Process for complaint resolution Clause Samples
The 'Process for complaint resolution' clause establishes a formal procedure for addressing and resolving complaints that may arise between the parties involved in an agreement. Typically, this clause outlines the steps that must be followed, such as submitting a written complaint, specifying timeframes for responses, and possibly escalating the issue to mediation or arbitration if it cannot be resolved informally. By providing a clear and structured method for handling disputes, this clause helps ensure that grievances are managed efficiently and fairly, reducing the risk of misunderstandings and prolonged conflicts.
Process for complaint resolution i. The licensee shall ensure that the consumer complaint handling mechanism specifies that upon receipt of a complaint from any customer, the complaint shall be recorded and allocated a unique identifier code (reference number). A query resolved within an initial call cycle may not be ticketed and need not be recorded in the database.
ii. The record of the complaint should identify the remedy sought by the complainant and any other information necessary for the effective handling of the complaint including the following:
a) A description of the complaint and relevant supporting data;
b) The requested remedy;
c) The products or services complained about;
d) The due date for a response;
e) Immediate action taken (if any)
Process for complaint resolution. Community Residents are encouraged to bring complaints and or concerns to the attention of the Executive Director. If the Executive Director is unable to address the concern to the Resident’s satisfaction, the Community will begin a formal “Care and Concern” process where Community