Product Warranty Claims. When we receive a valid warranty claim for an HPE hardware or software product, HPE will either repair the relevant defect or replace the product. If HPE is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HPE (if hardware) or upon written confirmation by Customer that the relevant software product has been destroyed or permanently disabled. HPE will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HPE.
Appears in 17 contracts
Samples: Oetc Volume Price Agreement, Customer Terms, Customer Terms
Product Warranty Claims. When we receive a valid warranty claim for an HPE hardware or software Software product, HPE will either repair the relevant defect or replace the product. If HPE is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HPE (if hardware) or upon written confirmation by Customer that the relevant software Software product has been destroyed or permanently disabled. HPE will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HPE.
Appears in 3 contracts
Samples: Hpe Partner Agreement, Hpe Partner Agreement, Hpe Partner Agreement
Product Warranty Claims. When we receive HPE receives a valid warranty claim for an HPE hardware or software productproduct during the HPE Warranty period, HPE will at its discretion either repair the relevant defect or replace the product. If HPE is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the defective product to HPE (if hardware) or upon written confirmation by Customer that the relevant defective software product has been destroyed or permanently disabled. HPE will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the defective product to HPE.
Appears in 2 contracts
Samples: Customer Terms, Customer Terms
Product Warranty Claims. When we receive a valid warranty claim for an HPE hardware or software product, HPE will either repair the relevant defect or replace the product. If HPE is unable to complete the repair or replace the product within a reasonable time, Customer Eligible Participant will be entitled to a full refund upon the prompt return of the product to HPE (if hardware) or upon written confirmation by Customer Eligible Participant that the relevant software product has been destroyed or permanently disabled. HPE will pay for shipment of repaired or replaced products to Customer Eligible Participant and Customer Eligible Participant will be responsible for return shipment of the product to HPE.
Appears in 1 contract
Samples: Master Price Agreement
Product Warranty Claims. When we receive a valid warranty claim for an HPE hardware or software product, HPE will either repair the relevant defect or replace the product. If HPE is unable to complete the repair or replace the product within a reasonable time, Customer will be entitled to a full refund upon the prompt return of the product to HPE (if hardware) or upon written confirmation by Customer that the relevant software product has been destroyed or permanently disabled. HPE will pay for shipment of repaired or replaced products to Customer and Customer will be responsible for return shipment of the product to HPE.relevant
Appears in 1 contract
Samples: Customer Terms
