Priority Level Definitions Sample Clauses

Priority Level Definitions. The following Priority level definitions will be used to determine the maximum response times of the Incidents:

Priority Level Definitions. To create clear expectations, Augmedix defines priority levels based on the criticality of its function. The priority levels, including resolution, response and update interval timelines are set forth in the table below: P1 Critical Interruption making a critical functionality inaccessible or a complete network interruption causing a severe impact on services availability. 1 hour or less 5 mins or less 15 mins P2 High Critical functionality or network access interrupted, degraded or unusable, having a severe impact on services availability. 2 hours 15 mins or less 30 mins P3 Medium Non critical function or procedure, unusable or hard to use, having an operational impact but with no direct impact on services availability. 8 hours 30 mins or less 4 hours P4 Low Application or personal procedure unusable, where a workaround is available, or a repair is possible. 24 hours 1 hour or less N/A P5 Request General service request 48 hours 4 hours or less N/A Scribe Vendor shall make every attempt to meet the restoration targets listed above. Incidents shall be deemed “restored” when Augmedix reasonably determines that Scribe Vendor has provided a suitable resolution, solution, or work-around for the incident. Suitable shall mean that the resolution, solution or work-around does not materially impact Augmedix ability to provide its Services.

Priority Level Definitions. (i) Critical: defined as any problem that completely prevents the operation of the Software or Services and for which there is no work-around.

Priority Level Definitions. 1.1 Priority 0 (Disaster)