Proactive Outage Notification. SLA. The Proactive Outage Notification SLA provides credits if Verizon fails to notify Customer of a Device Outage as provided below. Proactive Outage Notification will be provided to the Customer’s designated point of contact by e-mail or pager. Verizon has fifteen (15) minutes to notify Customer’s primary point of contact from the start point of the Notification Period, as defined below.
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Proactive Outage Notification. SLA. The Proactive Outage Notification SLA provides credits if Verizon fails to notify Customer of a Managed Device Outage as provided below. Proactive Outage Notification will be provided to the Customer’s designated point of contact by e-mail or pager. Verizon has fifteen (15) minutes to notify Customer’s primary point of contact from the start point of the Notification Period, as defined below.
Appears in 2 contracts
Proactive Outage Notification. SLA. The Proactive Outage Notification SLA provides credits if Verizon fails to notify Customer of a Managed Device Outage as provided below. Proactive Outage Notification will be provided to the Customer’s designated point of contact by e-mail or pager. Verizon has fifteen (15) minutes to notify Customer’s primary point of contact from the start point of the Notification Period, as defined below.
Appears in 1 contract
Samples: Service Level Agreement