Common use of Procedure 7 Clause in Contracts

Procedure 7. 1.1 If you are unhappy with a decision that we have made or feel we have not fulfilled our obligations under this Agreement you should, in the first instance, discuss this with the Accommodation Office or the reception at Glasney Lodge. If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with the complaints procedure which can be reviewed at xxxxx://xxx.xxxxxx.xx.xx/documents/it-estates-and-campus-services- complaints-procedure-0. If you are unable to access this web link, please contact the Accommodation Office before Accepting this Agreement and we will send to you a copy of this document so that you can read it before Accepting this Agreement. 7.1.2 If your Accommodation is in a Catered Residence and you have any issues with the catering provision, you should in the first instance contact the catering services team at xxxxxxxxxxxx@xxxxxx.xx.xx when the issue arises. If you are unhappy with how the issue is dealt with, you should follow the procedure outlined at clause 7.1.1 above. 8.

Procedure 7. 1.1 If you are unhappy with a decision that we have made or feel we have not fulfilled our obligations under this Agreement you should, in the first instance, discuss this with the Accommodation Office or the reception at Glasney Lodge. If you are not happy with the outcome and wish to pursue your complaint further, you should do so in accordance with the complaints procedure which can be reviewed at xxxxx://xxx.xxxxxx.xx.xx/documents/it-estates-and-campus-services- xxxxx://xxx.xxxxxx.xx.xx/documents/it- estates-and-campus-services-complaints-procedure-0. If you are unable to access this web link, please contact the Accommodation Office before Accepting this Agreement and we will send to you a copy of this document so that you can read it before Accepting this Agreement. 7.1.2 If your Accommodation is in a Catered Residence and you have any issues with the catering provision, you should in the first instance contact the catering services team at xxxxxxxxxxxx@xxxxxx.xx.xx when the issue arises. If you are unhappy with how the issue is dealt with, you should follow the procedure outlined at clause 7.1.1 above. 8.