Problem Escalation Process. 6.1. If the normal support process does not produce the desired results, or if the severity has changed, the issue may be escalated as follows to a higher level of authority.
Appears in 14 contracts
Samples: Lease Agreement, Service Agreement, A Service Agreement
Problem Escalation Process. 6.15.1. If the normal support process does not produce the desired results, or if the severity has changed, the issue may be escalated as follows to a higher level of authoritylevel.
Appears in 2 contracts
Samples: User License Agreement, User License Agreement
