Priority C Errors. Affymetrix may include the Fix for the Error in a subsequent major release of the SOFTWARE. If Affymetrix believes that a problem reported by Customer may not be due to an Error in the SOFTWARE, Affymetrix will so notify Customer. At that time, Customer may (1) instruct Affymetrix to proceed with problem determination at its possible expense as set forth below, or (2) instruct Affymetrix that Customer does not wish the problem pursued at its possible expense. If Customer requests that Affymetrix proceed with problem determination at its possible expense and Affymetrix determines that the error was not due to an Error in the SOFTWARE, Customer shall pay Affymetrix, at Affymetrix’ then-current and standard consulting rates, for all work performed in connection with such determination, plus reasonable related expenses incurred therewith. If Customer instructs Affymetrix that it does not wish the problem pursued at its possible expense or if such determination requires effort by Affymetrix in excess of Customer’s instructions, Affymetrix may, at its sole discretion, elect not to investigate the problem with no liability therefor. Customer shall not be liable for (i) problem determination or repair to the extent problems are due to Errors in the SOFTWARE, (ii) work performed under this paragraph in excess of its instructions or (iii) work performed after Customer has notified Affymetrix that it no longer wishes work on the problem determination to be continued at its possible expense (such notice shall be deemed given when actually received by Affymetrix).
Priority C Errors. Infospace may include the Fix for the Error in the next major release of the Software.
Priority C Errors. In the event of a Priority C Error, Selectron shall, within two (2) business days of receiving Licensee’s report, commence verification of the Error. Upon verification, Selectron shall use commercially reasonable efforts to resolve the Error with an Error Correction. Selectron shall use commercially reasonable efforts to provide a workaround for the Error within six (6) business days of receiving Licensee’s report of such Error, and an Error Correction within three (3) weeks of receiving Licensee’s report. Selectron shall provide Licensee with periodic reports on the status of the Error Correction.
1. Overview 19 1.1. Revision History 19
2. Functionality 20 2.1. The Relay Platform 20 2.2. Permits Pack 20 2.3. Relay Outbound 21 2.4. Languages 23 3. System Integration 23 3.1. Application Database Interfaces 23 4. Deployment Model 24 4.1. Hosted IVR Access 24 5. Administrative Tasks 24 5.1. Run System Reports 24 5.2. Schedule Outbound Campaigns 25 6. Responsibilities 25 6.1. Selectron Technologies, Inc 25 6.2. Chula Vista, CA 27
1. Overview This Statement of Work (SOW) outlines the services provided by Selectron Technologies, Inc. (Selectron) to the City of Chula Vista, CA (Chula Vista or Customer). The features, functionality, and services are provided through Selectron Technologies’ Relay communication platform (Relay).
1.1. Revision History
Priority C Errors. In the event of a Priority C Error, Q5id will, within two (2) business days of receiving Licensee’s report, commence verification of the Error. Upon verification, Q5id will use commercially reasonable efforts to resolve the Error with an Error Correction; to provide a workaround for the Error within six
Priority C Errors. M-Group shall use commercially reasonable efforts to include the Fix for the Error in the next major release of the Licensed Software.
Priority C Errors. Nitorco shall use commercially reasonable efforts to include the fix for the Error in the next major release of the Services.
Priority C Errors. In the event of a Priority C Error, Selectron shall, within two (2) business days of receiving Licensee’s report, commence verification of the Error. Upon verification, Selectron shall use commercially reasonable efforts to resolve the Error with an Error Correction. Selectron shall use commercially reasonable efforts to provide a workaround for the Error within six (6) business days of receiving Licensee’s report of such Error, and an Error Correction within three (3) weeks of receiving Licensee’s report. Selectron shall provide Licensee with periodic reports on the status of the Error Correction.
Priority C Errors pos.com shall use commercially reasonable efforts to include the Fix xxx the Error in the next major release of the SDK Software.
Priority C Errors. AbsInt shall use commercially reasonable efforts to include the Fix for the Error in the next major release of the Licensed Software.
Priority C Errors. In the event of a Priority C Error, Selectron shall, within two (2)
