Common use of Product Exchanges Clause in Contracts

Product Exchanges. The customer must obtain an RMA from the Aegex support portal prior to exchanging the device. Failure to do so may result in longer time to replace and/or charges to the customer. Aegex will provide RMA paperwork, documents and return instructions to the customer. The customer is responsible for using adequate protective packaging. Aegex strongly recommends customers to retain some of the original Aegex product packaging in the event a device needs to be returned. Once the RMA is generated, Aegex or an Aegex authorized representative will make the best effort to replace the device within two (2) business days* from your receipt of the RMA. Aegex will coordinate the replacement of your device to the location designated by the customer. Aegex or its authorized representative is not responsible for lost, stolen, or misdirected shipments. Aegex has the right to inspect the returned device(s) for up to 45 days from the date of exchange. If the device is determined to have “out of warranty” conditions as listed above, the customer shall be invoiced for the repair and/or replacement costs. Aegex will invoice accordingly, payment by the customer due upon receipt. If the customer shall at any time be overdue on payments, Aegex may withhold shipment of product, cancel outstanding orders, terminate this agreement for breach and impose interest on overdue charges at the rate of one and one-half percent (1.5%) per month (i.e., 18% per year) or such lesser amounts permitted by law until the customer is current on all payment. Failure of the customer to timely pay for any Product shall be deemed a material breach of this agreement. The customer will pay Aegex’s * Offshore and other remote locations may require additional time. collections costs and reasonable attorney’s fees if Aegex engages an attorney to pursue any overdue payment under this agreement. PRIOR TO EXCHANGING THE DEVICE, YOU, THE CUSTOMER, MAY BE REQUESTED TO REMOVE AND RETAIN THE BATTERY. YOU, THE CUSTOMER, MUST REMOVE AND RETAIN THE CELLULAR NETWORK SIM CARDS, AND FLASH MEMORY CARDS. THE DEVICE WILL BE REPLACED AND ANY DATA ON IT WILL BE LOST. PLEASE BACK UP THE DATA ON YOUR DEVICES REGULARLY.

Product Exchanges. The customer must obtain an RMA from the Aegex support portal prior to exchanging the device. Failure to do so may result in longer time to replace and/or charges to the customer. Aegex will provide RMA paperwork, documents and return instructions to the customer. The customer must update the Aegex support portal with the return shipment tracking details. The customer is responsible for using adequate protective packaging. Aegex strongly recommends customers to retain some of the original Aegex product packaging in the event a device needs to be returned. Once the customer has confirmed the RMA is generatedand return shipping, Aegex or an Aegex authorized representative will make the best effort to replace ship the replacement device within two (2) business days* from your receipt of the RMA. Aegex will coordinate ship the replacement of your device to the location designated by the customer. Aegex or its authorized representative is not responsible for lost, stolen, or misdirected shipments. Aegex has the right to inspect the returned device(s) for up to 45 days from the date of exchange. If the device is determined to have “out of warranty” conditions as listed above, the customer shall be invoiced for the repair and/or replacement costs. Aegex will invoice accordingly, payment by the customer due upon receipt. If the customer shall at any time be overdue on payments, Aegex may withhold shipment of product, cancel outstanding orders, terminate this agreement for breach and impose interest on overdue charges at the rate of one and one-half percent (1.5%) per month (i.e., 18% per year) or such lesser amounts permitted by law until the customer is current on all payment. Failure of the customer to timely pay for any Product shall be deemed a material breach of this agreement. The customer will pay Aegex’s * Offshore and other remote locations may require additional time. collections costs and reasonable attorney’s fees if Aegex engages an attorney to pursue any overdue payment under this agreement. PRIOR TO EXCHANGING THE DEVICE, YOU, THE CUSTOMER, MAY BE REQUESTED TO REMOVE AND RETAIN THE BATTERY. YOU, THE CUSTOMER, MUST REMOVE AND RETAIN THE CELLULAR NETWORK SIM CARDS, AND FLASH MEMORY CARDS. THE DEVICE WILL BE REPLACED AND ANY DATA ON IT WILL BE LOST. PLEASE BACK UP THE DATA ON YOUR DEVICES REGULARLY.

