Postal Services. Area Standard Outgoing external mail, parcel and courier services All items (correctly prepared) will be processed and despatched on the day they are received. Trackable item details will be forwarded to account customers electronically and non-account customers on request. Postal Services track these items pro-actively and intervene when issues arise. Incoming external mail and parcels Postal Services handle these for all Whiteknights campus buildings. Postal Services will sort and deliver to Whiteknights House office delivery points on the day they are received in the morning. Items not destined for Whiteknights house are inserted into the internal distribution stream for next round despatch. Internal mail and parcel distribution Items of standard mail are distributed on a ‘sort and deliver on the next round’ basis, which will always be on the same day or the following morning (Mon-Fri) for late arriving items. Mail Shop Customers will be served between 9am and 4.30pm, Monday – Friday. All services available to account customers are provided. Areas NOT covered by Postal Services Service Level Agreement Postal Services do not provide office delivery services within buildings except for Whiteknights House. Distribution work involving significant heavy multiple parcel collections; very large numbers of items (filling a van) and anything that would require more than one person to lift; or ad-hoc work that might otherwise significantly delay scheduled rounds, should be referred to Portering Services.
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Postal Services. Area Standard Outgoing external mail, parcel and courier services All items (correctly prepared) will be processed and despatched on the day they are received. Trackable item details will be forwarded to account customers electronically and non-account customers on request. Postal Services service track these items pro-actively and intervene when issues arise. Incoming external mail and parcels Postal Services handle these for all Whiteknights campus buildingsRG6 6AH and 6UR postcodes. Postal Services will sort and deliver to Whiteknights House office delivery points on the day they are received in the morningreceived, up to 4pm. Items not destined for Whiteknights house are inserted into the internal distribution stream for next round despatch. Internal mail and parcel distribution Items of standard mail are distributed on a ‘sort and deliver on the next round’ basis, which will always be on the same day or the following morning (Mon-Fri) for late arriving items. Mail Shop Customers will be served between 9am and 4.30pm4pm, Monday – Friday. All services available to account customers are provided. Areas NOT covered by Postal Services Service Level Agreement Postal Services do not provide office delivery services within buildings except for Whiteknights House. Distribution work involving significant heavy multiple parcel collections; very large numbers of items (filling a van) and anything that would require more than one person to lift; or ad-hoc work that might otherwise significantly delay scheduled rounds, should be referred to Portering Services.
Appears in 1 contract
Samples: Service Level Agreement
Postal Services. Area Standard Outgoing external mail, parcel and courier services All items (correctly prepared) will be processed and despatched on the day they are received. Trackable item details will be forwarded to account customers electronically and non-account customers on request. Postal Services track these items pro-actively and intervene when issues arise. Incoming external mail and parcels (from Royal Mail) Postal Services handle these for all Whiteknights campus buildings. Postal Services will sort and deliver to Whiteknights House office delivery points on the day they are received in the morning. Items not destined for Whiteknights house are inserted into the internal distribution stream for next round despatch. All other carriers deliver directly to open and accessible buildings. Internal mail and parcel distribution Items of standard mail are distributed on a ‘sort and deliver on the next round’ basis, which will always be on the same day or the following morning (Mon-Fri) for late arriving items. Private Mail Shop Customers will be served between 9am and 4.30pm, Monday – Friday. All services available to account customers are provided. Areas NOT covered by Postal Services Service Level Agreement Postal Services do not provide office delivery services within buildings except for Whiteknights House. Distribution work involving significant heavy multiple parcel collections; very large numbers of items (filling a van) and anything that would require more than one person to lift; or ad-hoc work that might otherwise significantly delay scheduled rounds, should be referred to Portering Services.
Appears in 1 contract
Samples: Service Level Agreement