Common use of Proactive Support Services Clause in Contracts

Proactive Support Services. a. During the Term, SONIFI will perform real time remote monitoring and management of the Internet Access Equipment, subject to the monitoring and management capabilities of the Internet Access Equipment, and will endeavor to detect Internet Access Equipment failures and malfunctions, and degradation and interruption of Internet access in authorized areas of the Premises served by the Internet Access Equipment (collectively, “Network Issues”), conditioned on Customer’s compliance with Section 4 and Subsection 11.1 of the Service Terms, requiring Customer to cooperate with SONIFI and to maintain a sufficient External Broadband Connection. Customer is also responsible for promptly reporting Network Issues to SONIFI Help Desk Personnel when Customer’s employees, contractors, guests or invitees detect Network Issues. b. Upon discovering or receiving notice of a Network Issue during the Term, SONIFI will take commercially reasonable and technically feasible remedial action, as deemed appropriate by Help Desk Personnel, to resolve the identified Network Issue, subject to the applicable provisions of Sections 1 through 3 of these Support Terms, including Customer’s payment of all applicable fees, charges, costs and expenses to SONIFI. c. Customer acknowledges and agrees that it is necessary for SONIFI to perform periodic network security scans in order to confirm that: (a) SONIFI continues to have sufficient access to the Premises Internet Infrastructure, the Internet Access Equipment and Customer-Supplied Equipment (pursuant to Section 4 of the Service Terms) and (b) the Premises Internet Infrastructure, the Internet Access Equipment and Customer-Supplied Equipment continue to be appropriately secured to prevent unauthorized external access. Customer hereby consents to such network security scans conducted by SONIFI for the purpose of completing its obligations under the Broadband Agreement, and these Support Terms.

Proactive Support Services. a. During the Term, SONIFI will perform real time remote monitoring and management of the Internet Access Equipment, subject to the monitoring and management capabilities of the Internet Access Equipment, and will endeavor to detect Internet Access Equipment failures and malfunctions, and degradation and interruption of Internet access in authorized areas of the Premises served by the Internet Access Equipment (collectively, “Network Issues”), conditioned on Customer’s compliance with Section 4 and Subsection 11.1 12.1 of the Service Terms, requiring Customer to cooperate with SONIFI and to maintain a sufficient External Broadband Connection. Customer is also responsible for promptly reporting Network Issues to SONIFI Help Desk Personnel when Customer’s employees, contractors, guests or invitees detect Network Issues. b. Upon discovering or receiving notice of a Network Issue during the Term, SONIFI will take commercially reasonable and technically feasible remedial action, as deemed appropriate by Help Desk Personnel, to resolve the identified Network Issue, subject to the applicable provisions of Sections 1 through 3 of these Support Terms, including Customer’s payment of all applicable fees, charges, costs and expenses to SONIFI. c. Customer acknowledges and agrees that it is necessary for SONIFI to perform periodic network security scans in order to confirm that: (a) SONIFI continues to have sufficient access to the Premises Internet Infrastructure, the Internet Access Equipment and Customer-Supplied Equipment (pursuant to Section 4 of the Service Terms) and (b) the Premises Internet Infrastructure, the Internet Access Equipment and Customer-Supplied Equipment continue to be appropriately secured to prevent unauthorized external access. Customer hereby consents to such network security scans conducted by SONIFI for the purpose of completing its obligations under the Broadband Agreement, and these Support Terms.

Proactive Support Services. a. During the Term, SONIFI will perform real time remote monitoring and management of the Internet Access Equipment, subject to the monitoring and management capabilities of the Internet Access Equipment, and will endeavor to detect Internet Access Equipment failures and malfunctions, and degradation and interruption of Internet access in authorized areas of the Premises served by the Internet Access Equipment (collectively, “Network Issues”), conditioned on Customer’s compliance with Section 4 and Subsection 11.1 12.1 of the Service Terms, requiring Customer to cooperate with SONIFI and to maintain a sufficient External Broadband Connection. Customer is also responsible for promptly reporting Network Issues to SONIFI Help Desk Personnel when Customer’s employees, contractors, guests or invitees detect Network Issues. b. Upon discovering or receiving notice of a Network Issue during the Term, SONIFI will take commercially reasonable and technically feasible remedial action, as deemed appropriate by Help Desk Personnel, to resolve the identified Network Issue, subject to the applicable provisions of Sections 1 through 3 of these Support Terms, including Customer’s payment of all applicable fees, charges, costs and expenses to SONIFI. c. Customer acknowledges and agrees that it is necessary for SONIFI XXXXXX to perform periodic network security scans in order to confirm that: (a) SONIFI continues to have sufficient access to the Premises Internet Infrastructure, the Internet Access Equipment and Customer-Supplied Equipment (pursuant to Section 4 of the Service Terms) and (b) the Premises Internet Infrastructure, the Internet Access Equipment and Customer-Supplied Equipment continue to be appropriately secured to prevent unauthorized external access. Customer hereby consents to such network security scans conducted by SONIFI for the purpose of completing its obligations under the Broadband Agreement, and these Support Terms.