Common use of Priority Services Clause in Contracts

Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Initial Post-Warranty Term: Expiration of the Warranty Period through the first anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee in Total 1 Model DS950 Scanner Year 1 $1,885.00 $1,885.00 1. Telephone Support.

Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Initial Post-Warranty Term: Expiration of the Warranty Period through the first anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee in Total 1 5 Model DS950 DS300 Scanner Year 1 $1,885.00 100.00 $1,885.00 500.00 100 ExpressVote BMD Year 1 $75.00 $7,500.00 1. Telephone Support.

Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Initial Post-Warranty Term: Expiration of the Warranty Period through the first second anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee in Total 1 Model DS950 DS450 Scanner Year 1 $1,885.00 1,795.00 $1,885.00 1,795.00 1 Model DS450 Scanner Year 2 $1,795.00 $1,795.00 1. Telephone Support.

Priority Services. Customer has access to the ES&S Help Desk for assistance. • The customer receives priority on service calls. • The customer receives priority on response time. • The customer receives priority on certified ES&S parts inventory. Initial Post-Warranty Term: Expiration of the Warranty Period through the first anniversary thereof Listed below are the Hardware Products and Fees for which Firmware License, Maintenance and Support will be provided: Qty Description Coverage Period Annual Firmware License, Maintenance and Support Fee Per Unit Firmware License, Maintenance and Support Fee in In Total 26 Model DS300 Scanner Year 1 $95.00 $2,470.00 2 Model DS950 Scanner Year 1 $1,885.00 1,795.00 $1,885.00 3,590.00 1. Telephone Support.