Common use of Process for Escalating Assignment and Staffing Concerns Clause in Contracts

Process for Escalating Assignment and Staffing Concerns. EVS staff with concerns about their assignment or staffing should address concerns with their lead. Staffing and workload issues should be addressed promptly by the lead at the time of occurrence, during the escalation process the caregiver may refer to industry standards, such as AHE as well as their experience to help facilitate the discussion. The escalation may be resolved through resources such as adjustments in assignments, the use of other staffing resources (e.g., flex staff, relief staff, calling in additional staff, moving staff from home area assignment), adjustments to work loads, adjustments to work schedules, or other resources. The lead may adjust staffing levels to meet patient care needs. To assist in addressing an EVS Tech's immediate concern, the lead and/or EVS Tech shall have the authority to take the steps outlined below:  Take the concern to the Supervisor, as well as place phone calls and/or text staff to obtain additional resources;  Contact the manager (manager on call or designee) for additional assistance;  Escalate urgent, unaddressed concerns up through the Director. EVS Techs may document these steps on a staffing escalation tracking form. EVS Techs will not be counseled, disciplined, and/or retaliated against for escalating staffing concerns.