Problem Avoidance. Company will perform routine system preventative maintenance and cleaning. Prior to requesting support from Sun, Company will comply with all applicable operating and troubleshooting procedures, as posted on a Sun knowledge database or as otherwise provided by Sun. If such efforts are unsuccessful in eliminating the malfunction, Company will Promptly notify Sun. Company will establish and maintain a procedure external to Covered Systems so that Company can reconstruct lost or altered files, data, or programs.
Appears in 2 contracts
Samples: General Terms (Archipelago Holdings L L C), General Terms (Archipelago Holdings L L C)
Problem Avoidance. Company will perform routine system preventative maintenance and cleaning. Prior to requesting support from Sun, Company will comply with all applicable operating and troubleshooting procedures, as posted on a Sun knowledge database or as otherwise provided by Sun. If such efforts are unsuccessful in eliminating the malfunction, Company will Promptly promptly notify Sun. Company will establish and maintain a procedure external to Covered Systems so that Company can reconstruct lost or altered files, data, or programs.
Appears in 2 contracts
Samples: Sun Servicemanagersm Agreement (Consonus Technologies, Inc.), Sun Servicemanagersm Agreement (Consonus Technologies, Inc.)
