirm whether they are correct or incorrect. The Supplier will then create a mop-up file for the exceptions and any mismatches. The mop-up file will then be loaded as previously detailed, following the same validation and sign off checks. Once all exceptions/mismatches have been resolved, confirmation of a successful load will be formally issued to the Client. A Case Status Report will be submitted within 5 Business Days of the load confirmation, which will detail all Accounts which have been loaded. The Case Status Report will contain the B Reference illustrating the number of Accounts which have been loaded on to the TIX Platform and the IVA information for that Account. The Client will review the Case Status Report and confirm that they are happy to sign off the load as successful. IVA Notification Notification to the Client of an IVA received Within 3 Business Days on 98% of IVA proposals (taken as a monthly average) where proposals received by 10:30am. IVA Voting Register the Client vote on IVAs Vote on 95% of proposals prior to the MOC provided the Supplier receives the proposals 14 Business Days prior to the MOC. ▇▇▇ Chairman’s report Report the outcome of IVA Chairman’s report Report the outcome of the MOC within 10 Business Days of the receipt of the Chairman’s report on 98% of cases where no query has been raised and in any event within 20 Business Days of receipt of the chairman’s in respect of 100% of cases where no query is outstanding. Terminations and Completions All accounts will be closed upon receipt of Certificates of Termination or Completion as described above Report the outcome within 10 Business Days from receipt of notification on 95% of cases, where no query has been raised A failure of any 3 of the above SLAs in any calendar month will constitute one “breach”. Should the Supplier conduct 3 of these “breaches” in a consecutive 3 month rolling period then this will constitute a material breach.