Process for Resolving Disputes. 11.3.1 The concerned party must first try to find an amicable resolution by writing to the other party setting out their concerns. If there is no resolution to the written notice within 5 days, then the parties must each refer the dispute to a representative they choose to act for the parties in negotiations. The parties must inform the other party of the name and contact details of that representative by the end of the 5th day. 11.3.2 The representatives must try to resolve the matter through negotiation with each other. If negotiations do not reach a resolution within 15 days, either party may then within 10 days refer the dispute for resolution by mediation. The mediation must be conducted under the rules of the Arbitration Foundation of Southern Africa (“AFSA”) or its successor or body nominated in writing by it in its stead.
Appears in 5 contracts
Samples: Contract of Enrolment, Contract of Enrolment, Contract of Enrolment
