Product Warranty Claims. When we receive a valid warranty claim for an HP hardware or software product, HP will either repair the relevant defect or replace the product. If HP is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HP (if hardware) or upon written confirmation by Customer that the relevant software product has been destroyed or permanently disabled. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HP.
Appears in 25 contracts
Samples: Customer Terms, Customer Terms, Customer Terms
Product Warranty Claims. When we receive a valid warranty claim for an HP HP-branded hardware or software product, HP will either repair the relevant defect or replace the product. If HP is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to may request a full refund upon the prompt return of the product to HP (if hardware) or upon written confirmation by Customer that the relevant software product has been destroyed or permanently disabled. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for must return shipment of the product to HP.
Appears in 5 contracts
Samples: Customer Terms, Customer Terms, Customer Terms
Product Warranty Claims. When we receive a valid warranty claim for an HP hardware or software product, HP will either repair the relevant defect or replace the product. If HP is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HP (if hardware) or upon written confirmation by Customer that the relevant software product has been destroyed or permanently disabled. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HP.upon
Appears in 2 contracts
Samples: Customer Terms, Customer Terms
Product Warranty Claims. When we receive a valid warranty claim for an HP hardware or software Software product, HP will either repair the relevant defect or replace the product. If HP is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HP (if hardware) or upon written confirmation by Customer that the relevant software Software product has been destroyed or permanently disabled. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HP.
Appears in 2 contracts
Samples: Hp Partner Agreement, Hp Partner Agreement
Product Warranty Claims. When we receive HP receives a valid warranty claim for an HP hardware or software productproduct during the HP Warranty period, HP will at its discretion either repair the relevant defect or replace the product. If HP is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the defective product to HP (if hardware) or upon written confirmation by Customer that the relevant defective software product has been destroyed or permanently disabled. HP will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the defective product to HP.
Appears in 1 contract
Samples: Hp Customer Terms
Product Warranty Claims. When we receive a valid warranty claim for an HP hardware or software product, HP will either repair the relevant defect or replace the software product. If HP is unable to complete the repair or replace the software product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HP (if hardware) or upon written confirmation by Customer that the relevant software product has been destroyed or permanently disabled. HP will pay for shipment of repaired or replaced software products to Customer and Customer will be responsible for return shipment of the product to HPCustomer.
Appears in 1 contract