Product Exchanges. The customer must obtain an RMA from the Aegex support portal prior to exchanging the device. Failure to do so may result in longer time to replace and/or charges to the customer. Aegex will provide RMA paperwork, documents and return instructions to the customer. The customer is responsible for using adequate protective packaging. Aegex strongly recommends customers to retain some of the original Aegex product packaging in the event a device needs to be returned. Once the RMA is generated, Aegex or an Aegex authorized representative will make the best effort to replace the device within two fourteen (214) business days* from your receipt of the RMA. Offshore and other remote locations may require additional time. Aegex will coordinate the replacement exchange of your device to the location designated designed by the customer. Aegex or and its authorized representative is not responsible for lost, stolen, or misdirected shipments. Aegex has the right to inspect the returned device(s) for up to 45 days from the date of exchange. If the device is determined to have “out of warrantyexcluded” conditions as listed above, the customer shall be invoiced for the repair and/or replacement costs. Aegex will invoice accordingly, payment Payment by the customer due upon receipt. If the customer shall at any time be overdue on payments, Aegex may withhold shipment of product, cancel outstanding orders, terminate this agreement for breach and impose interest on overdue charges at the rate of one and one-half percent (1.5%) per month (i.e., 18% per year) or such lesser amounts permitted by law until the customer is current on all payment. Failure of the customer to timely pay for any Product shall be deemed a material breach of this agreement. The customer will pay Aegex’s * Offshore and other remote locations may require additional time. collections costs and reasonable attorney’s fees if Aegex engages an attorney to pursue any overdue payment under this agreement. PRIOR TO EXCHANGING THE DEVICE, YOU, THE CUSTOMER, MAY BE REQUESTED TO REMOVE AND RETAIN THE BATTERY. YOU, THE CUSTOMER, MUST REMOVE AND RETAIN THE CELLULAR NETWORK SIM CARDS, AND FLASH MEMORY CARDS. THE DEVICE WILL BE REPLACED AND ANY DATA ON IT WILL BE LOST. PLEASE BACK UP THE DATA ON YOUR DEVICES REGULARLY.

Product Exchanges. The customer must obtain an RMA from the Aegex support portal prior to exchanging the device. Failure to do so may result in longer time to replace and/or charges to the customer. Aegex will provide RMA paperwork, documents and return instructions to the customer. The customer is responsible for using adequate protective packaging. Aegex strongly recommends customers to retain some of the original Aegex product packaging in the event a device needs to be returned. Once the RMA is generated, Aegex or an Aegex IBM TSS (Aegex’s authorized representative representative) will make the best effort to replace the device within two (2) business days* from your receipt of the RMA. Aegex will coordinate the replacement exchange of your device by an IBM TSS representative. The IBM TSS representative will go to the customer’s location designated by to collect the device. If the representative finds no out- of-warranty defect on the unit, the IBM TSS representative will provide a replacement device to the customer. Aegex or its authorized representative is not responsible for lost, stolen, or misdirected shipments. Aegex has the right to inspect the returned device(s) for up to 45 days from the date of exchange. If the device is determined to have “out of warranty” conditions as listed above, the customer shall be invoiced for the repair and/or replacement costs. Aegex will invoice accordingly, payment by the customer due upon receipt. If the customer shall at any time be overdue on payments, Aegex may withhold shipment of product, cancel outstanding orders, terminate this agreement for breach and impose interest on overdue charges at the rate of one and one-half percent (1.5%) per month (i.e., 18% per year) or such lesser amounts permitted by law until the customer is current on all payment. Failure of the customer to timely pay for any Product shall be deemed a material breach of this agreement. The customer will pay Aegex’s * Offshore and other remote locations may require additional time. collections costs and reasonable attorney’s fees if Aegex engages an attorney to pursue any overdue payment under this agreement. PRIOR TO EXCHANGING THE DEVICE, YOU, THE CUSTOMER, MAY BE REQUESTED TO REMOVE AND RETAIN THE BATTERY. YOU, THE CUSTOMER, MUST REMOVE AND RETAIN THE CELLULAR NETWORK SIM CARDS, AND FLASH MEMORY CARDS. THE DEVICE WILL BE REPLACED AND ANY DATA ON IT WILL BE LOST. PLEASE BACK UP THE DATA ON YOUR DEVICES REGULARLY.